100% up to 15000 MXN + 200 Free Spins at Betsson Casino
- Bonus
- 100%
- Max bonus
- 15000 MXN
- Free spins
- 200
- Min deposit
- 200 MXN
- Wagering
- 35xb
Wagering applies to the bonus amount.
Casino profile
Betsson Casino
Player complaints and reviews about Betsson Casino, plus its operator (Betsson Group Affiliates), licences and welcome offers.
betsson.com
Profile
- Website
- betsson.com
- Established
- 2001
- Operator
- Betsson Group Affiliatesaffiliate programme
- Company
- BML Group Ltd Casinos
- Licences
- Languages
- Spanish
- English
- Icelandic
- Swedish
- Portuguese
- Turkish
- Polish
- Italian
- Danish
- Greek
- French
- Currencies
- Czech Republic korunas
- Euros
- Polish zlotys
- Swedish kronor
- US dollars
- Chilean pesos
- Brazilian reals
- Canadian dollars
- Peruvian nuevos soles
- New Zealand dollars
About
Betsson Casino belongs to the Betsson Group Affiliates affiliate programme. The site launched in 2001. It holds licences from Coljuegos (Colombia), Malta Gaming Authority, SIGAP - Betting Management System (Brazil), Swedish Gambling Authority. The interface is available in 11 languages, including Spanish, English, Icelandic, Swedish. 10 account currencies are listed, including Czech Republic korunas, Euros, Polish zlotys, Swedish kronor. We list 5 welcome offers.
Betsson Casino is listed in 13 markets, among them Canada, France, Belgium and Spain.
Markets
This brand is listed in 13 markets. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €250 and 75 extra spins
- Bonus
- 100%
- Max bonus
- €250
- Free spins
- 75
- Min deposit
- €10
- Wagering
- 20x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
100% up to €150 and 50 extra spins
- Bonus
- 100%
- Max bonus
- €150
- Free spins
- 50
- Min deposit
- €10
- Wagering
- 20x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
100% up to €100 + 300 Free Spins at Betsson Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
Up to 2000 BRL Welcome Bonus at Betsson Casino
- Max bonus
- 2000 BRL
- Min deposit
- 50 BRL
Player Intelligence
533 records
What players report about Betsson Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
79
61% resolved, of those with a known outcome
Total reviews
454
Across all review sites
Player rating
2.5 / 5
Trustpilot 1.2 · AskGamblers 3.8
GEO markets
34
Countries stated on 61% of records
Betsson Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Betsson Casino, the way Player Intelligence PRO computes it.
Since 2010, players have posted 79 complaints and 454 reviews about Betsson Casino on 6 sites. In the 12 months to November 4, 2026, they filed 5 complaints and posted 39 reviews. That is 50% fewer complaints than in the 12 months before (10). Reviews are down 11% on the 12 months before (44). The average review rating fell from 1.8 to 1.33 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 24% of the 72 complaints with a labelled problem. Next come “Withdrawal refused” (18%) and “Bonus winnings confiscated” (8.3%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.
Of the 72 complaints with a known outcome, 61% were resolved, against 59% across all brands. That puts Betsson Casino 1,391st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 71%.
Reviewers give Betsson Casino 2.51 out of 5 on average over 434 rated reviews, against 3.44 across all brands. 38% of the ratings are four or five stars, and 55% are one or two. The review sites’ own scores average 2.5 out of 5 across 2 sites. By that score, Betsson Casino ranks 3,148th of 4,286 rated casinos. Reviewers most often praise “Games” (145 reviews), “Withdrawals” (104 reviews) and “Customer support” (88 reviews). The most common criticism concerns “Bonuses” (97 reviews), “Withdrawals” (85 reviews) and “Customer support” (83 reviews).
The countries players state most often are Sweden (15%), Germany (9.8%) and United Kingdom (9.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Betsson Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Customer support and the game selection receive notably positive feedback, with reviewers frequently mentioning smooth payouts. However, the website/app experience and bonuses draw criticism, with more negative comments than positive.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
14
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 2 |
| 2012 | 1 |
| 2013 | 5 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 6 |
| 2021 | 7 |
| 2022 | 14 |
| 2023 | 7 |
| 2024 | 6 |
| 2025 | 11 |
| 2026 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay24%17
- Withdrawal refused18%13
- Bonus winnings confiscated8.3%6
- Account blocked6.9%5
- Account closed6.9%5
- Documents rejected or requested again6.9%5
- Winnings voided5.6%4
- Deposit not credited4.2%3
- Other problems19%14
Block 03
Complaint categories
- Withdrawal44%35
- Account14%11
- KYC / verification8.9%7
- Bonus7.6%6
- Other6.3%5
- Responsible gambling6.3%5
- Deposit5.1%4
- Payments & refunds3.8%3
- Technical3.8%3
Block 04
Complaint status
- Resolved56%44
- Unresolved35%28
- Status we do not recognise yet6.3%5
- No status published2.5%2
Block 05
Betsson Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Betsson Casino | All brands |
|---|---|---|
| Complaints resolved | 61% | 59% |
| Average review rating | 2.51 | 3.44 |
