Exclusive
50 FREE SPINS on Book of Dead
- Free spins
- 50
- Wagering
- 35x
- Max bet
- C$5
Casino profile
Slot Planet Casino
Player complaints and reviews about Slot Planet Casino, plus its operator (Net Gaming Solutions), licences and welcome offers.
slotplanet.com
Profile
- Website
- slotplanet.com
- Established
- 2005
- Operator
- Net Gaming Solutionsaffiliate programme
- Company
- White Hat Gaming Limited
- Languages
- English
- Finnish
- Norwegian
- Portuguese
- Spanish
- Hindi
- Currencies
- Australian dollars
- Canadian dollars
- Euros
- British pounds sterling
- Norwegian kroner
- South African Rand
- Chilean pesos
- Argentine pesos
- Peruvian nuevos soles
- Brazilian reals
About
Slot Planet Casino belongs to the Net Gaming Solutions affiliate programme. The site launched in 2005. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, Norwegian, Portuguese. 10 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling. We list 6 welcome offers.
Slot Planet Casino is listed in 13 markets, among them Canada, Australia, Spain and United Kingdom. In Chile, Slot Planet Casino accepts 35 payment methods, among them England, Finland, Norway and Canada.
Markets
This brand is listed in 13 markets. Pick one to see what it offers there.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
10 FREE SPINS on Book of Dead
- Free spins
- 10
- Wagering
- 10x
- Max bet
- £5
100% up to €222 + 22 Free Spins at Slot Planet Casino
- Bonus
- 100%
- Max bonus
- €222
- Free spins
- 22
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €222 + 22 Bonus Spins at Slot Planet Casino
- Bonus
- 100%
- Max bonus
- €222
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
70 Free Spins at Slot Planet Casino
- Free spins
- 70
- Min deposit
- £15
- Max bet
- £5
22 Free Spins at Slot Planet Casino
- Free spins
- 22
- Min deposit
- No deposit required
- Wagering
- 35x
Payment methods
35 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| England | – | Other | – | – | – |
| Finland | – | Other | – | – | – |
| Norway | – | Other | – | – | – |
| Canada | – | Other | – | – | – |
| New Zeeland | – | Other | – | – | – |
| Brazil | – | Other | – | – | – |
| Spain | – | Other | – | – | – |
| Mga | – | Other | – | – | – |
| Gambling Therapy | – | Other | – | – | – |
| Visa | – | Card | – | – | – |
| Mastercard | – | Card | – | – | – |
| Jeton | – | E-wallet | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Bank Transfer | – | Bank transfer | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Banco Bci | – | Other | – | – | – |
| Santander | – | Other | – | – | – |
| Webpay Plus | – | Other | – | – | – |
| Sencillito | – | Other | – | – | – |
| Itau | – | Other | – | – | – |
| Caja Vecina | – | Other | – | – | – |
| Banco Estado | – | Other | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Caja Ica | – | Other | – | – | – |
| Bbva Continental | – | Other | – | – | – |
| ezeeWallet | – | E-wallet | – | – | – |
| Western Union | – | Other | – | – | – |
| Scotiabank | – | Other | – | – | – |
| Pago Efectivo | – | Other | – | – | – |
| Kasnet | – | Other | – | – | – |
| Interbank | – | Other | – | – | – |
| CashtoCode | – | Voucher | – | – | – |
| Bcp | – | Other | – | – | – |
| AstroPay | – | E-wallet | – | – | – |
| Betblocker | – | Other | – | – | – |
Currency not stated on the page
England
Other
–
Finland
Other
–
Norway
Other
–
Canada
Other
–
New Zeeland
Other
–
Brazil
Other
–
Spain
Other
–
Mga
Other
–
Gambling Therapy
Other
–
Visa
Card
–
Mastercard
Card
–
Jeton
E-wallet
–
Paysafecard
Voucher
–
Bank Transfer
Bank transfer
–
Skrill
E-wallet
–
Banco Bci
Other
–
Santander
Other
–
Webpay Plus
Other
–
Sencillito
Other
–
Itau
Other
–
Caja Vecina
Other
–
Banco Estado
Other
–
Neteller
E-wallet
–
Caja Ica
Other
–
Bbva Continental
Other
–
ezeeWallet
E-wallet
–
Western Union
Other
–
Scotiabank
Other
–
Pago Efectivo
Other
–
Kasnet
Other
–
Interbank
Other
–
CashtoCode
Voucher
–
Bcp
Other
–
AstroPay
E-wallet
–
Betblocker
Other
–
Cashier read on August 12, 2026
Player Intelligence
102 records
What players report about Slot Planet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
36
86% resolved, of those with a known outcome
Total reviews
66
Across all review sites
Player rating
2.33 / 5
Trustpilot 1.8 · AskGamblers 2.85
GEO markets
15
Countries stated on 57% of records
Slot Planet Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Slot Planet Casino, the way Player Intelligence PRO computes it.
Since 2014, players have posted 36 complaints and 66 reviews about Slot Planet Casino on 4 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 7 reviews.
The problem players report most often is “Withdrawal delay”: 39% of the 31 complaints with a labelled problem. Next come “Bonus winnings confiscated” (13%) and “Withdrawal refused” (13%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 36 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts Slot Planet Casino 563rd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.
Reviewers give Slot Planet Casino 2.17 out of 5 on average over 65 rated reviews, against 3.44 across all brands. 31% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 2.33 out of 5 across 2 sites. By that score, Slot Planet Casino ranks 3,370th of 4,287 rated casinos. Reviewers most often praise “Games” (19 reviews), “Withdrawals” (11 reviews) and “Customer support” (9 reviews). The most common criticism concerns “Bonuses” (20 reviews), “Withdrawals” (17 reviews) and “Fairness & RTP” (12 reviews).
