Casino profile

1win Casino

Player complaints and reviews about 1win Casino, plus its operator (1win Partners), licences and welcome offers.

Profile

Website: 1win.pro
Established: 2018
Operator: 1win Partnersaffiliate programme
Company: 1win N.V.
Licences: Curacao Gaming Control Board
Languages: English
German
Spanish
Russian
Ukrainian
Italian
Azerbaijani
Greek
Hindi
Indonesian
Japanese
Kazakh
Korean
Polish
Portuguese
Turkish
Uzbek
Currencies: Euros
US dollars
UAE dirhams
Armenian drams
Argentine pesos
Australian dollars
Azerbaijani manats
Bangladeshi takas
Brazilian reals
Belarusian rubles
Canadian dollars
Chilean pesos
Colombian pesos
Costa Rican colóns
Czech Republic korunas
Algerian dinars
Georgian laris
Ghanaian cedis
Hong Kong dollars
Indonesian rupiahs
Indian rupees
Iranian rials
Iraqi dinars
Jordanian dinars
Kenyan shillings
Kazakhstani tenges
Sri Lankan rupees
Moldovan lei
Mexican pesos
Malaysian ringgits
Nigerian nairas
Nepalese rupees
Panamanian balboas
Peruvian nuevos soles
Philippine pesos
Pakistani rupees
Polish zlotys
Qatari rials
Russian rubles
Rwandan francs
Swedish kronor
Singapore dollars
Somali shillings
Thai baht
Turkish Lira
Tanzanian shillings
Ukrainian hryvnias
Ugandan shillings
Uzbekistan som
Vietnamese dong
South African Rand
Zambian kwachas Show more

About

1win Casino belongs to the 1win Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 17 languages, including English, German, Spanish, Russian. 52 account currencies are listed, including Euros, US dollars, UAE dirhams, Armenian drams. We list 9 welcome offers.

1win Casino is listed in 36 markets, among them Canada, Germany, Australia and Spain. On the 1win Casino site for Nigeria, we found 14 promotions and a loyalty programme with 4 tiers.

Licensee

The company that holds the Curaçao licence for 1win Casino, as the licence register names it.

Legal name: 1Win N.V.
Curaçao licence reference: OGL/2024/587/0621
Registration number (Curaçao Chamber of Commerce): 147039

Markets

This brand is listed in 36 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

200% up to €800, 1st Deposit Bonus at 1win Casino
Bonus
200%
Max bonus
€800
170% up to 500 USD₮ and 180 extra spins
Bonus
170%
Max bonus
500 USD₮
Free spins
180
Min deposit
10 USD₮
Wagering
40x bonus
Wagering applies to the bonus amount.
160% up to 500 USD₮ and 150 extra spins
Bonus
160%
Max bonus
500 USD₮
Free spins
150
Min deposit
10 USD₮
Wagering
40x bonus
Wagering applies to the bonus amount.
150% up to €800, 2nd Deposit Bonus at 1win Casino
Bonus
150%
Max bonus
€800
140% up to 500 USD₮ and 100 extra spins
Bonus
140%
Max bonus
500 USD₮
Free spins
100
Min deposit
10 USD₮
Wagering
40x bonus
Wagering applies to the bonus amount.
130% up to 500 USD₮ and 70 extra spins
Bonus
130%
Max bonus
500 USD₮
Free spins
70
Min deposit
10 USD₮
Wagering
40x bonus
Wagering applies to the bonus amount.
100% up to €800, 3rd Deposit Bonus at 1win Casino
Bonus
100%
Max bonus
€800
100% up to 2100 MYR, 1st Deposit at 1win Casino
Bonus
100%
Max bonus
2100 MYR
Min deposit
30 MYR
Wagering
40xb
Wagering applies to the bonus amount.
50% up to €800, 4th Deposit Bonus at 1win Casino
Bonus
50%
Max bonus
€800

