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Casino profile

Casino Rocket in Australia

Player complaints and reviews about Casino Rocket, plus its operator (Newgen Affiliates), licences and welcome offers.

casinorocket.com
casinorocket.com
Capture of the Casino Rocket website

Profile

Website
casinorocket.com
Established
2020
Operator
Newgen Affiliatesaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
  • German
  • French
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • New Zealand dollars
  • Canadian dollars
  • South African Rand
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • Ripple
  • Brazilian reals
  • Norwegian kroner
  • Polish zlotys Show more

About

On the Casino Rocket site for Australia, we found a loyalty programme with 2 tiers.

Casino Rocket belongs to the Newgen Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 3 languages: English, German, French. 16 account currencies are listed, including Euros, US dollars, Australian dollars, New Zealand dollars. We list 10 welcome offers.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    SECURE, FAST WITHDRAWALS EVERY TIME

    Withdraw winnings instantly with space aged banking.

  2. 2

    FRIENDLY SUPPORT

    100% secure 24/7 support

Player complaints and reviews in Australia

134 records

134 of the 404 records about Casino Rocket come from players who state they are in Australia. The figures below are theirs alone; the casino page covers every market.

Total complaints

21

100% resolved, of those with a known outcome

Total reviews

113

Across all review sites

Player rating

3.61 / 5

113 ratings by these players

Share of all records

33%

of 404 about Casino Rocket

What players in Australia say about Casino Rocket

Players in Australia have filed 21 complaints and written 113 reviews about Casino Rocket. That is 33% of the 404 records about it from every market. Complaints make up 16% of their records, against 16% across all markets. Their reviews rate it 3.61 out of 5 on average (113 ratings), against 3.56 across all markets. 29% of their rated reviews give one or two stars; across all markets the share is 29%.

The most common problem in their complaints is “Withdrawal delay”: 33% of 21 complaints with a labelled problem (30% across all markets). Compared with all markets, players here raise “Verification delay” more often: 24% of their labelled complaints against 11%. 100% of their 21 complaints with a known outcome were resolved, against 94% across all markets. In the last 12 months: 3 complaints and 47 reviews.

A player counts as being in Australia when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Casino Rocket in Australia, or compare the market with another one.

What the assistant can do
Australia and all markets
FigureAustraliaAll markets
Complaints among all records16%16%
Resolved, of complaints with a known outcome100%94%
Average review rating, out of 53.613.56
Reviews rated 1–2 stars29%29%
Withdrawal delay, of labelled complaints33%30%
Verification delay, of labelled complaints24%11%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%7
  • Verification delay24%5
  • Withdrawal refused19%4
  • Deposit not credited9.5%2
  • Documents rejected or requested again9.5%2
  • Bonus winnings confiscated4.8%1
Share of the 21 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal52%11
  • KYC / verification33%7
  • Deposit9.5%2
  • Bonus4.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%21
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars52%59
  • 4 stars13%15
  • 3 stars5.3%6
  • 2 stars1.8%2
  • 1 star27%31
Share of 113 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games32%31
  • Withdrawals29%28
  • Customer support26%25
  • Bonuses24%23
  • Website & app15%14
  • VIP & loyalty7.3%7
Share of the 96 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals23%22
  • Customer support16%15
  • Bonuses14%13
  • Trust & licence8.3%8
  • Fairness & RTP5.2%5
  • KYC / verification5.2%5
Share of the 96 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–473.87
20251–10–
20245–313.55
20235–19–
20223–3–
20213–2–
20201–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–100–
Casino Guru2113–

Block 11

Latest complaints and reviews

The newest records about Casino Rocket as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Australia · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Australia · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Australia · Casino Guru

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Casino Rocket in Australia

Does Casino Rocket have a loyalty programme in Australia?

Yes. Its loyalty programme for Australia has 2 tiers.

How many complaints and reviews about Casino Rocket come from players in Australia?

134 of the 404 complaints and reviews about Casino Rocket come from players in Australia. Across all its markets, 64 complaints have a known outcome, and 94% of them were resolved.

Who owns Casino Rocket?

Casino Rocket is operated by Metlait SRL and runs under the Newgen Affiliates affiliate programme.

Is Casino Rocket licensed?

Yes. Casino Rocket holds a licence from Anjouan Gaming Board.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Casino Rocket, and ones players rate about the same.