The countries players state most often are United Kingdom (52%), Canada (12%) and Finland (10%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Slot Planet Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 2 |
| 2021 | 6 |
| 2022 | 4 |
| 2023 | 6 |
| 2024 | 1 |
| 2025 | 1 |
| 2026 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay39%12
- Bonus winnings confiscated13%4
- Withdrawal refused13%4
- Account blocked6.5%2
- Deposit not credited6.5%2
- Documents rejected or requested again6.5%2
- Winnings voided6.5%2
- Bonus not credited3.2%1
- Other problems6.5%2
Block 03
Complaint categories
- Withdrawal53%19
- Bonus14%5
- KYC / verification8.3%3
- Payments & refunds8.3%3
- Account5.6%2
- Deposit5.6%2
- Other5.6%2
Block 04
Complaint status
- Resolved86%31
- Unresolved14%5
Block 05
Slot Planet Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Slot Planet Casino | All brands |
|---|---|---|
| Complaints resolved | 86% | 59% |
| Average review rating | 2.17 | 3.44 |
| Complaints per 100 reviews | 54.5 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
12
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 8 |
| 2018 | 4 |
| 2019 | 1 |
| 2020 | 5 |
| 2021 | 6 |
| 2022 | 12 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 9 |
| 2026 | 6 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars11%7
- 4 stars20%13
- 3 stars9.2%6
- 2 stars3.1%2
- 1 star57%37
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games31%19
- Withdrawals18%11
- Customer support15%9
- Bonuses13%8
- Website & app13%8
- Deposits & payment methods4.8%3
Criticised
- Bonuses32%20
- Withdrawals27%17
- Fairness & RTP19%12
- Customer support19%12
- KYC / verification16%10
- Trust & licence11%7
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.5
3.75
2.19
1.75
5
2.6
1.5
1.92
1.5
3
1.78
2.33
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 3.5 |
| 2016 | 3.75 |
| 2017 | 2.19 |
| 2018 | 1.75 |
| 2019 | 5 |
| 2020 | 2.6 |
| 2021 | 1.5 |
| 2022 | 1.92 |
| 2023 | 1.5 |
| 2024 | 3 |
| 2025 | 1.78 |
| 2026 | 2.33 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom52%30
- Canada12%7
- Finland10%6
- Brazil3.4%2
- India3.4%2
- Norway3.4%2
- Austria1.7%1
- Costa Rica1.7%1
- Czechia1.7%1
- Germany1.7%1
- Other countries8.6%5
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 2 | – | 6 | – |
| 2025 | 1 | – | 9 | – |
| 2024 | 1 | – | 2 | – |
| 2023 | 6 | – | 6 | – |
| 2022 | 4 | – | 12 | – |
| 2021 | 6 | – | 6 | – |
| 2020 | 2 | – | 5 | – |
| 2019 | 3 | – | 1 | – |
| 2018 | 5 | – | 4 | – |
| 2017 | 3 | – | 8 | – |
| 2016 | 3 | – | 2 | – |
| 2015 | 0 | – | 4 | – |
| 2014 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 15 | 24 | 2.85 / 5 |
| Trustpilot | – | 35 | 1.8 / 5 |
| Casino Guru | 12 | 7 | – |
| CasinoReviews | 9 | – | – |
Block 13
Latest complaints and reviews
The newest records about Slot Planet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
4.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
- Complaint
Other
Resolved - Complaint
Deposit not credited
ResolvedIndia · Casino Guru
2 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Slot Planet Casino
Who owns Slot Planet Casino?
Slot Planet Casino is operated by White Hat Gaming Limited and runs under the Net Gaming Solutions affiliate programme.
Is Slot Planet Casino licensed?
Yes. Slot Planet Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was Slot Planet Casino founded?
Slot Planet Casino launched in 2005.
Which currencies does Slot Planet Casino accept?
Currencies listed for Slot Planet Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, South African Rand, Chilean pesos, Argentine pesos and 2 more. Its site is available in 6 languages: English, Finnish, Norwegian, Portuguese and 2 more.
What welcome bonuses does Slot Planet Casino offer?
6 welcome offers are listed for Slot Planet Casino. The first on the list is “50 FREE SPINS on Book of Dead”, with a 35× wagering requirement.
Which countries is Slot Planet Casino available in?
Slot Planet Casino is listed in 13 markets: Argentina, Australia, Brazil, Canada, Chile, Finland, India, Norway and 5 more.
Which payment methods does Slot Planet Casino accept in Chile?
The Slot Planet Casino cashier for Chile lists 35 payment methods: England, Finland, Norway, Canada, New Zeeland, Brazil and 29 more.
What do players say about Slot Planet Casino?
Players have filed 36 complaints and written 66 reviews about Slot Planet Casino. Players rate Slot Planet Casino 2.33 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Slot Planet Casino?
“Withdrawal delay” – 39% of the 31 complaints about Slot Planet Casino with a labelled problem. Followed by “Bonus winnings confiscated” (13%) and “Withdrawal refused” (13%).
Do players report withdrawal problems at Slot Planet Casino?
Withdrawals are the topic of 19 complaints about Slot Planet Casino: 53% of the 36 with a topic. The most common withdrawal problem is “Withdrawal delay” (63% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.
Does Slot Planet Casino resolve player complaints?
86% of the 36 complaints about Slot Planet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Slot Planet Casino is 563rd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Slot Planet Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 31% of the rated reviews give four or five stars, and 60% give one or two.
How many complaints has Slot Planet Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 2 complaints about Slot Planet Casino.
Where do Slot Planet Casino’s players come from?
The countries named most often in complaints and reviews about Slot Planet Casino are United Kingdom (52%), Canada (12%) and Finland (10%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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