Genesis Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Genesis Casino, the way Player Intelligence PRO computes it.
Since 2018, players have posted 137 complaints and 852 reviews about Genesis Casino on 5 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 3 reviews.
The problem players report most often is “Withdrawal delay”: 61% of the 132 complaints with a labelled problem. Next come “Verification delay” (12%) and “Documents rejected or requested again” (6.8%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.
Of the 137 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts Genesis Casino 425th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.
Reviewers give Genesis Casino 2.06 out of 5 on average over 852 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 69% are one or two. The review sites’ own scores average 3.03 out of 5 across 3 sites. By that score, Genesis Casino ranks 2,404th of 4,286 rated casinos. Reviewers most often praise “Customer support” (139 reviews), “Games” (120 reviews) and “Withdrawals” (96 reviews). The most common criticism concerns “Withdrawals” (475 reviews), “Customer support” (306 reviews) and “KYC / verification” (277 reviews).
The countries players state most often are United Kingdom (69%), Canada (9.5%) and India (5.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