Promotions

14 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1win for macOS
Terms
1win for macOS
1. To take part in the giveaway, users need to be registered on the website and make a single deposit at any time regardless of the promotion period. 2. All currencies (except UAE dirhams) are included in the promotion. 3. Minimum deposit amount – $10 or the equivalent in the user's currency (excluding UAE dirhams). 4. Meeting all the conditions and making at least one deposit enables the user to collect tickets. Each ticket gives you one chance in the giveaway. 5. Tickets are credited to the user each day until the giveaway date. The user can claim their ticket on the LUCKY DRIVE promotion page in the Free money section. 6. The winners will be determined randomly and declared within 24 hours on the LUCKY DRIVE promotion page in the Promotions section after the promotion concludes. 7. Maximum win from 70 free spins – 40 USD. Maximum win from 100 free spins – 60 USD. Maximum win from 150 free spins – 80 USD. Maximum win from 200 free spins – 100 USD. Maximum win from 250 free spins – 120 USD. Maximum win from 350 free spins – 150 USD. 8. The free spins will be credited after 08/15/2026 (18:00 UTC+3) but no later than 08/23/2026 (23:59 UTC+3). 9. Full bonus conditions are available in the bonus cards in the Bonuses section. 10. The tournament organizer reserves the right to modify the promotion rules or cancel the promotion at any time without prior notice. 11. By taking part in this promotion, you fully agree with the general Terms and Conditions. You can familiarize yourself with them in the Rules section: ""User Agreement"" and ""General Terms and Conditions.""
12. The promotion organizer reserves the right to check users' gaming activity for possible violations of the platform's rules. 13. In case of detection and confirmation of any dishonest or unfair behavior by a player, the organizer reserves the right to revoke any winnings and bonuses awarded. 14. The promotion is not open to users from the United Arab Emirates. The terms of the promotion are not governed by the law of the United Arab Emirates. 15. If the participant has any questions, they can contact the customer support service via the email that can be found in their personal account. 16. The winner has the right to refuse the physical prize and receive its monetary equivalent. The monetary equivalent will be credited to the account minus a 10% fee and is subject to a x1 wagering requirement. 17. When choosing the prize vehicle itself, the winner must receive it in person. The organizer of the promotion will bear the personal transportation costs from the location specified by the winner to the prize delivery location and back, as well as the expenses for renting the winner's accommodation. If the winner fails to meet this condition, the organizer reserves the right to revoke the winner's status and not award the prize. Payment of any customs duties and fees associated with the transportation of the prize vehicle is the responsibility of the winner. 18. If the winner chooses the monetary equivalent of the physical prize, it will be credited to their game account within 30 (thirty) calendar days from the end of the giveaway, provided the winner passes the verification procedure within 72 (seventy-two) hours from the end of the giveaway. 19. The winner will have to sign and hand over to the organizer of the promotion the documents related to the victory in the respective stage of the promotion. If the winner fails to meet the above condition in regards to all or any of the documents, the organizer reserves the right to revoke the winner's status and not award the prize. 20. The winner shall have two (2) weeks (until the 30th day of the applicable month) to provide the required information. If such information is provided after the two-week period, the physical prize shall be substituted with a bonus credited to the winner’s account. The monetary equivalent will be credited to the account minus a 10% fee and is subject to an x1 wagering requirement.
Promotions
Free bets for betting on TI 202626710:10:18:10
Free bets for betting on TI 2026
Free bets for betting on TI 202626710:10:18:10
Welcome Bonus up to 600% and 500 FS
Welcome Bonus up to 600% and 500 FS24173140:07:18:10
LUCKY DRIVE
LUCKY DRIVE62522:02:18:11
Cashback up to 30 % at the casino
Cashback up to 30 % at the casino40860140:07:18:10
Multiple bet bonus
Multiple bet bonus34598140:07:18:10
1win Points
1win Points28399140:07:18:10
Jackpot up to €2,500
Jackpot up to €2,5008019140:07:18:10
Get up to 50% rakeback at 1win poker
Get up to 50% rakeback at 1win poker10439140:07:18:10
Up to $1,000 for a royal flush
Up to $1,000 for a royal flush9521140:07:18:10
Bad Beat Jackpot in 1win poker
Bad Beat Jackpot in 1win poker8665140:07:18:10
$10,000 at 1win poker every month
$10,000 at 1win poker every month7534140:07:18:10
$5,000 at 1win poker every week
$5,000 at 1win poker every week7737140:07:18:10

