100% up to €1000 + 200 Bonus Spins, 1st Deposit Bonus at CrazePlay Casino
- Bonus
- 100%
- Max bonus
- €1000
- Free spins
- 200
- Min deposit
- €20
- Wagering
- 40x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
CrazePlay Casino
Player complaints and reviews about CrazePlay Casino, plus its operator (Craze Affiliates), licences and welcome offers.
crazeplay.com
Profile
- Website
- crazeplay.com
- Established
- 2019
- Operator
- Craze Affiliatesaffiliate programme
- Company
- Gammix Limited Casinos
- Licences
- Languages
- English
- Norwegian
- German
- Finnish
- French
- Spanish
- Currencies
- Euros
- Norwegian kroner
- US dollars
- New Zealand dollars
- Canadian dollars
- Indian rupees
- Mexican pesos
- Brazilian reals
- Chilean pesos
About
CrazePlay Casino belongs to the Craze Affiliates affiliate programme. The site launched in 2019. It holds a licence from Malta Gaming Authority. The interface is available in 6 languages, including English, Norwegian, German, Finnish. 9 account currencies are listed, including Euros, Norwegian kroner, US dollars, New Zealand dollars. We list 3 welcome offers.
CrazePlay Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the CrazePlay Casino site for Chile, we found a loyalty programme with 3 tiers. In Chile, CrazePlay Casino accepts 2 payment methods: Al Instante and Varies. The minimum deposit in € is 20, the maximum 20.
Markets
This brand is listed in 12 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €1000 + 50 Bonus Spins, 3rd Deposit Bonus at CrazePlay Casino
- Bonus
- 100%
- Max bonus
- €1000
- Free spins
- 50
- Min deposit
- €20
- Wagering
- 40x(d+b)
Wagering applies to deposit plus bonus.
100% up to €500, 2nd Deposit Bonus at CrazePlay Casino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 40x(d+b)
Wagering applies to deposit plus bonus.
Loyalty programme
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
ADMINISTRADOR DE CUENTA PERSONAL
Desde retiros rápidos hasta el aumento de los límites, tu administrador VIP estará siempre a tu disposición. Disfrutarás de una línea directa con la administración que evaluará cualquier solicitud que puedas tener y resolverá cualquier posible problema de manera oportuna. Tu administrador VIP está ahí para tu comodidad y, sobre todo, es un servicio exclusivo que te has ganado gracias a tu fidelidad a nosotros.
- 2
PROMOCIONES Y RECOMPENSAS PERSONALIZADAS
¿Por qué convertirse en VIP si recibes el mismo trato que los demás? En Craze Play, un VIP obtiene mejores requisitos de apuesta para todos los bonos o un mega reembolso semanal que devuelve a nuestros jugadores un asombroso 20 % y, por supuesto, regalos y beneficios gratuitos.
- 3
LÍMITES MÁS ALTOS Y RETIROS MÁS RÁPIDOS
No hace falta decir que desde el primer día de tu membresía VIP, ganarás automáticamente límites de retiro más altos y te beneficiarás de un procesamiento de pagos acelerado. También sabemos que ningún jugador es igual, por eso no establecemos normas, sino que tratamos a nuestros jugadores VIP de manera particular.
Payment methods
6 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| € | |||||
| Al Instante | € | Other | – | 20 | 20 |
| Al Instante | € | Other | – | 20 | – |
| Varies | € | Other | – | 20 | 20 |
| Al Instante | € | Other | – | 20 | 20 |
| Al Instante | € | Other | – | 25 | – |
| Al Instante | € | Other | – | 20 | 20 |
€
Al Instante
Other
20 – 20
Al Instante
Other
20
Varies
Other
20 – 20
Al Instante
Other
20 – 20
Al Instante
Other
25
Al Instante
Other
20 – 20
Cashier read on August 12, 2026
Player Intelligence
201 records
What players report about CrazePlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
72
86% resolved, of those with a known outcome
Total reviews
129
Across all review sites
Player rating
2.3 / 5
Trustpilot 1.6 · AskGamblers 3.0
GEO markets
16
Countries stated on 72% of records
CrazePlay Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about CrazePlay Casino, the way Player Intelligence PRO computes it.
