100% up to 500 NZD + up to 250 Free Spins at Boom Casino
- Bonus
- 100%
- Max bonus
- 500 NZD
- Free spins
- 250 Free Spins
- Min deposit
- 20 NZD
- Wagering
- 40xb
- Max bet
- 5 NZD
Wagering applies to the bonus amount.
Casino profile
Boom Casino
Player complaints and reviews about Boom Casino, plus its operator (Hero Partners), licences and welcome offers.
boomcasino.com
Profile
- Website
- boomcasino.com
- Established
- 2020
- Operator
- Hero Partnersaffiliate programme
- Company
- Deep Dive Tech B.V.
- Licences
- Languages
- English
- Currencies
- Euros
- Canadian dollars
- New Zealand dollars
- Bitcoin
- Bitcoin Cash
- Ethereum
- Tether
- Litecoin
- Dogecoin
- Ripple
- USD Coin
- TRON
- Binance Coin
- ADA
About
Boom Casino belongs to the Hero Partners affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is in English. 14 account currencies are listed, including Euros, Canadian dollars, New Zealand dollars, Bitcoin. We list 3 welcome offers.
Boom Casino is listed in 2 markets: New Zealand and Austria.
Licensee
The company that holds the Curaçao licence for Boom Casino, as the licence register names it.
- Legal name
- Deep Dive Tech B.V
- Curaçao licence reference
- OGL/2024/503/0352
- Registration number (Curaçao Chamber of Commerce)
- 154314
- Incorporated
- 2020
Markets
This brand is listed in 2 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €100 at Boom Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 40xb
- Max bet
- €5
Wagering applies to the bonus amount.
100% up to 300 CAD at Boom Casino
- Bonus
- 100%
- Max bonus
- 300 CAD
- Min deposit
- 30 CAD
- Wagering
- 40xb
- Max bet
- 5 CAD
Wagering applies to the bonus amount.
Player Intelligence
168 records
What players report about Boom Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
25
60% resolved, of those with a known outcome
Total reviews
143
Across all review sites
Player rating
2.65 / 5
Trustpilot 1.7 · AskGamblers 3.6
GEO markets
10
Countries stated on 85% of records
Boom Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Boom Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 25 complaints and 143 reviews about Boom Casino on 5 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 12 reviews.
The problem players report most often is “Withdrawal delay”: 25% of the 24 complaints with a labelled problem. Next come “Documents rejected or requested again” (13%) and “Deposit not credited” (8.3%). Complaints about “Withdrawal” make up 32% of those with a topic, against 29% across all brands.
Of the 25 complaints with a known outcome, 60% were resolved, against 59% across all brands. That puts Boom Casino 1,399th of 1,917 casinos with at least 10 such complaints.
Reviewers give Boom Casino 2.22 out of 5 on average over 143 rated reviews, against 3.44 across all brands. 30% of the ratings are four or five stars, and 69% are one or two. The review sites’ own scores average 2.65 out of 5 across 2 sites. By that score, Boom Casino ranks 2,980th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (37 reviews), “Games” (23 reviews) and “Customer support” (20 reviews). The most common criticism concerns “Fairness & RTP” (37 reviews), “Trust & licence” (31 reviews) and “Withdrawals” (30 reviews).
