100% up to €600 + 250 Free Spins at Bitdreams Casino
- Bonus
- 100%
- Max bonus
- €600
- Free spins
- 250 Free Spins
- Min deposit
- €20
- Wagering
- 40xb
- Max bet
- €5
Wagering applies to the bonus amount.
Casino profile
Bitdreams Casino
Player complaints and reviews about Bitdreams Casino, plus its operator (Hero Partners), licences and welcome offers.
bitdreams.com
Profile
- Website
- bitdreams.com
- Established
- 2021
- Operator
- Hero Partnersaffiliate programme
- Company
- Moody Moose Limited
- Licences
- Languages
- English
- Currencies
- Euros
- Canadian dollars
- New Zealand dollars
- Bitcoin
- Dogecoin
- Litecoin
- Ripple
- Ethereum
- Tether
About
Bitdreams Casino belongs to the Hero Partners affiliate programme. The site launched in 2021. It holds a licence from Tobique Gaming Commission. The interface is in English. 9 account currencies are listed, including Euros, Canadian dollars, New Zealand dollars, Bitcoin. We list 3 welcome offers.
Bitdreams Casino is listed in 3 markets: Canada, New Zealand and Austria.
Markets
This brand is listed in 3 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 1000 NZD + 250 Free Spins at Bitdreams Casino
- Bonus
- 100%
- Max bonus
- 1000 NZD
- Free spins
- 250 Free Spins
- Min deposit
- 20 NZD
- Wagering
- 40xb
Wagering applies to the bonus amount.
100% up to 300 CAD + 250 Free Spins at Bitdreams Casino
- Bonus
- 100%
- Max bonus
- 300 CAD
- Free spins
- 250 Free Spins
- Min deposit
- 20 CAD
- Wagering
- 40xb
- Max bet
- C$5
Wagering applies to the bonus amount.
Player Intelligence
158 records
What players report about Bitdreams Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
25
84% resolved, of those with a known outcome
Total reviews
133
Across all review sites
Player rating
3.15 / 5
Trustpilot 2.0 · AskGamblers 4.3
GEO markets
17
Countries stated on 80% of records
Bitdreams Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Bitdreams Casino, the way Player Intelligence PRO computes it.
Since 2022, players have posted 25 complaints and 133 reviews about Bitdreams Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 1 review.
The problem players report most often is “Withdrawal delay”: 21% of the 24 complaints with a labelled problem. Next come “Withdrawal refused” (21%) and “Documents rejected or requested again” (13%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.
Of the 25 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts Bitdreams Casino 647th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.
Reviewers give Bitdreams Casino 3.42 out of 5 on average over 133 rated reviews, against 3.44 across all brands. 63% of the ratings are four or five stars, and 34% are one or two. The review sites’ own scores average 3.15 out of 5 across 2 sites. By that score, Bitdreams Casino ranks 2,245th of 4,286 rated casinos. Reviewers most often praise “Games” (53 reviews), “Customer support” (50 reviews) and “Withdrawals” (40 reviews). The most common criticism concerns “Withdrawals” (30 reviews), “Customer support” (19 reviews) and “KYC / verification” (17 reviews).
