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Casino profile

Betway Casino

Player complaints and reviews about Betway Casino, plus its operator (Super Partners), licences and welcome offers.

betway.com
betway.com
Capture of the Betway Casino website

Profile

Website
betway.com
Established
2005
Operator
Super Partnersaffiliate programme
Company
Betway Limited Casinos
Licences
Languages
  • English
  • German
  • Norwegian
  • French
  • Spanish
  • Italian
  • Portuguese
  • Japanese
Currencies
  • Canadian dollars
  • Euros
  • New Zealand dollars
  • Norwegian kroner
  • British pounds sterling
  • US dollars
  • Brazilian reals
  • Indian rupees
  • Swiss francs
  • South African Rand
  • Ghanaian cedis

About

Betway Casino belongs to the Super Partners affiliate programme. The site launched in 2005. It holds licences from Gaming Commission of Ghana, Malta Gaming Authority, UK Gambling Commission, Western Cape Gambling and Racing Board. The interface is available in 8 languages, including English, German, Norwegian, French. 11 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner. We list 14 welcome offers.

Betway Casino is listed in 17 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

11,152 records

What players report about Betway Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

486

79% resolved, of those with a known outcome

Total reviews

10,666

Across all review sites

Player rating

3.26 / 5

Trustpilot 1.2 · AskGamblers 2.25 · casino.ru 4.7 · Tribuna 4.9

GEO markets

129

Countries stated on 98% of records

Betway Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Betway Casino, the way Player Intelligence PRO computes it.

Since 2008, players have posted 486 complaints and 10,666 reviews about Betway Casino on 10 sites. In the 12 months to November 4, 2026, they filed 18 complaints and posted 1,114 reviews. Reviews are up 33% on the 12 months before (836). The average review rating fell from 1.3 to 1.25 out of 5 year on year.

The problem players report most often is “Deposit not credited”: 38% of the 454 complaints with a labelled problem. Next come “Withdrawal delay” (30%) and “Account blocked” (5.7%). Complaints about “Withdrawal” make up 37% of those with a topic, against 29% across all brands.

Of the 311 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts Betway Casino 869th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 81%.

Reviewers give Betway Casino 2.73 out of 5 on average over 10,656 rated reviews, against 3.44 across all brands. 43% of the ratings are four or five stars, and 52% are one or two. The review sites’ own scores average 3.26 out of 5 across 4 sites. By that score, Betway Casino ranks 1,980th of 4,286 rated casinos. Reviewers most often praise “Website & app” (1,946 reviews), “Bonuses” (1,742 reviews) and “Customer support” (1,483 reviews). The most common criticism concerns “Customer support” (3,410 reviews), “Withdrawals” (3,077 reviews) and “Account” (1,300 reviews).

The countries players state most often are United Kingdom (54%), Canada (9.2%) and India (7.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Betway Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the lack of betting options for certain scores, leading to frustration when their bets were not honored. Additionally, they expressed dissatisfaction with customer service, particularly in handling disputes over betting slips.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2008201020122014201620182020202220242026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Deposit not credited38%172
  • Withdrawal delay30%136
  • Account blocked5.7%26
  • Withdrawal refused4.2%19
  • Bonus not credited3.3%15
  • Account closed3.1%14
  • Documents rejected or requested again1.8%8
  • Verification delay1.5%7
  • Other problems13%57
Share of the 454 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal37%180
  • Deposit37%178
  • Account8.4%41
  • Bonus4.5%22
  • KYC / verification4.5%22
  • Payments & refunds3.5%17
  • Other2.1%10
  • Technical2.1%10
  • Responsible gambling1.2%6
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved51%246
  • Open35%171
  • Unresolved13%65
  • Status we do not recognise yet0.6%3
  • No status published0.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Betway Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Betway Casino against the market
MeasureBetway CasinoAll brands
Complaints resolved79%59%
Average review rating2.733.44
Complaints per 100 reviews4.626.4
Share of “Withdrawal” complaints37%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars29%3,142
  • 4 stars14%1,449
  • 3 stars4.8%514
  • 2 stars4.4%474
  • 1 star48%5,077
Share of 10,656 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app19%1,946
  • Bonuses17%1,742
  • Customer support15%1,483
  • Sportsbook12%1,195
  • Withdrawals12%1,170
  • Games5.5%559
Share of the 10,146 reviews that name at least one aspect.reviews

Criticised

  • Customer support34%3,410
  • Withdrawals30%3,077
  • Account13%1,300
  • Bonuses11%1,138
  • KYC / verification9.7%982
  • Trust & licence8.9%907
Share of the 10,146 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom54%5,919
  • Canada9.2%1,001
  • India7.7%841
  • Germany5%544
  • Spain3.3%360
  • South Africa2.6%279
  • Ireland2.5%268
  • Denmark1.4%150
  • Belgium1.3%137
  • Austria1.2%133
  • Other countries11%1,250
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261553%9861.24
20251338%8191.29
20245269%1,2861.38
202314682%9721.47
202212289%6261.68
20215892%6681.76
20202190%4371.96
20191883%2,6284.25
20187–1,0774.05
201710–7254.35
20166–3024.4
20154–1143.83
20145–15–
20133–9–
20120–2–
20111–0–
20093–0–
20081–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–10,5641.2 / 5
AskGamblers173672.25 / 5
Consumer Complaints187––
Casino Guru8513–
CasinoReviews28––
Tribuna–154.9 / 5
Casinomeister12––
latestcasinobonuses.bet–5–
casino.ru–24.7 / 5
LCB1––

Block 13

Latest complaints and reviews

The newest records about Betway Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal

    Unresolved

    AskGamblers

83 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about Betway Casino

Who owns Betway Casino?

Betway Casino is operated by Betway Limited Casinos and runs under the Super Partners affiliate programme.

When was Betway Casino founded?

Betway Casino launched in 2005.

Which currencies does Betway Casino accept?

Currencies listed for Betway Casino: Canadian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, US dollars, Brazilian reals, Indian rupees and 3 more. Its site is available in 8 languages: English, German, Norwegian, French and 4 more.

What welcome bonuses does Betway Casino offer?

14 welcome offers are listed for Betway Casino. The first on the list is “100% up to $150,000 CLP and 50 extra spins”, with a 30× wagering requirement.

Which countries is Betway Casino available in?

Betway Casino is listed in 17 markets: Austria, Belgium, Brazil, Canada, France, Germany, Ghana, India and 9 more.

What do players say about Betway Casino?

Players have filed 486 complaints and written 10,666 reviews about Betway Casino. Players rate Betway Casino 3.26 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Betway Casino?

“Deposit not credited” – 38% of the 454 complaints about Betway Casino with a labelled problem. Followed by “Withdrawal delay” (30%) and “Account blocked” (5.7%).

Do players report withdrawal problems at Betway Casino?

Withdrawals are the topic of 180 complaints about Betway Casino: 37% of the 486 with a topic. The most common withdrawal problem is “Withdrawal delay” (76% of them). Of the withdrawal complaints with a known outcome, 81% were resolved.

Does Betway Casino resolve player complaints?

79% of the 311 complaints about Betway Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Betway Casino is 869th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Betway Casino?

Praised most: “Website & app”, “Bonuses” and “Customer support”. Criticised most: “Customer support”, “Withdrawals” and “Account”. 43% of the rated reviews give four or five stars, and 52% give one or two.

How many complaints has Betway Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 18 complaints about Betway Casino.

Where do Betway Casino’s players come from?

The countries named most often in complaints and reviews about Betway Casino are United Kingdom (54%), Canada (9.2%) and India (7.7%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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