The countries players state most often are Germany (73%), Finland (9.1%) and United States (7.7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Boom Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
9
202020212022202320242025
| Period | Value |
|---|---|
| 2020 | 3 |
| 2021 | 9 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay25%6
- Documents rejected or requested again13%3
- Deposit not credited8.3%2
- Verification delay8.3%2
- Source of funds checks8.3%2
- Self-exclusion8.3%2
- Withdrawal refused8.3%2
- Account closed4.2%1
- Other problems17%4
Block 03
Complaint categories
- Withdrawal32%8
- KYC / verification28%7
- Responsible gambling12%3
- Account8%2
- Bonus8%2
- Deposit8%2
- Other4%1
Block 04
Complaint status
- Resolved60%15
- Unresolved40%10
Block 05
Boom Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Boom Casino | All brands |
|---|---|---|
| Complaints resolved | 60% | 59% |
| Average review rating | 2.22 | 3.44 |
| Complaints per 100 reviews | 17.5 | 26.4 |
| Share of “Withdrawal” complaints | 32% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
96
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 16 |
| 2021 | 96 |
| 2022 | 8 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 3 |
| 2026 | 11 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars27%39
- 4 stars2.8%4
- 3 stars1.4%2
- 2 stars4.2%6
- 1 star64%92
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals27%37
- Games17%23
- Customer support14%20
- Website & app12%16
- KYC / verification6.5%9
- Bonuses5.8%8
Criticised
- Fairness & RTP27%37
- Trust & licence22%31
- Withdrawals22%30
- Customer support17%24
- Bonuses11%15
- KYC / verification11%15
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.91
2.2
2.5
2
2
1
1.64
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2.91 |
| 2021 | 2.2 |
| 2022 | 2.5 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 1 |
| 2026 | 1.64 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany73%104
- Finland9.1%13
- United States7.7%11
- Netherlands3.5%5
- Canada2.8%4
- Austria1.4%2
- United Kingdom1.4%2
- Norway0.7%1
- Sweden0.7%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 11 | – |
| 2025 | 4 | – | 3 | – |
| 2024 | 3 | – | 5 | – |
| 2023 | 3 | – | 4 | – |
| 2022 | 3 | – | 8 | – |
| 2021 | 9 | – | 96 | 2.2 |
| 2020 | 3 | – | 16 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 120 | 1.7 / 5 |
| AskGamblers | 8 | 15 | 3.6 / 5 |
| Casino Guru | 15 | 8 | – |
| CasinoReviews | 1 | – | – |
| latestcasinobonuses.bet | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Boom Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United States · Trustpilot
- Review
1.0 of 5 stars
United States · Trustpilot
- Complaint
Wagering terms
ResolvedFinland · Casino Guru
- Complaint
Withdrawal delay
ResolvedFinland · Casino Guru
- Complaint
Account closed
UnresolvedFinland · Casino Guru
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Boom Casino
Who owns Boom Casino?
Boom Casino is operated by Deep Dive Tech B.V. and runs under the Hero Partners affiliate programme.
Is Boom Casino licensed?
Yes. Boom Casino holds a licence from Curacao Gaming Control Board.
When was Boom Casino founded?
Boom Casino launched in 2020.
Which currencies does Boom Casino accept?
Currencies listed for Boom Casino: Euros, Canadian dollars, New Zealand dollars, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin and 6 more. Its site is available in one language: English.
What welcome bonuses does Boom Casino offer?
3 welcome offers are listed for Boom Casino. The first on the list is “100% up to 500 NZD + up to 250 Free Spins at Boom Casino”, with a 40× wagering requirement.
Which countries is Boom Casino available in?
Boom Casino is listed in 2 markets: Austria, New Zealand.
What do players say about Boom Casino?
Players have filed 25 complaints and written 143 reviews about Boom Casino. Players rate Boom Casino 2.65 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Boom Casino?
“Withdrawal delay” – 25% of the 24 complaints about Boom Casino with a labelled problem. Followed by “Documents rejected or requested again” (13%) and “Deposit not credited” (8.3%).
Do players report withdrawal problems at Boom Casino?
Withdrawals are the topic of 8 complaints about Boom Casino: 32% of the 25 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).
Does Boom Casino resolve player complaints?
60% of the 25 complaints about Boom Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Boom Casino is 1,399th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Boom Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Fairness & RTP”, “Trust & licence” and “Withdrawals”. 30% of the rated reviews give four or five stars, and 69% give one or two.
How many complaints has Boom Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Boom Casino.
Where do Boom Casino’s players come from?
The countries named most often in complaints and reviews about Boom Casino are Germany (73%), Finland (9.1%) and United States (7.7%).
Similar casinos
Casinos that share a market, a licence or an operator with Boom Casino, and ones players rate about the same.
Other casinos in New Zealand
Other casinos licensed by Curacao Gaming Control Board
Other brands of Hero Partners
Rated alike by players
Casinos whose player rating is closest to that of Boom Casino.
