100% up to €100 at Frank & Fred Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Frank & Fred Casino
Player complaints and reviews about Frank & Fred Casino, plus its operator (Epic Partners), licences and welcome offers.
frankfred.com
Profile
- Website
- frankfred.com
- Established
- 2018
- Operator
- Epic Partnersaffiliate programme
- Company
- The Mill Adventure Limited
- Languages
- English
- Portuguese
- Currencies
- Euros
- Norwegian kroner
- Swedish kronor
- Canadian dollars
About
Frank & Fred Casino belongs to the Epic Partners affiliate programme. The site launched in 2018. It holds licences from Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 2 languages: English, Portuguese. 4 account currencies are listed: Euros, Norwegian kroner, Swedish kronor, Canadian dollars. We list 4 welcome offers.
Frank & Fred Casino is listed in 2 markets: Canada and Portugal.
Markets
This brand is listed in 2 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 200 NZD at Frank & Fred Casino
- Bonus
- 100%
- Max bonus
- 200 NZD
- Min deposit
- 40 NZD
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
100% up to 500 BRL at Frank & Fred Casino
- Bonus
- 100%
- Max bonus
- 500 BRL
- Min deposit
- 40 BRL
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
10% Cashback Bonus at Frank & Fred Casino
- Bonus
- 10%
- Wagering
- No Wagering Bonuses
Player Intelligence
61 records
What players report about Frank & Fred Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
16
47% resolved, of those with a known outcome
Total reviews
45
Across all review sites
Player rating
2.55 / 5
Trustpilot 2.2 · AskGamblers 2.9
GEO markets
6
Countries stated on 49% of records
Frank & Fred Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Frank & Fred Casino, the way Player Intelligence PRO computes it.
Since 2018, players have posted 16 complaints and 45 reviews about Frank & Fred Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 7 reviews.
The problem players report most often is “Withdrawal delay”: 46% of the 13 complaints with a labelled problem. Next come “Bonus winnings confiscated” (7.7%) and “Deposit refund” (7.7%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.
Of the 15 complaints with a known outcome, 47% were resolved, against 59% across all brands. That puts Frank & Fred Casino 1,646th of 1,917 casinos with at least 10 such complaints.
Reviewers give Frank & Fred Casino 2.13 out of 5 on average over 45 rated reviews, against 3.44 across all brands. 31% of the ratings are four or five stars, and 64% are one or two. The review sites’ own scores average 2.55 out of 5 across 2 sites. By that score, Frank & Fred Casino ranks 3,121st of 4,286 rated casinos. Reviewers most often praise “Games” (15 reviews), “Bonuses” (14 reviews) and “Website & app” (9 reviews). The most common criticism concerns “Bonuses” (15 reviews), “Customer support” (11 reviews) and “Fairness & RTP” (10 reviews).
The countries players state most often are Sweden (70%), Germany (10%) and Norway (10%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Frank & Fred Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
20182019202020212022202320242025
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 8 |
| 2021 | 4 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 0 |
| 2025 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay46%6
- Bonus winnings confiscated7.7%1
- Deposit refund7.7%1
- Gambling limits7.7%1
- Self-exclusion7.7%1
- Game malfunction7.7%1
- Site or app problems7.7%1
- Withdrawal refused7.7%1
Block 03
Complaint categories
- Withdrawal50%8
- Responsible gambling13%2
- Technical13%2
- Bonus6.3%1
- Deposit6.3%1
- KYC / verification6.3%1
- Payments & refunds6.3%1
Block 04
Complaint status
- Unresolved50%8
- Resolved44%7
- Closed without an outcome6.3%1
Block 05
Frank & Fred Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Frank & Fred Casino | All brands |
|---|---|---|
| Complaints resolved | 47% | 59% |
| Average review rating | 2.13 | 3.44 |
| Complaints per 100 reviews | 35.6 | 26.4 |
| Share of “Withdrawal” complaints | 50% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
7
