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Viggoslots Casino

Player complaints and reviews about Viggoslots Casino, plus its operator (Viggo Partners), licences and welcome offers.

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Capture of the Viggoslots Casino website

About

Viggoslots Casino belongs to the Viggo Partners affiliate programme. The site launched in 2017. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, Finnish, German, Norwegian. 6 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Norwegian kroner. We list 6 welcome offers.

Viggoslots Casino is listed in 10 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Viggoslots Casino, as the licence register names it.

Legal name
HNA Gaming B.V.
Curaçao licence reference
OGL/2024/1191/0663
Registration number (Curaçao Chamber of Commerce)
162383

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

608 records

What players report about Viggoslots Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

168

68% resolved, of those with a known outcome

Total reviews

440

Across all review sites

Player rating

3.65 / 5

Trustpilot 3.6 · AskGamblers 3.05 · Tribuna 4.3

GEO markets

33

Countries stated on 76% of records

Viggoslots Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Viggoslots Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 168 complaints and 440 reviews about Viggoslots Casino on 5 sites. In the 12 months to November 5, 2026, they filed 21 complaints and posted 101 reviews. That is 75% more complaints than in the 12 months before (12). Reviews are up 206% on the 12 months before (33). The average review rating rose from 1.76 to 3.59 out of 5 year on year. Of the complaints with a known outcome, 67% were resolved in the last 12 months, against 58% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 40% of the 158 complaints with a labelled problem. Next come “Bonus winnings confiscated” (16%) and “Withdrawal refused” (15%). Complaints about “Withdrawal” make up 59% of those with a topic, against 29% across all brands.

Of the 168 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Viggoslots Casino 1,239th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 74%.

Reviewers give Viggoslots Casino 2.48 out of 5 on average over 440 rated reviews, against 3.44 across all brands. 37% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 3.65 out of 5 across 3 sites. By that score, Viggoslots Casino ranks 1,380th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (100 reviews), “Bonuses” (74 reviews) and “Games” (71 reviews). The most common criticism concerns “Withdrawals” (175 reviews), “Customer support” (121 reviews) and “Bonuses” (113 reviews).

The countries players state most often are Germany (34%), France (26%) and Denmark (5.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Viggoslots Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players expressed concerns about the casino's failure to uphold responsible gambling practices, particularly regarding self-exclusion enforcement. Additionally, there were complaints about delayed withdrawals and unprofessional customer support, leading to a loss of trust in the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay40%63
  • Bonus winnings confiscated16%26
  • Withdrawal refused15%23
  • Deposit not credited5.1%8
  • Winnings voided5.1%8
  • Account blocked3.2%5
  • Account not closed on request2.5%4
  • Wagering terms2.5%4
  • Other problems11%17
Share of the 158 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal59%99
  • Bonus19%32
  • Account7.1%12
  • Deposit5.4%9
  • KYC / verification4.2%7
  • Other1.8%3
  • Responsible gambling1.8%3
  • Technical1.2%2
  • Payments & refunds0.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved68%114
  • Unresolved32%54
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Viggoslots Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Viggoslots Casino against the market
MeasureViggoslots CasinoAll brands
Complaints resolved68%59%
Average review rating2.483.44
Complaints per 100 reviews38.226.4
Share of “Withdrawal” complaints59%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars31%135
  • 4 stars6.4%28
  • 3 stars3.2%14
  • 2 stars4.3%19
  • 1 star55%244
Share of 440 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals24%100
  • Bonuses18%74
  • Games17%71
  • Customer support14%57
  • Website & app6.5%27
  • KYC / verification6%25
Share of the 415 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals42%175
  • Customer support29%121
  • Bonuses27%113
  • Trust & licence26%106
  • Fairness & RTP8.4%35
  • KYC / verification7.7%32
Share of the 415 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany34%160
  • France26%121
  • Denmark5.8%27
  • Austria5.6%26
  • Canada4.7%22
  • Finland3.4%16
  • Norway3.2%15
  • Sweden3%14
  • New Zealand2.4%11
  • Switzerland1.7%8
  • Other countries9.7%45
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261861%923.85
20251771%391.51
20241953%572.5
20232654%1382.25
20222673%511.77
20212781%301.93
20201471%12–
20191493%17–
20186–4–
20171–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2993.6 / 5
AskGamblers76793.05 / 5
Casino Guru8048–
Tribuna–144.3 / 5
CasinoReviews12––

Block 13

Latest complaints and reviews

The newest records about Viggoslots Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

  • Review

    5.0 of 5 stars

    France · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Documents rejected or requested again

    Unresolved
  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

20 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Viggoslots Casino

Who owns Viggoslots Casino?

Viggoslots Casino is operated by Mountberg B.V. and runs under the Viggo Partners affiliate programme.

Is Viggoslots Casino licensed?

Yes. Viggoslots Casino holds a licence from Curacao Gaming Control Board.

When was Viggoslots Casino founded?

Viggoslots Casino launched in 2017.

Which currencies does Viggoslots Casino accept?

Currencies listed for Viggoslots Casino: Australian dollars, Canadian dollars, Euros, Norwegian kroner, US dollars, New Zealand dollars. Its site is available in 6 languages: English, Finnish, German, Norwegian and 2 more.

What welcome bonuses does Viggoslots Casino offer?

6 welcome offers are listed for Viggoslots Casino. The first on the list is “100% up to €300 + 50 Free Spins, 2nd Deposit Bonus at Viggoslots Casino”.

Which countries is Viggoslots Casino available in?

Viggoslots Casino is listed in 10 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Italy and 2 more.

What do players say about Viggoslots Casino?

Players have filed 168 complaints and written 440 reviews about Viggoslots Casino. Players rate Viggoslots Casino 3.65 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Viggoslots Casino?

“Withdrawal delay” – 40% of the 158 complaints about Viggoslots Casino with a labelled problem. Followed by “Bonus winnings confiscated” (16%) and “Withdrawal refused” (15%).

Do players report withdrawal problems at Viggoslots Casino?

Withdrawals are the topic of 99 complaints about Viggoslots Casino: 59% of the 168 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 74% were resolved.

Does Viggoslots Casino resolve player complaints?

68% of the 168 complaints about Viggoslots Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Viggoslots Casino is 1,239th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Viggoslots Casino?

Praised most: “Withdrawals”, “Bonuses” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 37% of the rated reviews give four or five stars, and 60% give one or two.

How many complaints has Viggoslots Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 21 complaints about Viggoslots Casino. That is 75% more than in the 12 months before, when there were 12.

Where do Viggoslots Casino’s players come from?

The countries named most often in complaints and reviews about Viggoslots Casino are Germany (34%), France (26%) and Denmark (5.8%).