Since 2019, players have posted 72 complaints and 129 reviews about CrazePlay Casino on 4 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 4 reviews.
The problem players report most often is “Withdrawal delay”: 34% of the 70 complaints with a labelled problem. Next come “Bonus winnings confiscated” (24%) and “Withdrawal refused” (5.7%). Complaints about “Withdrawal” make up 49% of those with a topic, against 29% across all brands.
Of the 72 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts CrazePlay Casino 564th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.
Reviewers give CrazePlay Casino 2.18 out of 5 on average over 128 rated reviews, against 3.44 across all brands. 29% of the ratings are four or five stars, and 66% are one or two. The review sites’ own scores average 2.3 out of 5 across 2 sites. By that score, CrazePlay Casino ranks 3,372nd of 4,286 rated casinos. Reviewers most often praise “Games” (41 reviews), “Customer support” (33 reviews) and “Withdrawals” (27 reviews). The most common criticism concerns “Bonuses” (58 reviews), “Withdrawals” (49 reviews) and “Customer support” (28 reviews).
The countries players state most often are Germany (59%), Netherlands (19%) and Sweden (6.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about CrazePlay Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Customer support leans positive, though game selection feedback is fairly balanced. Payments appear to be a point of concern, with notably more negative than positive reviews.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
20
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 1 |
| 2020 | 20 |
| 2021 | 15 |
| 2022 | 16 |
| 2023 | 5 |
| 2024 | 6 |
| 2025 | 5 |
| 2026 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay34%24
- Bonus winnings confiscated24%17
- Withdrawal refused5.7%4
- Verification delay4.3%3
- Withdrawal limits4.3%3
- Winnings voided4.3%3
- Bonus not credited2.9%2
- Wagering terms2.9%2
- Other problems17%12
Block 03
Complaint categories
- Withdrawal49%35
- Bonus29%21
- KYC / verification8.3%6
- Deposit4.2%3
- Account2.8%2
- Other2.8%2
- Responsible gambling2.8%2
- Technical1.4%1
Block 04
Complaint status
- Resolved86%62
- Unresolved14%10
Block 05
CrazePlay Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | CrazePlay Casino | All brands |
|---|---|---|
| Complaints resolved | 86% | 59% |
| Average review rating | 2.18 | 3.44 |
| Complaints per 100 reviews | 55.8 | 26.4 |
| Share of “Withdrawal” complaints | 49% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
38
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 3 |
| 2020 | 38 |
| 2021 | 20 |
| 2022 | 34 |
| 2023 | 21 |
| 2024 | 4 |
| 2025 | 5 |
| 2026 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars23%29
- 4 stars6.3%8
- 3 stars4.7%6
- 2 stars7%9
- 1 star59%76
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games33%41
- Customer support26%33
- Withdrawals21%27
- Bonuses20%25
- Website & app17%22
- KYC / verification16%20
Criticised
- Bonuses46%58
- Withdrawals39%49
- Customer support22%28
- Trust & licence18%23
- Fairness & RTP11%14
- KYC / verification9.5%12
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
2.51
2.26
2.1
1.98
3
1.8
1
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 1 |
| 2020 | 2.51 |
| 2021 | 2.26 |
| 2022 | 2.1 |
| 2023 | 1.98 |
| 2024 | 3 |
| 2025 | 1.8 |
| 2026 | 1 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany59%86
- Netherlands19%27
- Sweden6.9%10
- Austria2.1%3
- Canada2.1%3
- Switzerland2.1%3
- Finland2.1%3
- Ireland1.4%2
- France0.7%1
- United Kingdom0.7%1
- Other countries4.1%6
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 4 | – | 4 | – |
| 2025 | 5 | – | 5 | – |
| 2024 | 6 | – | 4 | – |
| 2023 | 5 | – | 21 | 1.98 |
| 2022 | 16 | 94% | 34 | 2.1 |
| 2021 | 15 | 87% | 20 | – |
| 2020 | 20 | 95% | 38 | 2.51 |
| 2019 | 1 | – | 3 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 79 | 1.6 / 5 |
| Casino Guru | 52 | 11 | – |
| AskGamblers | 19 | 39 | 3.0 / 5 |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about CrazePlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Germany · Trustpilot
- Complaint
Withdrawal delay
ResolvedGermany · Casino Guru
- Complaint
Withdrawal refused
UnresolvedGermany · Casino Guru
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Other
Unresolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about CrazePlay Casino
Who owns CrazePlay Casino?
