200% up to €300 + 250 Free Spins at Casino Sky
- Bonus
- 200%
- Max bonus
- €300
- Free spins
- 250 Free Spins
- Min deposit
- €20
- Wagering
- 40xb
- Max bet
- €5
Wagering applies to the bonus amount.
Casino profile
Casino Sky
Player complaints and reviews about Casino Sky, plus its operator (Hero Partners), licences and welcome offers.
casinosky.com
Profile
- Website
- casinosky.com
- Established
- 2022
- Operator
- Hero Partnersaffiliate programme
- Company
- Moody Moose Limited
- Licences
- Languages
- English
- Currencies
- Euros
- Binance Coin
- Bitcoin
- Litecoin
- USD Coin
- Ripple
- Ethereum
- Tether
- ADA
- Dogecoin
About
Casino Sky belongs to the Hero Partners affiliate programme. The site launched in 2022. It holds a licence from Tobique Gaming Commission. The interface is in English. 10 account currencies are listed, including Euros, Binance Coin, Bitcoin, Litecoin. We list one welcome offer.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
321 records
What players report about Casino Sky on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
13
58% resolved, of those with a known outcome
Total reviews
308
Across all review sites
Player rating
3.25 / 5
Trustpilot 1.8 · casino.ru 4.7
GEO markets
14
Countries stated on 98% of records
Casino Sky complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casino Sky, the way Player Intelligence PRO computes it.
Since 2014, players have posted 13 complaints and 308 reviews about Casino Sky on 6 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 21 reviews. Reviews are down 46% on the 12 months before (39). The average review rating fell from 2.74 to 1.43 out of 5 year on year.
The problem players report most often is “Account blocked”: 25% of the 12 complaints with a labelled problem. Next come “Account closed” (17%) and “Withdrawal delay” (17%). Complaints about “Account” make up 46% of those with a topic, against 15% across all brands.
Of the 12 complaints with a known outcome, 58% were resolved, against 59% across all brands. That puts Casino Sky 1,439th of 1,916 casinos with at least 10 such complaints.
Reviewers give Casino Sky 1.77 out of 5 on average over 307 rated reviews, against 3.44 across all brands. 18% of the ratings are four or five stars, and 80% are one or two. The review sites’ own scores average 3.25 out of 5 across 2 sites. By that score, Casino Sky ranks 1,989th of 4,287 rated casinos. Reviewers most often praise “Customer support” (27 reviews), “Withdrawals” (19 reviews) and “Bonuses” (15 reviews). The most common criticism concerns “Fairness & RTP” (155 reviews), “Customer support” (57 reviews) and “Bonuses” (44 reviews).
The countries players state most often are United Kingdom (84%), Netherlands (8%) and Sweden (1.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Casino Sky: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 1 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked25%3
- Account closed17%2
- Withdrawal delay17%2
- Registration8.3%1
- Bonus not credited8.3%1
- Deposit refund8.3%1
- Self-exclusion8.3%1
- Site or app problems8.3%1
Block 03
Complaint categories
- Account46%6
- Withdrawal15%2
- Bonus7.7%1
- Deposit7.7%1
- Other7.7%1
- Responsible gambling7.7%1
- Technical7.7%1
Block 04
Complaint status
- Resolved54%7
- Unresolved38%5
- Status we do not recognise yet7.7%1
Block 05
Casino Sky against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Sky | All brands |
|---|---|---|
| Complaints resolved | 58% | 59% |
| Average review rating | 1.77 | 3.44 |
| Complaints per 100 reviews | 4.2 | 26.4 |
| Share of “Account” complaints | 46% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
49
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 13 |
| 2019 | 20 |
| 2020 | 49 |
| 2021 | 48 |
| 2022 | 39 |
| 2023 | 34 |
| 2024 | 48 |
| 2025 | 31 |
| 2026 | 18 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars16%48