| Complaints per 100 reviews | 17.4 | 26.4 |
| Share of “Withdrawal” complaints | 44% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
61
201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2010 | 3 |
| 2011 | 0 |
| 2012 | 4 |
| 2013 | 14 |
| 2014 | 13 |
| 2015 | 7 |
| 2016 | 7 |
| 2017 | 21 |
| 2018 | 34 |
| 2019 | 54 |
| 2020 | 61 |
| 2021 | 60 |
| 2022 | 33 |
| 2023 | 21 |
| 2024 | 46 |
| 2025 | 41 |
| 2026 | 35 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars24%106
- 4 stars14%60
- 3 stars7.1%31
- 2 stars4.6%20
- 1 star50%217
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games34%145
- Withdrawals24%104
- Customer support21%88
- Bonuses20%85
- Website & app13%57
- Trust & licence9.9%42
Criticised
- Bonuses23%97
- Withdrawals20%85
- Customer support20%83
- Trust & licence15%64
- Fairness & RTP14%59
- Website & app13%54
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.33
1.67
1
3.7
4.21
2.83
3.76
2.84
3
2.8
2.82
2.26
2.24
1.7
1.67
1.34
20102011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2010 | 4.33 |
| 2011 | 0 |
| 2012 | 1.67 |
| 2013 | 1 |
| 2014 | 3.7 |
| 2015 | 4.21 |
| 2016 | 2.83 |
| 2017 | 3.76 |
| 2018 | 2.84 |
| 2019 | 3 |
| 2020 | 2.8 |
| 2021 | 2.82 |
| 2022 | 2.26 |
| 2023 | 2.24 |
| 2024 | 1.7 |
| 2025 | 1.67 |
| 2026 | 1.34 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Sweden15%48
- Germany9.8%32
- United Kingdom9.8%32
- Denmark8.3%27
- Norway8%26
- Finland7%23
- Greece6.4%21
- Italy5.2%17
- Brazil4%13
- Malta3.1%10
- Other countries24%78
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 35 | 1.34 |
| 2025 | 11 | 55% | 41 | 1.67 |
| 2024 | 6 | – | 46 | 1.7 |
| 2023 | 7 | – | 21 | 2.24 |
| 2022 | 14 | 64% | 33 | 2.26 |
| 2021 | 7 | – | 60 | 2.82 |
| 2020 | 6 | – | 61 | 2.8 |
| 2019 | 3 | – | 54 | 3.0 |
| 2018 | 1 | – | 34 | 2.83 |
| 2017 | 2 | – | 21 | 3.76 |
| 2016 | 3 | – | 7 | – |
| 2015 | 4 | – | 7 | – |
| 2014 | 4 | – | 13 | – |
| 2013 | 5 | – | 14 | – |
| 2012 | 1 | – | 4 | – |
| 2011 | 2 | – | 0 | – |
| 2010 | 0 | – | 3 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 250 | 1.2 / 5 |
| AskGamblers | 20 | 164 | 3.8 / 5 |
| Casino Guru | 33 | 35 | – |
| Casinomeister | 17 | – | – |
| CasinoReviews | 9 | – | – |
| latestcasinobonuses.bet | – | 5 | – |
Block 13
Latest complaints and reviews
The newest records about Betsson Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Sweden · Trustpilot
- Review
1.0 of 5 stars
Sweden · Trustpilot
- Complaint
Deposit not credited
ResolvedGreece · Casino Guru
- Complaint
Bonus winnings confiscated
UnresolvedCanada · Casino Guru
- Complaint
Bonus winnings confiscated
UnresolvedGreece · Casino Guru
6 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Betsson Casino
Who owns Betsson Casino?
Betsson Casino is operated by BML Group Ltd Casinos and runs under the Betsson Group Affiliates affiliate programme.
Is Betsson Casino licensed?
Yes. Betsson Casino holds 4 licences: Coljuegos (Colombia), Malta Gaming Authority, SIGAP - Betting Management System (Brazil), Swedish Gambling Authority.
When was Betsson Casino founded?
Betsson Casino launched in 2001.
Which currencies does Betsson Casino accept?
Currencies listed for Betsson Casino: Czech Republic korunas, Euros, Polish zlotys, Swedish kronor, US dollars, Chilean pesos, Brazilian reals, Canadian dollars and 2 more. Its site is available in 11 languages: Spanish, English, Icelandic, Swedish and 7 more.
What welcome bonuses does Betsson Casino offer?
5 welcome offers are listed for Betsson Casino. The first on the list is “100% up to 15000 MXN + 200 Free Spins at Betsson Casino”, with a 35× wagering requirement.
Which countries is Betsson Casino available in?
Betsson Casino is listed in 13 markets: Belgium, Brazil, Canada, Chile, Czechia, France, Italy, New Zealand and 5 more.
What do players say about Betsson Casino?
Players have filed 79 complaints and written 454 reviews about Betsson Casino. Players rate Betsson Casino 2.5 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Betsson Casino?
“Withdrawal delay” – 24% of the 72 complaints about Betsson Casino with a labelled problem. Followed by “Withdrawal refused” (18%) and “Bonus winnings confiscated” (8.3%).
Do players report withdrawal problems at Betsson Casino?
Withdrawals are the topic of 35 complaints about Betsson Casino: 44% of the 79 with a topic. The most common withdrawal problem is “Withdrawal delay” (49% of them). Of the withdrawal complaints with a known outcome, 71% were resolved.
Does Betsson Casino resolve player complaints?
61% of the 72 complaints about Betsson Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Betsson Casino is 1,391st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Betsson Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 38% of the rated reviews give four or five stars, and 55% give one or two.
How many complaints has Betsson Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 5 complaints about Betsson Casino. That is 50% fewer than in the 12 months before, when there were 10.
Where do Betsson Casino’s players come from?
The countries named most often in complaints and reviews about Betsson Casino are Sweden (15%), Germany (9.8%) and United Kingdom (9.8%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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