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Casino profile

Casino Rocket

Player complaints and reviews about Casino Rocket, plus its operator (Newgen Affiliates), licences and welcome offers.

casinorocket.com
casinorocket.com
Capture of the Casino Rocket website

Profile

Website
casinorocket.com
Established
2020
Operator
Newgen Affiliatesaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
  • German
  • French
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • New Zealand dollars
  • Canadian dollars
  • South African Rand
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • Ripple
  • Brazilian reals
  • Norwegian kroner
  • Polish zlotys Show more

About

Casino Rocket belongs to the Newgen Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 3 languages: English, German, French. 16 account currencies are listed, including Euros, US dollars, Australian dollars, New Zealand dollars. We list 10 welcome offers.

Casino Rocket is listed in 7 markets, among them Canada, Germany, France and Belgium. On the Casino Rocket site for Brazil, we found a loyalty programme with 2 tiers.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    FRIENDLY SUPPORT

    100% secure 24/7 support

  2. 2

    SECURE, FAST WITHDRAWALS EVERY TIME

    Withdraw winnings instantly with space aged banking.

Player Intelligence

404 records

What players report about Casino Rocket on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

64

94% resolved, of those with a known outcome

Total reviews

340

Across all review sites

Player rating

4.15 / 5

Trustpilot 4.1 · AskGamblers 4.2

GEO markets

24

Countries stated on 63% of records

Casino Rocket complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Rocket, the way Player Intelligence PRO computes it.

Since 2020, players have posted 64 complaints and 340 reviews about Casino Rocket on 4 sites. In the 12 months to November 4, 2026, they filed 5 complaints and posted 75 reviews. Reviews are up 213% on the 12 months before (24). The average review rating rose from 3.5 to 4.09 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 30% of the 63 complaints with a labelled problem. Next come “Withdrawal refused” (19%) and “Deposit not credited” (14%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 64 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts Casino Rocket 221st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give Casino Rocket 3.56 out of 5 on average over 340 rated reviews, against 3.44 across all brands. 67% of the ratings are four or five stars, and 29% are one or two. The review sites’ own scores average 4.15 out of 5 across 2 sites. By that score, Casino Rocket ranks 590th of 4,286 rated casinos. Reviewers most often praise “Games” (144 reviews), “Customer support” (106 reviews) and “Bonuses” (95 reviews). The most common criticism concerns “Withdrawals” (81 reviews), “Customer support” (69 reviews) and “Bonuses” (46 reviews).

The countries players state most often are Australia (53%), Canada (9.4%) and Ireland (6.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casino Rocket: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the excellent experience with Casino Rocket, highlighting easy deposits and withdrawals along with great bonuses and fun games. They also commend the fast support and the reliability of the platform.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay30%19
  • Withdrawal refused19%12
  • Deposit not credited14%9
  • Verification delay11%7
  • Documents rejected or requested again7.9%5
  • Account blocked4.8%3
  • Account closed1.6%1
  • Account not closed on request1.6%1
  • Other problems9.5%6
Share of the 63 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%32
  • KYC / verification20%13
  • Deposit17%11
  • Account7.8%5
  • Bonus1.6%1
  • Responsible gambling1.6%1
  • Customer support1.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved94%60
  • Unresolved6.3%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino Rocket against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino Rocket against the market
MeasureCasino RocketAll brands
Complaints resolved94%59%
Average review rating3.563.44
Complaints per 100 reviews18.826.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars51%175
  • 4 stars16%54
  • 3 stars3.5%12
  • 2 stars2.6%9
  • 1 star26%90
Share of 340 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games46%144
  • Customer support34%106
  • Bonuses30%95
  • Website & app27%86
  • Withdrawals26%81
  • Deposits & payment methods12%37
Share of the 315 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals26%81
  • Customer support22%69
  • Bonuses15%46
  • KYC / verification8.6%27
  • Trust & licence8.6%27
  • Website & app6.7%21
Share of the 315 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia53%134
  • Canada9.4%24
  • Ireland6.7%17
  • Germany6.3%16
  • France5.5%14
  • New Zealand4.7%12
  • United States2.4%6
  • Netherlands2%5
  • United Kingdom1.2%3
  • Argentina0.8%2
  • Other countries8.3%21
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–664.05
20252–323.73
20247–542.71
20231995%452.53
20221694%533.37
20211292%884.33
20203–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1714.1 / 5
AskGamblers141364.2 / 5
Casino Guru4933–
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Casino Rocket as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Review

    5.0 of 5 stars

    New Zealand · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Australia · Casino Guru

11 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Casino Rocket

Who owns Casino Rocket?

Casino Rocket is operated by Metlait SRL and runs under the Newgen Affiliates affiliate programme.

Is Casino Rocket licensed?

Yes. Casino Rocket holds a licence from Anjouan Gaming Board.

When was Casino Rocket founded?

Casino Rocket launched in 2020.

Which currencies does Casino Rocket accept?

Currencies listed for Casino Rocket: Euros, US dollars, Australian dollars, New Zealand dollars, Canadian dollars, South African Rand, Bitcoin, Bitcoin Cash and 8 more. Its site is available in 3 languages: English, German, French.

What welcome bonuses does Casino Rocket offer?

10 welcome offers are listed for Casino Rocket. The first on the list is “20 FREE SPINS on Elvis Frog Trueways”, with a 45× wagering requirement.

Which countries is Casino Rocket available in?

Casino Rocket is listed in 7 markets: Australia, Belgium, Canada, France, Germany, New Zealand, South Africa.

Does Casino Rocket have a loyalty programme in Brazil?

Yes. Its loyalty programme for Brazil has 2 tiers.

What do players say about Casino Rocket?

Players have filed 64 complaints and written 340 reviews about Casino Rocket. Players rate Casino Rocket 4.15 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Casino Rocket?

“Withdrawal delay” – 30% of the 63 complaints about Casino Rocket with a labelled problem. Followed by “Withdrawal refused” (19%) and “Deposit not credited” (14%).

Do players report withdrawal problems at Casino Rocket?

Withdrawals are the topic of 32 complaints about Casino Rocket: 50% of the 64 with a topic. The most common withdrawal problem is “Withdrawal delay” (59% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does Casino Rocket resolve player complaints?

94% of the 64 complaints about Casino Rocket with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Rocket is 221st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino Rocket?

Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 67% of the rated reviews give four or five stars, and 29% give one or two.

How many complaints has Casino Rocket received in the last 12 months?

In the 12 months to November 4, 2026, players filed 5 complaints about Casino Rocket.

Where do Casino Rocket’s players come from?

The countries named most often in complaints and reviews about Casino Rocket are Australia (53%), Canada (9.4%) and Ireland (6.7%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Casino Rocket, and ones players rate about the same.