- 4 stars2.3%7
- 3 stars1.6%5
- 2 stars4.2%13
- 1 star76%234
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support9.1%27
- Withdrawals6.4%19
- Bonuses5.1%15
- Games3.4%10
- Fairness & RTP2.4%7
- Website & app2.4%7
Criticised
- Fairness & RTP52%155
- Customer support19%57
- Bonuses15%44
- Trust & licence14%40
- Withdrawals11%32
- Account10%30
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.25
4
1.85
1.8
1.52
1.31
1.31
1.56
2.5
2.29
1.5
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 2.25 |
| 2017 | 4 |
| 2018 | 1.85 |
| 2019 | 1.8 |
| 2020 | 1.52 |
| 2021 | 1.31 |
| 2022 | 1.31 |
| 2023 | 1.56 |
| 2024 | 2.5 |
| 2025 | 2.29 |
| 2026 | 1.5 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom84%264
- Netherlands8%25
- Sweden1.9%6
- Ireland1.6%5
- Australia1.3%4
- Japan1%3
- Germany0.3%1
- Spain0.3%1
- France0.3%1
- Lebanon0.3%1
- Other countries1%3
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 18 | – |
| 2025 | 1 | – | 31 | 2.29 |
| 2024 | 6 | – | 48 | 2.5 |
| 2023 | 3 | – | 34 | 1.56 |
| 2022 | 0 | – | 39 | 1.31 |
| 2021 | 1 | – | 48 | 1.31 |
| 2020 | 1 | – | 49 | 1.52 |
| 2019 | 0 | – | 20 | 1.8 |
| 2018 | 0 | – | 13 | – |
| 2017 | 0 | – | 4 | – |
| 2016 | 0 | – | 4 | – |
| 2014 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 298 | 1.8 / 5 |
| Casino Guru | 9 | 7 | – |
| casino.ru | – | 3 | 4.7 / 5 |
| AskGamblers | 2 | – | – |
| Casinomeister | 1 | – | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Casino Sky as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Netherlands · Trustpilot
- Review
1.0 of 5 stars
Portugal · Trustpilot
- Complaint
Account blocked
ResolvedNetherlands · Casino Guru
- Complaint
Self-exclusion
Unresolved - Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, casino.ru.
Questions about Casino Sky
Who owns Casino Sky?
Casino Sky is operated by Moody Moose Limited and runs under the Hero Partners affiliate programme.
Is Casino Sky licensed?
Yes. Casino Sky holds a licence from Tobique Gaming Commission.
When was Casino Sky founded?
Casino Sky launched in 2022.
Which currencies does Casino Sky accept?
Currencies listed for Casino Sky: Euros, Binance Coin, Bitcoin, Litecoin, USD Coin, Ripple, Ethereum, Tether and 2 more. Its site is available in one language: English.
What welcome bonuses does Casino Sky offer?
One welcome offer is listed for Casino Sky. The first on the list is “200% up to €300 + 250 Free Spins at Casino Sky”, with a 40× wagering requirement.
What do players say about Casino Sky?
Players have filed 13 complaints and written 308 reviews about Casino Sky. Players rate Casino Sky 3.25 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Casino Sky?
“Account blocked” – 25% of the 12 complaints about Casino Sky with a labelled problem. Followed by “Account closed” (17%) and “Withdrawal delay” (17%).
Do players report withdrawal problems at Casino Sky?
Withdrawals are the topic of 2 complaints about Casino Sky: 15% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).
Does Casino Sky resolve player complaints?
58% of the 12 complaints about Casino Sky with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casino Sky is 1,439th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Casino Sky?
Praised most: “Customer support”, “Withdrawals” and “Bonuses”. Criticised most: “Fairness & RTP”, “Customer support” and “Bonuses”. 18% of the rated reviews give four or five stars, and 80% give one or two.
Where do Casino Sky’s players come from?
The countries named most often in complaints and reviews about Casino Sky are United Kingdom (84%), Netherlands (8%) and Sweden (1.9%).
Similar casinos
Casinos that share a market, a licence or an operator with Casino Sky, and ones players rate about the same.
Other casinos licensed by Tobique Gaming Commission
Other brands of Hero Partners
Rated alike by players
Casinos whose player rating is closest to that of Casino Sky.
