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Casino profile

FS Casino

Player complaints and reviews about FS Casino, plus its operator (V.Partners), licences and welcome offers.

fs.casino
fs.casino
Capture of the FS Casino website

Profile

Website
fs.casino
Established
2019
Operator
V.Partnersaffiliate programme
Company
Intelligent Innovations N.V.
Licences
Languages
  • English
  • Filipino
  • German
  • Japanese
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Thai
  • Vietnamese
Currencies
  • Argentine pesos
  • Azerbaijani manats
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • Colombian pesos
  • Euros
  • Hungarian forints
  • Indian rupees
  • Japanese yen
  • Kazakhstani tenges
  • Mexican pesos
  • New Zealand dollars
  • Norwegian kroner
  • Peruvian nuevos soles
  • Philippine pesos
  • Polish zlotys
  • Thai baht
  • US dollars
  • Vietnamese dong
  • Bitcoin
  • Binance Coin
  • Dogecoin
  • Ethereum
  • Litecoin
  • TRON
  • Tether
  • USD Coin Show more

About

FS Casino belongs to the V.Partners affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, Filipino, German, Japanese. 28 account currencies are listed, including Argentine pesos, Azerbaijani manats, Brazilian reals, Canadian dollars.

FS Casino is listed in 19 markets, among them Canada, Germany, Spain and New Zealand. On the FS Casino site for Peru, we found 15 welcome bonuses.

Licensee

The company that holds the Curaçao licence for FS Casino, as the licence register names it.

Legal name
Intelligent Innovations N.V.
Curaçao licence reference
OGL/2024/767/0360
Registration number (Curaçao Chamber of Commerce)
142065
Incorporated
2016

Markets

This brand is listed in 19 markets. Pick one to see what it offers there.

Welcome bonuses

15 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

174 records

What players report about FS Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

144

86% resolved, of those with a known outcome

Total reviews

30

Across all review sites

Player rating

2.53 / 5

Trustpilot 2.4 · AskGamblers 2.65

GEO markets

40

Countries stated on 93% of records

FS Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about FS Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 144 complaints and 30 reviews about FS Casino on 5 sites. In the 12 months to November 5, 2026, they filed 19 complaints and posted 12 reviews. That is 51% fewer complaints than in the 12 months before (39). Of the complaints with a known outcome, 79% were resolved in the last 12 months, against 90% in the 12 months before.

The problem players report most often is “Account blocked”: 24% of the 144 complaints with a labelled problem. Next come “Withdrawal delay” (23%) and “Account closed” (13%). Complaints about “Account” make up 43% of those with a topic, against 15% across all brands.

Of the 143 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts FS Casino 565th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.

Reviewers give FS Casino 1.75 out of 5 on average over 26 rated reviews, against 3.44 across all brands. 15% of the ratings are four or five stars, and 81% are one or two. The review sites’ own scores average 2.53 out of 5 across 2 sites. By that score, FS Casino ranks 3,137th of 4,287 rated casinos. Reviewers most often praise “Bonuses” (6 reviews), “Deposits & payment methods” (5 reviews) and “Games” (5 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Customer support” (12 reviews) and “KYC / verification” (7 reviews).

The countries players state most often are Germany (15%), Portugal (11%) and Poland (9.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about FS Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the unclear and misleading terms and conditions of the casino, particularly regarding the withdrawal limits. They felt that the advertised lack of a maximum win was contradicted by hidden restrictions, leading to a lack of transparency and unfair treatment.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked24%35
  • Withdrawal delay23%33
  • Account closed13%18
  • Documents rejected or requested again10%15
  • Withdrawal refused8.3%12
  • Registration4.9%7
  • Verification delay4.2%6
  • Deposit not credited2.8%4
  • Other problems9.7%14
Share of the 144 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account43%62
  • Withdrawal35%51
  • KYC / verification15%21
  • Deposit2.8%4
  • Bonus1.4%2
  • Payments & refunds1.4%2
  • Other0.7%1
  • Technical0.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved85%123
  • Unresolved14%20
  • Closed without an outcome0.7%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

FS Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

FS Casino against the market
MeasureFS CasinoAll brands
Complaints resolved86%59%
Average review rating1.753.44
Complaints per 100 reviews48026.4
Share of “Account” complaints43%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars15%4
  • 3 stars3.8%1
  • 2 stars12%3
  • 1 star69%18
Share of 26 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses23%6
  • Deposits & payment methods19%5
  • Games19%5
  • Withdrawals12%3
  • Customer support7.7%2
  • Fairness & RTP3.8%1
Share of the 26 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals50%13
  • Customer support46%12
  • KYC / verification27%7
  • Trust & licence19%5
  • Fairness & RTP15%4
  • Bonuses12%3
Share of the 26 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany15%24
  • Portugal11%18
  • Poland9.9%16
  • Brazil6.2%10
  • Canada5.6%9
  • Chile4.3%7
  • Argentina3.1%5
  • Austria3.1%5
  • Denmark3.1%5
  • Japan3.1%5
  • Other countries35%57
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261878%12–
20253589%2–
20243268%4–
20232793%5–
202226100%6–
20215–1–
20201–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru13814–
Trustpilot–112.4 / 5
AskGamblers542.65 / 5
Casinomeister1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about FS Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    3.0 of 5 stars

    Russia · latestcasinobonuses.bet

  • Review

    1.0 of 5 stars

    Thailand · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved

    Hungary · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about FS Casino

Who owns FS Casino?

FS Casino is operated by Intelligent Innovations N.V. and runs under the V.Partners affiliate programme.

Is FS Casino licensed?

Yes. FS Casino holds a licence from Curacao Gaming Control Board.

When was FS Casino founded?

FS Casino launched in 2019.

Which currencies does FS Casino accept?

Currencies listed for FS Casino: Argentine pesos, Azerbaijani manats, Brazilian reals, Canadian dollars, Chilean pesos, Colombian pesos, Euros, Hungarian forints and 20 more. Its site is available in 10 languages: English, Filipino, German, Japanese and 6 more.

Which countries is FS Casino available in?

FS Casino is listed in 19 markets: Argentina, Azerbaijan, Brazil, Canada, Chile, Colombia, Germany, India and 11 more.

What bonuses and promotions does FS Casino run in Peru?

We read 15 live offers for Peru on the FS Casino site itself.

What do players say about FS Casino?

Players have filed 144 complaints and written 30 reviews about FS Casino. Players rate FS Casino 2.53 out of 5 on average across the 2 sites that publish one.

What do players complain about most at FS Casino?

“Account blocked” – 24% of the 144 complaints about FS Casino with a labelled problem. Followed by “Withdrawal delay” (23%) and “Account closed” (13%).

Do players report withdrawal problems at FS Casino?

Withdrawals are the topic of 51 complaints about FS Casino: 35% of the 144 with a topic. The most common withdrawal problem is “Withdrawal delay” (65% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.

Does FS Casino resolve player complaints?

86% of the 143 complaints about FS Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, FS Casino is 565th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about FS Casino?

Praised most: “Bonuses”, “Deposits & payment methods” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 15% of the rated reviews give four or five stars, and 81% give one or two.

How many complaints has FS Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 19 complaints about FS Casino. That is 51% fewer than in the 12 months before, when there were 39.

Where do FS Casino’s players come from?

The countries named most often in complaints and reviews about FS Casino are Germany (15%), Portugal (11%) and Poland (9.9%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with FS Casino, and ones players rate about the same.