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
How do I get VIP status?
How do I get VIP status? Stay active on the 1win platform by placing sports bets, playing casino games, and participating in promotions and tournaments. Once you reach the required level of activity, our manager will get in touch to guide you through the process of obtaining VIP status.
2
How can I keep my VIP status from another platform when switching to 1win?
How can I keep my VIP status from another platform when switching to 1win? Share information about your current VIP status on another platform. We’ll review it and let you know which 1win VIP Club level and privileges we can offer you.
3
Why do I need a personal VIP manager, and how are they different from the support team?
Why do I need a personal VIP manager, and how are they different from the support team? • Guides you through the gaming process to help you progress faster;
• Awards personalized bonuses tailored to your gameplay;
• Expedites your requests by giving them priority with the support team;
• Curates bonuses and gifts based on your individual preferences;
In contrast, the support team focuses on resolving technical issues and handles all requests in a general queue. A VIP manager, however, offers a personalized approach and ensures maximum comfort throughout your experience.
4
What is the concierge service?
What is the concierge service? • Assistance with organizing purchases and travel plans;
• Support at home or while you're on the go;
• Access to medical consultations and emergency aid;
• Discounts on hotels, tours, and translation services;
This service is designed to handle tasks of any complexity, save you time, and ensure your comfort.

Player Intelligence

5,050 records

What players report about 1win Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

2,565

79% resolved, of those with a known outcome

Total reviews

2,485

Across all review sites

Player rating

3.99 / 5

casino.ru 4.7 · Trustpilot 2.1 · AskGamblers 4.85 · Consumer Complaints 3.4 · Tribuna 4.9

GEO markets

118

Countries stated on 55% of records

1win Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 1win Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 2,565 complaints and 2,485 reviews about 1win Casino on 11 sites. In the 12 months to November 4, 2026, they filed 899 complaints and posted 849 reviews. That is 46% more complaints than in the 12 months before (616). Reviews are up 11% on the 12 months before (763). The average review rating fell from 2.84 to 2.19 out of 5 year on year. Of the complaints with a known outcome, 70% were resolved in the last 12 months, against 81% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 35% of the 2,398 complaints with a labelled problem. Next come “Deposit not credited” (27%) and “Account blocked” (13%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 2,462 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts 1win Casino 886th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 87%.

Reviewers give 1win Casino 3.01 out of 5 on average over 2,449 rated reviews, against 3.44 across all brands. 47% of the ratings are four or five stars, and 46% are one or two. The review sites’ own scores average 3.99 out of 5 across 5 sites. By that score, 1win Casino ranks 878th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (581 reviews), “Games” (501 reviews) and “Website & app” (411 reviews). The most common criticism concerns “Withdrawals” (682 reviews), “Customer support” (630 reviews) and “Deposits & payment methods” (322 reviews).

The countries players state most often are India (28%), Argentina (6.4%) and Nigeria (4.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 1win Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the fast and efficient withdrawal process, particularly with cryptocurrency, often receiving their funds within minutes. Additionally, the wide variety of games and bonuses with low wagering requirements are frequently highlighted as major positives.

Many players express frustration with the laggy performance of the mobile app and desktop site during peak hours. Additionally, there are complaints about the limited number of wager-free bonuses and the slow withdrawal process, which can require patience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

800

2020202120222023202420252026

Complaints count

Period	Value
2020	9
2021	29
2022	208
2023	343
2024	477
2025	672
2026	800

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay35%842
Deposit not credited27%649
Account blocked13%305
Withdrawal refused7.5%179
Account closed2.6%62
Verification delay2.2%52
Bonus not credited1.6%39
Sports bets1.2%28
Other problems10%242

Share of the 2,398 complaints with a labelled problem.complaints

Block 03

Share of complaints with a category. 29 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved75%1,933
Unresolved21%529
Open3.6%92
Closed without an outcome0.4%11

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

1win Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

1win Casino against the market
Measure	1win Casino	All brands
Complaints resolved	79%	59%
Average review rating	3.01	3.44
Complaints per 100 reviews	103.2	26.4
Share of “Withdrawal” complaints	43%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

833

2020202120222023202420252026

Reviews count

Period	Value
2020	8
2021	78
2022	236
2023	269
2024	333
2025	833
2026	728

Block 07

Review stars

How the rated reviews split by star.

