200% up to €600 and 250 extra spins
- Bonus
- 200%
- Max bonus
- €600
- Free spins
- 250
- Min deposit
- €20
- Wagering
- 40x bonus
- Max bet
- €5
Wagering applies to the bonus amount.
Casino profile
Play Boom Casino
Player complaints and reviews about Play Boom Casino, plus its operator (Hero Partners), licences and welcome offers.
playboom.com
Profile
- Website
- playboom.com
- Established
- 2022
- Operator
- Hero Partnersaffiliate programme
- Company
- Deep Dive Tech B.V.
- Licences
- Languages
- English
- Currencies
- Euros
- US dollars
- Bitcoin
- Litecoin
- Ethereum
- Canadian dollars
- Ripple
- Tether
About
Play Boom Casino belongs to the Hero Partners affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is in English. 8 account currencies are listed, including Euros, US dollars, Bitcoin, Litecoin. We list 4 welcome offers.
Play Boom Casino is listed in one market, Canada.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €100 + 250 Free Spins at Play Boom Casino
- Bonus
- 100%
- Max bonus
- €100
- Free spins
- 250 Free Spins
- Min deposit
- €20
- Wagering
- 40xb
- Max bet
- €5
Wagering applies to the bonus amount.
100% up to 100 NZD + 250 Free Spins at Play Boom Casino
- Bonus
- 100%
- Max bonus
- 100 NZD
- Free spins
- 250 Free Spins
- Min deposit
- 20 NZD
- Wagering
- 40xb
Wagering applies to the bonus amount.
100% up to 300 CAD + 250 Free Spins at Play Boom Casino
- Bonus
- 100%
- Max bonus
- 300 CAD
- Free spins
- 250 Free Spins
- Min deposit
- 20 CAD
- Wagering
- 40xb
- Max bet
- €5
Wagering applies to the bonus amount.
Player Intelligence
57 records
What players report about Play Boom Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
22
68% resolved, of those with a known outcome
Total reviews
35
Across all review sites
Player rating
4.2 / 5
Trustpilot 3.4 · AskGamblers 5.0
GEO markets
7
Countries stated on 93% of records
Play Boom Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Play Boom Casino, the way Player Intelligence PRO computes it.
Since 2021, players have posted 22 complaints and 35 reviews about Play Boom Casino on 3 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 2 reviews.
The problem players report most often is “Withdrawal delay”: 33% of the 21 complaints with a labelled problem. Next come “Deposit not credited” (14%) and “Deposit refund” (9.5%). Complaints about “Withdrawal” make up 41% of those with a topic, against 29% across all brands.
Of the 22 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Play Boom Casino 1,232nd of 1,917 casinos with at least 10 such complaints.
Reviewers give Play Boom Casino 3.26 out of 5 on average over 35 rated reviews, against 3.44 across all brands. 54% of the ratings are four or five stars, and 43% are one or two. The review sites’ own scores average 4.2 out of 5 across 2 sites. By that score, Play Boom Casino ranks 538th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (16 reviews), “Games” (9 reviews) and “Customer support” (6 reviews). The most common criticism concerns “Account” (7 reviews), “Trust & licence” (7 reviews) and “Fairness & RTP” (6 reviews).