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 7 |
| 2019 | 7 |
| 2020 | 7 |
| 2021 | 6 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 7 |
| 2026 | 7 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars13%6
- 4 stars18%8
- 3 stars4.4%2
- 2 stars6.7%3
- 1 star58%26
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games37%15
- Bonuses34%14
- Website & app22%9
- Customer support22%9
- VIP & loyalty20%8
- Withdrawals20%8
Criticised
- Bonuses37%15
- Customer support27%11
- Fairness & RTP24%10
- Withdrawals20%8
- Website & app12%5
- VIP & loyalty7.3%3
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.29
3.29
2.93
1.92
1
3
1
1
1.71
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 2.29 |
| 2019 | 3.29 |
| 2020 | 2.93 |
| 2021 | 1.92 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 1 |
| 2026 | 1.71 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Sweden70%21
- Germany10%3
- Norway10%3
- Bosnia & Herzegovina3.3%1
- Brazil3.3%1
- Finland3.3%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 7 | – |
| 2025 | 1 | – | 7 | – |
| 2024 | 0 | – | 2 | – |
| 2023 | 0 | – | 1 | – |
| 2022 | 0 | – | 1 | – |
| 2021 | 4 | – | 6 | – |
| 2020 | 8 | – | 7 | – |
| 2019 | 2 | – | 7 | – |
| 2018 | 1 | – | 7 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 9 | 21 | 2.9 / 5 |
| Trustpilot | – | 23 | 2.2 / 5 |
| Casino Guru | 4 | 1 | – |
| CasinoReviews | 3 | – | – |
Block 13
Latest complaints and reviews
The newest records about Frank & Fred Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Sweden · Trustpilot
- Review
1.0 of 5 stars
Sweden · Trustpilot
- Complaint
Self-exclusion
ClosedSweden · Casino Guru
- Complaint
Withdrawal delay
Resolved - Complaint
Game malfunction
ResolvedBrazil · Casino Guru
2 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Frank & Fred Casino
Who owns Frank & Fred Casino?
Frank & Fred Casino is operated by The Mill Adventure Limited and runs under the Epic Partners affiliate programme.
Is Frank & Fred Casino licensed?
Yes. Frank & Fred Casino holds 2 licences: Malta Gaming Authority, Swedish Gambling Authority.
When was Frank & Fred Casino founded?
Frank & Fred Casino launched in 2018.
Which currencies does Frank & Fred Casino accept?
Currencies listed for Frank & Fred Casino: Euros, Norwegian kroner, Swedish kronor, Canadian dollars. Its site is available in 2 languages: English, Portuguese.
What welcome bonuses does Frank & Fred Casino offer?
4 welcome offers are listed for Frank & Fred Casino. The first on the list is “100% up to €100 at Frank & Fred Casino”, with a 30× wagering requirement.
Which countries is Frank & Fred Casino available in?
Frank & Fred Casino is listed in 2 markets: Canada, Portugal.
What do players say about Frank & Fred Casino?
Players have filed 16 complaints and written 45 reviews about Frank & Fred Casino. Players rate Frank & Fred Casino 2.55 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Frank & Fred Casino?
“Withdrawal delay” – 46% of the 13 complaints about Frank & Fred Casino with a labelled problem. Followed by “Bonus winnings confiscated” (7.7%) and “Deposit refund” (7.7%).
Do players report withdrawal problems at Frank & Fred Casino?
Withdrawals are the topic of 8 complaints about Frank & Fred Casino: 50% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).
Does Frank & Fred Casino resolve player complaints?
47% of the 15 complaints about Frank & Fred Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Frank & Fred Casino is 1,646th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Frank & Fred Casino?
Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Bonuses”, “Customer support” and “Fairness & RTP”. 31% of the rated reviews give four or five stars, and 64% give one or two.
How many complaints has Frank & Fred Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed no complaints about Frank & Fred Casino.
Where do Frank & Fred Casino’s players come from?
The countries named most often in complaints and reviews about Frank & Fred Casino are Sweden (70%), Germany (10%) and Norway (10%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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