100% up to €200, 2nd Deposit Bonus at Platinum Play Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 50x
Casino profile
Platinum Play Casino
Player complaints and reviews about Platinum Play Casino, plus its operator (Super Partners), licences and welcome offers.
platinumplay.eu
Profile
- Website
- platinumplay.eu
- Established
- 2004
- Operator
- Super Partnersaffiliate programme
- Company
- Digimedia Limited Casinos
- Licences
- Languages
- English
- German
- Norwegian
- Portuguese
- Spanish
- French
- Greek
- Currencies
- Euros
- New Zealand dollars
- Norwegian kroner
- British pounds sterling
- Swiss francs
- US dollars
- Brazilian reals
- Danish krone
- Japanese yen
- Canadian dollars
- Polish zlotys
- Russian rubles
- Mexican pesos
- Chilean pesos
- Argentine pesos
- Indian rupees Show more
About
Platinum Play Casino belongs to the Super Partners affiliate programme. The site launched in 2004. It holds a licence from Malta Gaming Authority. The interface is available in 7 languages, including English, German, Norwegian, Portuguese. 16 account currencies are listed, including Euros, New Zealand dollars, Norwegian kroner, British pounds sterling. We list 3 welcome offers.
Platinum Play Casino is listed in 17 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 17 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €200, 3rd Deposit Bonus at Platinum Play Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 50x
100% up to €400 at Platinum Play Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €10
- Wagering
- 70x
Player Intelligence
84 records
What players report about Platinum Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
43
50% resolved, of those with a known outcome
Total reviews
41
Across all review sites
Player rating
3.0 / 5
AskGamblers 3.0
GEO markets
8
Countries stated on 14% of records
Platinum Play Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Platinum Play Casino, the way Player Intelligence PRO computes it.
Since 2007, players have posted 43 complaints and 41 reviews about Platinum Play Casino on 4 sites.
The problem players report most often is “Withdrawal delay”: 26% of the 39 complaints with a labelled problem. Next come “Account blocked” (13%) and “Withdrawal refused” (13%). Complaints about “Withdrawal” make up 51% of those with a topic, against 29% across all brands.
Of the 40 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts Platinum Play Casino 1,572nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 48%.
Reviewers give Platinum Play Casino 2.95 out of 5 on average over 21 rated reviews, against 3.44 across all brands. 57% of the ratings are four or five stars, and 29% are one or two. The review sites’ own scores average 3.0 out of 5 on one site. By that score, Platinum Play Casino ranks 2,421st of 4,286 rated casinos. Reviewers most often praise “Bonuses” (19 reviews), “Games” (14 reviews) and “Customer support” (12 reviews). The most common criticism concerns “Withdrawals” (11 reviews), “Bonuses” (6 reviews) and “Fairness & RTP” (5 reviews).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Platinum Play Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
200720092011201320152017201920212024
| Period | Value |
|---|---|
| 2007 | 2 |
| 2008 | 1 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 5 |
| 2014 | 8 |
| 2015 | 7 |
| 2016 | 5 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 3 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 2 |
| 2024 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay26%10
- Account blocked13%5
- Withdrawal refused13%5
- Documents rejected or requested again10%4
- Winnings voided7.7%3
- Wagering terms5.1%2
- Missing funds5.1%2
- Account closed2.6%1
- Other problems18%7
Block 03
Complaint categories
- Withdrawal51%22
- Account14%6
- KYC / verification12%5
- Other9.3%4
- Bonus7%3
- Payments & refunds4.7%2
- Technical2.3%1
Block 04
Complaint status
- Resolved47%20
- Unresolved47%20
- Status we do not recognise yet4.7%2
- Open2.3%1
Block 05
Platinum Play Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Platinum Play Casino | All brands |
|---|---|---|
| Complaints resolved | 50% | 59% |
| Average review rating | 2.95 | 3.44 |
| Complaints per 100 reviews | 104.9 | 26.4 |
| Share of “Withdrawal” complaints | 51% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
14
20112012201320142015201620172018201920202021202220232024
| Period | Value |
|---|---|