The countries players state most often are Germany (39%), Canada (17%) and Austria (12%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Bitdreams Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Payments and the game variety receive the most positive attention from reviewers, with fast payouts frequently mentioned. Customer support and the KYC process, however, generate more negative feedback than positive.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
12
2022202320242025
| Period | Value |
|---|---|
| 2022 | 12 |
| 2023 | 9 |
| 2024 | 1 |
| 2025 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay21%5
- Withdrawal refused21%5
- Documents rejected or requested again13%3
- Account blocked8.3%2
- Verification delay8.3%2
- Bonus winnings confiscated4.2%1
- Deposit not credited4.2%1
- Source of funds checks4.2%1
- Other problems17%4
Block 03
Complaint categories
- Withdrawal48%12
- KYC / verification24%6
- Account8%2
- Payments & refunds8%2
- Bonus4%1
- Deposit4%1
- Technical4%1
Block 04
Complaint status
- Resolved84%21
- Unresolved16%4
Block 05
Bitdreams Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Bitdreams Casino | All brands |
|---|---|---|
| Complaints resolved | 84% | 59% |
| Average review rating | 3.42 | 3.44 |
| Complaints per 100 reviews | 18.8 | 26.4 |
| Share of “Withdrawal” complaints | 48% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
83
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 83 |
| 2023 | 37 |
| 2024 | 6 |
| 2025 | 6 |
| 2026 | 1 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars47%63
- 4 stars16%21
- 3 stars3%4
- 2 stars2.3%3
- 1 star32%42
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games42%53
- Customer support40%50
- Withdrawals32%40
- Bonuses22%27
- Website & app22%27
- Deposits & payment methods20%25
Criticised
- Withdrawals24%30
- Customer support15%19
- KYC / verification14%17
- Bonuses9.6%12
- Trust & licence9.6%12
- Website & app7.2%9
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.57
3.34
2.83
2.83
1
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 3.57 |
| 2023 | 3.34 |
| 2024 | 2.83 |
| 2025 | 2.83 |
| 2026 | 1 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany39%50
- Canada17%21
- Austria12%15
- Australia9.4%12
- South Africa6.3%8
- Ireland3.9%5
- New Zealand3.1%4
- Norway1.6%2
- Sweden1.6%2
- Switzerland0.8%1
- Other countries5.5%7
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 1 | – |
| 2025 | 3 | – | 6 | – |
| 2024 | 1 | – | 6 | – |
| 2023 | 9 | – | 37 | 3.34 |
| 2022 | 12 | 83% | 83 | 3.57 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 80 | 2.0 / 5 |
| Casino Guru | 20 | 27 | – |
| AskGamblers | 2 | 26 | 4.3 / 5 |
| CasinoReviews | 3 | – | – |
Block 13
Latest complaints and reviews
The newest records about Bitdreams Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Sweden · Trustpilot
- Complaint
Missing funds
ResolvedCanada · Casino Guru
- Complaint
Source of funds checks
ResolvedIreland · Casino Guru
- Review
1.0 of 5 stars
Germany · Trustpilot
- Complaint
Withdrawal refused
Resolved
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Bitdreams Casino
Who owns Bitdreams Casino?
Bitdreams Casino is operated by Moody Moose Limited and runs under the Hero Partners affiliate programme.
Is Bitdreams Casino licensed?
Yes. Bitdreams Casino holds a licence from Tobique Gaming Commission.
When was Bitdreams Casino founded?
Bitdreams Casino launched in 2021.
Which currencies does Bitdreams Casino accept?
Currencies listed for Bitdreams Casino: Euros, Canadian dollars, New Zealand dollars, Bitcoin, Dogecoin, Litecoin, Ripple, Ethereum and 1 more. Its site is available in one language: English.
What welcome bonuses does Bitdreams Casino offer?
3 welcome offers are listed for Bitdreams Casino. The first on the list is “100% up to €600 + 250 Free Spins at Bitdreams Casino”, with a 40× wagering requirement.
Which countries is Bitdreams Casino available in?
Bitdreams Casino is listed in 3 markets: Austria, Canada, New Zealand.
What do players say about Bitdreams Casino?
Players have filed 25 complaints and written 133 reviews about Bitdreams Casino. Players rate Bitdreams Casino 3.15 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Bitdreams Casino?
“Withdrawal delay” – 21% of the 24 complaints about Bitdreams Casino with a labelled problem. Followed by “Withdrawal refused” (21%) and “Documents rejected or requested again” (13%).
Do players report withdrawal problems at Bitdreams Casino?
Withdrawals are the topic of 12 complaints about Bitdreams Casino: 48% of the 25 with a topic. The most common withdrawal problem is “Withdrawal delay” (42% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.
Does Bitdreams Casino resolve player complaints?
84% of the 25 complaints about Bitdreams Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bitdreams Casino is 647th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Bitdreams Casino?
Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 63% of the rated reviews give four or five stars, and 34% give one or two.
How many complaints has Bitdreams Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed no complaints about Bitdreams Casino.
Where do Bitdreams Casino’s players come from?
The countries named most often in complaints and reviews about Bitdreams Casino are Germany (39%), Canada (17%) and Austria (12%).
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Casinos whose player rating is closest to that of Bitdreams Casino.