CrazePlay Casino is operated by Gammix Limited Casinos and runs under the Craze Affiliates affiliate programme.
Is CrazePlay Casino licensed?
Yes. CrazePlay Casino holds a licence from Malta Gaming Authority.
When was CrazePlay Casino founded?
CrazePlay Casino launched in 2019.
Which currencies does CrazePlay Casino accept?
Currencies listed for CrazePlay Casino: Euros, Norwegian kroner, US dollars, New Zealand dollars, Canadian dollars, Indian rupees, Mexican pesos, Brazilian reals and 1 more. Its site is available in 6 languages: English, Norwegian, German, Finnish and 2 more.
What welcome bonuses does CrazePlay Casino offer?
3 welcome offers are listed for CrazePlay Casino. The first on the list is “100% up to €1000 + 200 Bonus Spins, 1st Deposit Bonus at CrazePlay Casino”, with a 40× wagering requirement.
Which countries is CrazePlay Casino available in?
CrazePlay Casino is listed in 12 markets: Austria, Belgium, Canada, Chile, Finland, France, Germany, India and 4 more.
Which payment methods does CrazePlay Casino accept in Chile?
The CrazePlay Casino cashier for Chile lists 2 payment methods: Al Instante, Varies.
What are the deposit limits at CrazePlay Casino in Chile?
Deposits in € run from 20 to 20 per transaction. The lowest minimum, 20 €, is via Al Instante.
Does CrazePlay Casino have a loyalty programme in Chile?
Yes. Its loyalty programme for Chile has 3 tiers.
What do players say about CrazePlay Casino?
Players have filed 72 complaints and written 129 reviews about CrazePlay Casino. Players rate CrazePlay Casino 2.3 out of 5 on average across the 2 sites that publish one.
What do players complain about most at CrazePlay Casino?
“Withdrawal delay” – 34% of the 70 complaints about CrazePlay Casino with a labelled problem. Followed by “Bonus winnings confiscated” (24%) and “Withdrawal refused” (5.7%).
Do players report withdrawal problems at CrazePlay Casino?
Withdrawals are the topic of 35 complaints about CrazePlay Casino: 49% of the 72 with a topic. The most common withdrawal problem is “Withdrawal delay” (69% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.
Does CrazePlay Casino resolve player complaints?
86% of the 72 complaints about CrazePlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, CrazePlay Casino is 564th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about CrazePlay Casino?
Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 29% of the rated reviews give four or five stars, and 66% give one or two.
How many complaints has CrazePlay Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 5 complaints about CrazePlay Casino.
Where do CrazePlay Casino’s players come from?
The countries named most often in complaints and reviews about CrazePlay Casino are Germany (59%), Netherlands (19%) and Sweden (6.9%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with CrazePlay Casino, and ones players rate about the same.
Other casinos in Chile
Other casinos licensed by Malta Gaming Authority
Other brands of Craze Affiliates
Rated alike by players
Casinos whose player rating is closest to that of CrazePlay Casino.