| 2011 | 2 |
| 2012 | 1 |
| 2013 | 14 |
| 2014 | 5 |
| 2015 | 4 |
| 2016 | 0 |
| 2017 | 7 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 1 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars19%4
- 4 stars38%8
- 3 stars14%3
- 2 stars4.8%1
- 1 star24%5
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Bonuses53%19
- Games39%14
- Customer support33%12
- Withdrawals25%9
- Website & app11%4
- KYC / verification8.3%3
Criticised
- Withdrawals31%11
- Bonuses17%6
- Fairness & RTP14%5
- Customer support14%5
- Games11%4
- KYC / verification8.3%3
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.75
3.63
3.07
0.5
4
4
1
20142015201620172018201920202021202220232024
| Period | Value |
|---|---|
| 2014 | 3.75 |
| 2015 | 3.63 |
| 2016 | 0 |
| 2017 | 3.07 |
| 2018 | 0.5 |
| 2019 | 4 |
| 2020 | 0 |
| 2021 | 4 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 1 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Ireland25%3
- Bangladesh17%2
- Canada17%2
- Switzerland8.3%1
- United Kingdom8.3%1
- Lithuania8.3%1
- New Zealand8.3%1
- Philippines8.3%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2024 | 2 | – | 1 | – |
| 2023 | 2 | – | 0 | – |
| 2021 | 1 | – | 1 | – |
| 2020 | 3 | – | 0 | – |
| 2019 | 3 | – | 3 | – |
| 2018 | 3 | – | 3 | – |
| 2017 | 1 | – | 7 | – |
| 2016 | 5 | – | 0 | – |
| 2015 | 7 | – | 4 | – |
| 2014 | 8 | – | 5 | – |
| 2013 | 5 | – | 14 | – |
| 2012 | 0 | – | 1 | – |
| 2011 | 0 | – | 2 | – |
| 2008 | 1 | – | 0 | – |
| 2007 | 2 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 24 | 39 | 3.0 / 5 |
| CasinoReviews | 9 | – | – |
| Casino Guru | 4 | 2 | – |
| Casinomeister | 6 | – | – |
Block 13
Latest complaints and reviews
The newest records about Platinum Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Withdrawal delay
UnresolvedIreland · Casino Guru
- Review
1.0 of 5 stars
Canada · Casino Guru
- Complaint
Missing funds
UnresolvedCanada · Casino Guru
- Complaint
Source of funds checks
ResolvedIreland · Casino Guru
- Review
4.0 of 5 stars
New Zealand · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers.
Questions about Platinum Play Casino
Who owns Platinum Play Casino?
Platinum Play Casino is operated by Digimedia Limited Casinos and runs under the Super Partners affiliate programme.
Is Platinum Play Casino licensed?
Yes. Platinum Play Casino holds a licence from Malta Gaming Authority.
When was Platinum Play Casino founded?
Platinum Play Casino launched in 2004.
Which currencies does Platinum Play Casino accept?
Currencies listed for Platinum Play Casino: Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, Swiss francs, US dollars, Brazilian reals, Danish krone and 8 more. Its site is available in 7 languages: English, German, Norwegian, Portuguese and 3 more.
What welcome bonuses does Platinum Play Casino offer?
3 welcome offers are listed for Platinum Play Casino. The first on the list is “100% up to €200, 2nd Deposit Bonus at Platinum Play Casino”, with a 50× wagering requirement.
Which countries is Platinum Play Casino available in?
Platinum Play Casino is listed in 17 markets: Argentina, Austria, Belgium, Brazil, Canada, Chile, France, Germany and 9 more.
What do players say about Platinum Play Casino?
Players have filed 43 complaints and written 41 reviews about Platinum Play Casino. Players rate Platinum Play Casino 3.0 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at Platinum Play Casino?
“Withdrawal delay” – 26% of the 39 complaints about Platinum Play Casino with a labelled problem. Followed by “Account blocked” (13%) and “Withdrawal refused” (13%).
Do players report withdrawal problems at Platinum Play Casino?
Withdrawals are the topic of 22 complaints about Platinum Play Casino: 51% of the 43 with a topic. The most common withdrawal problem is “Withdrawal delay” (45% of them). Of the withdrawal complaints with a known outcome, 48% were resolved.
Does Platinum Play Casino resolve player complaints?
50% of the 40 complaints about Platinum Play Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Platinum Play Casino is 1,572nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Platinum Play Casino?
Praised most: “Bonuses”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 57% of the rated reviews give four or five stars, and 29% give one or two.
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Platinum Play Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of Platinum Play Casino.
