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Casino profile

The ClubHouse Casino

Player complaints and reviews about The ClubHouse Casino, plus its operator (The Clubhouse Affiliates), licences and welcome offers.

theclubhousecasino.com
Capture of the The ClubHouse Casino website

About

The ClubHouse Casino belongs to the The Clubhouse Affiliates affiliate programme. The site launched in 2021. It holds licences from Anjouan Gaming Board, Tobique Gaming Commission. The interface is available in 2 languages: English, German. 18 account currencies are listed, including Euros, Australian dollars, Canadian dollars, New Zealand dollars. We list 6 welcome offers.

The ClubHouse Casino is listed in 8 markets, among them Canada, Germany, Australia and New Zealand. On the The ClubHouse Casino site for Canada, we found 12 promotions. In Canada, The ClubHouse Casino accepts 16 payment methods, among them AstroPay, ecoPayz, Gpay and iDebit. The minimum deposit in $ is 10, the maximum 6,000.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

12 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

22 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

$

  • AstroPay

    E-wallet

    20 – 500

  • ecoPayz

    E-wallet

    10 – 4000

  • ecoPayz

    E-wallet

    10 – 4000

  • iDebit

    Bank transfer

    20 – 6000

  • Interac

    Bank transfer

    20 – 6000

  • Maestro

    Card

    20 – 4000

  • Mastercard

    Card

    20 – 4000

  • Mastercard

    Card

    20 – 4000

  • MiFinity

    E-wallet

    20 – 4000

  • MuchBetter

    E-wallet

    20 – 4000

  • Neteller

    E-wallet

    20 – 4000

  • Neteller

    E-wallet

    20 – 4000

  • Paysafecard

    Voucher

    20 – 4000

  • Paysafecard

    Voucher

    20 – 1000

  • Skrill

    E-wallet

    20 – 4000

  • Skrill

    E-wallet

    20 – 4000

  • SticPay

    E-wallet

    20 – 4000

  • Venus Point

    Other

    20 – 4000

  • Visa

    Card

    20 – 4000

  • Visa

    Card

    20 – 4000

€

  • Neosurf

    Voucher

    20 – 4000

₹

  • Gpay

    Other

    500 – 3.5

Player Intelligence

158 records

What players report about The ClubHouse Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

43

83% resolved, of those with a known outcome

Total reviews

115

Across all review sites

Player rating

3.63 / 5

AskGamblers 4.25 · Trustpilot 3.0

GEO markets

11

Countries stated on 27% of records

The ClubHouse Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about The ClubHouse Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 43 complaints and 115 reviews about The ClubHouse Casino on 5 sites. In the 12 months to November 4, 2026, they filed 6 complaints and posted 7 reviews.

The problem players report most often is “Withdrawal delay”: 27% of the 41 complaints with a labelled problem. Next come “Withdrawal refused” (17%) and “Account blocked” (7.3%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 41 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts The ClubHouse Casino 701st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 80%.

Reviewers give The ClubHouse Casino 3.98 out of 5 on average over 114 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 3.63 out of 5 across 2 sites. By that score, The ClubHouse Casino ranks 1,410th of 4,286 rated casinos. Reviewers most often praise “Games” (69 reviews), “Website & app” (52 reviews) and “Customer support” (51 reviews). The most common criticism concerns “Bonuses” (24 reviews), “Withdrawals” (18 reviews) and “Customer support” (17 reviews).

The countries players state most often are Australia (26%), Germany (21%) and Ireland (17%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about The ClubHouse Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the smooth withdrawal process and the availability of bonuses, including cashback and a generous VIP program. The modern website layout and helpful live support were also highlighted as positive aspects of their experience.

Many players expressed frustration with the perceived low RTP of games and slow processing times for withdrawals, especially after multiple requests. Additionally, issues with loyalty rewards, such as being denied bonuses without clear explanations, left some players unimpressed.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay27%11
  • Withdrawal refused17%7
  • Account blocked7.3%3
  • Bonus winnings confiscated7.3%3
  • Missing funds7.3%3
  • Wrong calculation7.3%3
  • Game malfunction4.9%2
  • Withdrawal limits4.9%2
  • Other problems17%7
Share of the 41 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%21
  • Account12%5
  • Technical12%5
  • Bonus9.5%4
  • Payments & refunds9.5%4
  • KYC / verification4.8%2
  • Responsible gambling2.4%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved79%34
  • Unresolved16%7
  • Closed without an outcome4.7%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