The countries players state most often are Germany (45%), Netherlands (45%) and Canada (1.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Play Boom Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
10
2022202320242025
| Period | Value |
|---|---|
| 2022 | 4 |
| 2023 | 10 |
| 2024 | 3 |
| 2025 | 5 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay33%7
- Deposit not credited14%3
- Deposit refund9.5%2
- Self-exclusion9.5%2
- Account blocked4.8%1
- Account not closed on request4.8%1
- Verification delay4.8%1
- Documents rejected or requested again4.8%1
- Other problems14%3
Block 03
Complaint categories
- Withdrawal41%9
- Deposit23%5
- Responsible gambling14%3
- Account9.1%2
- KYC / verification9.1%2
- Technical4.5%1
Block 04
Complaint status
- Resolved68%15
- Unresolved32%7
Block 05
Play Boom Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Play Boom Casino | All brands |
|---|---|---|
| Complaints resolved | 68% | 59% |
| Average review rating | 3.26 | 3.44 |
| Complaints per 100 reviews | 62.9 | 26.4 |
| Share of “Withdrawal” complaints | 41% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
16
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 1 |
| 2022 | 7 |
| 2023 | 16 |
| 2024 | 4 |
| 2025 | 5 |
| 2026 | 2 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars54%19
- 3 stars2.9%1
- 2 stars2.9%1
- 1 star40%14
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals48%16
- Games27%9
- Customer support18%6
- Bonuses12%4
- Fairness & RTP12%4
- KYC / verification9.1%3
Criticised
- Account21%7
- Trust & licence21%7
- Fairness & RTP18%6
- Bonuses15%5
- Customer support15%5
- Games12%4
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
2.71
3.13
4.25
3.4
3
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 5 |
| 2022 | 2.71 |
| 2023 | 3.13 |
| 2024 | 4.25 |
| 2025 | 3.4 |
| 2026 | 3 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany45%24
- Netherlands45%24
- Canada1.9%1
- Switzerland1.9%1
- Egypt1.9%1
- Ireland1.9%1
- Russia1.9%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 2 | – |
| 2025 | 5 | – | 5 | – |
| 2024 | 3 | – | 4 | – |
| 2023 | 10 | 90% | 16 | – |
| 2022 | 4 | – | 7 | – |
| 2021 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 19 | 8 | – |
| Trustpilot | – | 26 | 3.4 / 5 |
| AskGamblers | 3 | 1 | 5.0 / 5 |
Block 13
Latest complaints and reviews
The newest records about Play Boom Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Netherlands · Trustpilot
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Deposit refund
ResolvedGermany · Casino Guru
- Complaint
Account blocked
UnresolvedGermany · Casino Guru
- Complaint
Withdrawal delay
UnresolvedGermany · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Play Boom Casino
Who owns Play Boom Casino?
Play Boom Casino is operated by Deep Dive Tech B.V. and runs under the Hero Partners affiliate programme.
Is Play Boom Casino licensed?
Yes. Play Boom Casino holds a licence from Curacao Gaming Control Board.
When was Play Boom Casino founded?
Play Boom Casino launched in 2022.
Which currencies does Play Boom Casino accept?
Currencies listed for Play Boom Casino: Euros, US dollars, Bitcoin, Litecoin, Ethereum, Canadian dollars, Ripple, Tether. Its site is available in one language: English.
What welcome bonuses does Play Boom Casino offer?
4 welcome offers are listed for Play Boom Casino. The first on the list is “200% up to €600 and 250 extra spins”, with a 40× wagering requirement.
Which countries is Play Boom Casino available in?
Play Boom Casino is listed in 1 market: Canada.
What do players say about Play Boom Casino?
Players have filed 22 complaints and written 35 reviews about Play Boom Casino. Players rate Play Boom Casino 4.2 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Play Boom Casino?
“Withdrawal delay” – 33% of the 21 complaints about Play Boom Casino with a labelled problem. Followed by “Deposit not credited” (14%) and “Deposit refund” (9.5%).
Do players report withdrawal problems at Play Boom Casino?
Withdrawals are the topic of 9 complaints about Play Boom Casino: 41% of the 22 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them).
Does Play Boom Casino resolve player complaints?
68% of the 22 complaints about Play Boom Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Play Boom Casino is 1,232nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Play Boom Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Account”, “Trust & licence” and “Fairness & RTP”. 54% of the rated reviews give four or five stars, and 43% give one or two.
How many complaints has Play Boom Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed no complaints about Play Boom Casino.
Where do Play Boom Casino’s players come from?
The countries named most often in complaints and reviews about Play Boom Casino are Germany (45%), Netherlands (45%) and Canada (1.9%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Play Boom Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of Play Boom Casino.