5 stars43%1,043
4 stars4.6%113
3 stars7.1%175
2 stars4%98
1 star42%1,020

Share of 2,449 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals25%581
Games22%501
Website & app18%411
Sportsbook14%315
Bonuses13%304
Deposits & payment methods9.4%217

Share of the 2,308 reviews that name at least one aspect.reviews

Criticised

Withdrawals30%682
Customer support27%630
Deposits & payment methods14%322
Trust & licence14%313
Bonuses7.1%165
Account7.1%163

Share of the 2,308 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.83

4.54

4.07

4.43

3.14

2.8

2.2

2020202120222023202420252026

Rating history

Period	Value
2020	3.83
2021	4.54
2022	4.07
2023	4.43
2024	3.14
2025	2.8
2026	2.2

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

India28%775
Argentina6.4%180
Nigeria4.8%133
Russia4.7%132
Brazil4.7%130
Chile3.2%89
Côte d’Ivoire3.1%86
Italy2.8%78
South Africa2.4%68
South Korea2%57
Other countries38%1,067

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	800	70%	728	2.2
2025	672	78%	833	2.8
2024	477	81%	333	3.14
2023	343	90%	269	4.43
2022	208	89%	236	4.07
2021	29	90%	78	4.53
2020	9	–	8	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	1,384	2.1 / 5
Casino Guru	953	186	–
latestcasinobonuses.bet	748	119	–
casino.ru	–	700	4.7 / 5
forum-casino.com	549	–	–
AskGamblers	173	70	4.85 / 5
Consumer Complaints	107	–	3.4 / 5
Tribuna	–	26	4.9 / 5
CasinoReviews	16	–	–
LCB	10	–	–
Casinomeister	9	–	–

Block 13

Latest complaints and reviews

The newest records about 1win Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 4, 2026
5.0 of 5 stars
Brazil · Casino Guru
ComplaintNov 4, 2026
Deposit not credited
Open
Russia · forum-casino.com
ReviewNov 3, 2026
5.0 of 5 stars
Brazil · Casino Guru
ComplaintNov 2, 2026
Account closed
Unresolved
Russia · latestcasinobonuses.bet
ComplaintNov 2, 2026
Deposit not credited
Open
Russia · latestcasinobonuses.bet

158 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from casino.ru, Trustpilot, AskGamblers, Consumer Complaints, Tribuna.

Questions about 1win Casino

Who owns 1win Casino?

1win Casino is operated by 1win N.V. and runs under the 1win Partners affiliate programme.

Is 1win Casino licensed?

Yes. 1win Casino holds a licence from Curacao Gaming Control Board.

When was 1win Casino founded?

1win Casino launched in 2018.

Which currencies does 1win Casino accept?

Currencies listed for 1win Casino: Euros, US dollars, UAE dirhams, Armenian drams, Argentine pesos, Australian dollars, Azerbaijani manats, Bangladeshi takas and 44 more. Its site is available in 17 languages: English, German, Spanish, Russian and 13 more.

What welcome bonuses does 1win Casino offer?

9 welcome offers are listed for 1win Casino. The first on the list is “200% up to €800, 1st Deposit Bonus at 1win Casino”.

Which countries is 1win Casino available in?

1win Casino is listed in 36 markets: Argentina, Australia, Azerbaijan, Bangladesh, Brazil, Canada, Chile, Colombia and 28 more.

What bonuses and promotions does 1win Casino run in Nigeria?

We read 14 live offers for Nigeria on the 1win Casino site itself.

Does 1win Casino have a loyalty programme in Nigeria?

Yes. Its loyalty programme for Nigeria has 4 tiers.

What do players say about 1win Casino?

Players have filed 2,565 complaints and written 2,485 reviews about 1win Casino. Players rate 1win Casino 3.99 out of 5 on average across the 5 sites that publish one.

What do players complain about most at 1win Casino?

“Withdrawal delay” – 35% of the 2,398 complaints about 1win Casino with a labelled problem. Followed by “Deposit not credited” (27%) and “Account blocked” (13%).

Do players report withdrawal problems at 1win Casino?

Withdrawals are the topic of 1,081 complaints about 1win Casino: 43% of the 2,536 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them). Of the withdrawal complaints with a known outcome, 87% were resolved.

Does 1win Casino resolve player complaints?

79% of the 2,462 complaints about 1win Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 1win Casino is 886th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about 1win Casino?

Praised most: “Withdrawals”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Deposits & payment methods”. 47% of the rated reviews give four or five stars, and 46% give one or two.

How many complaints has 1win Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 899 complaints about 1win Casino. That is 46% more than in the 12 months before, when there were 616.

Where do 1win Casino’s players come from?

The countries named most often in complaints and reviews about 1win Casino are India (28%), Argentina (6.4%) and Nigeria (4.8%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.