The ClubHouse Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

The ClubHouse Casino against the market
MeasureThe ClubHouse CasinoAll brands
Complaints resolved83%59%
Average review rating3.983.44
Complaints per 100 reviews37.426.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars66%75
  • 4 stars15%17
  • 2 stars1.8%2
  • 1 star18%20
Share of 114 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games62%69
  • Website & app46%52
  • Customer support46%51
  • Bonuses39%44
  • Withdrawals31%35
  • Deposits & payment methods25%28
Share of the 112 reviews that name at least one aspect.reviews

Criticised

  • Bonuses21%24
  • Withdrawals16%18
  • Customer support15%17
  • KYC / verification11%12
  • Games9.8%11
  • Website & app9.8%11
Share of the 112 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia26%11
  • Germany21%9
  • Ireland17%7
  • New Zealand9.5%4
  • Austria7.1%3
  • Canada7.1%3
  • Switzerland2.4%1
  • Indonesia2.4%1
  • India2.4%1
  • Luxembourg2.4%1
  • Other countries2.4%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–7–
20257–644.68
20241070%9–
20238–19–
20225–14–
20216–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers9994.25 / 5
Casino Guru2710–
latestcasinobonuses.bet52–
Trustpilot–43.0 / 5
LCB2––

Block 13

Latest complaints and reviews

The newest records about The ClubHouse Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    0.5 of 5 stars

  • Complaint

    Withdrawal refused

    Resolved
  • Complaint

    Withdrawal refused

    Resolved
  • Complaint

    Withdrawal refused

    Resolved

    India · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about The ClubHouse Casino

Who owns The ClubHouse Casino?

The ClubHouse Casino is operated by Novatrix SRL and runs under the The Clubhouse Affiliates affiliate programme.

Is The ClubHouse Casino licensed?

Yes. The ClubHouse Casino holds 2 licences: Anjouan Gaming Board, Tobique Gaming Commission.

When was The ClubHouse Casino founded?

The ClubHouse Casino launched in 2021.

Which currencies does The ClubHouse Casino accept?

Currencies listed for The ClubHouse Casino: Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Indian rupees, Norwegian kroner, Russian rubles and 10 more. Its site is available in 2 languages: English, German.

What welcome bonuses does The ClubHouse Casino offer?

6 welcome offers are listed for The ClubHouse Casino. The first on the list is “100% up to €/$400 + 75 Bonus Spins on Book of Dead Slot, 1st Deposit Bonus at The ClubHouse Casino”, with a 40× wagering requirement.

Which countries is The ClubHouse Casino available in?

The ClubHouse Casino is listed in 8 markets: Australia, Austria, Canada, Germany, India, Japan, Kazakhstan, New Zealand.

Which payment methods does The ClubHouse Casino accept in Canada?

The The ClubHouse Casino cashier for Canada lists 16 payment methods: AstroPay, ecoPayz, Gpay, iDebit, Interac, Maestro and 10 more.

What are the deposit limits at The ClubHouse Casino in Canada?

Deposits in $ run from 10 to 6,000 per transaction. The lowest minimum, 10 $, is via ecoPayz. The highest maximum, 6,000 $, is via iDebit.

What bonuses and promotions does The ClubHouse Casino run in Canada?

We read 12 live offers for Canada on the The ClubHouse Casino site itself.

What do players say about The ClubHouse Casino?

Players have filed 43 complaints and written 115 reviews about The ClubHouse Casino. Players rate The ClubHouse Casino 3.63 out of 5 on average across the 2 sites that publish one.

What do players complain about most at The ClubHouse Casino?

“Withdrawal delay” – 27% of the 41 complaints about The ClubHouse Casino with a labelled problem. Followed by “Withdrawal refused” (17%) and “Account blocked” (7.3%).

Do players report withdrawal problems at The ClubHouse Casino?

Withdrawals are the topic of 21 complaints about The ClubHouse Casino: 50% of the 42 with a topic. The most common withdrawal problem is “Withdrawal delay” (52% of them). Of the withdrawal complaints with a known outcome, 80% were resolved.

Does The ClubHouse Casino resolve player complaints?

83% of the 41 complaints about The ClubHouse Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, The ClubHouse Casino is 701st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about The ClubHouse Casino?

Praised most: “Games”, “Website & app” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 81% of the rated reviews give four or five stars, and 19% give one or two.

How many complaints has The ClubHouse Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 6 complaints about The ClubHouse Casino.

Where do The ClubHouse Casino’s players come from?

The countries named most often in complaints and reviews about The ClubHouse Casino are Australia (26%), Germany (21%) and Ireland (17%).