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Casino profile

1win Casino in Chile

Player complaints and reviews about 1win Casino, plus its operator (1win Partners), licences and welcome offers.

1win.pro
1win.pro
Capture of the 1win Casino website

Profile

Website
1win.pro
Established
2018
Operator
1win Partnersaffiliate programme
Company
1win N.V.
Licences
Languages
  • English
  • German
  • Spanish
  • Russian
  • Ukrainian
  • Italian
  • Azerbaijani
  • Greek
  • Hindi
  • Indonesian
  • Japanese
  • Kazakh
  • Korean
  • Polish
  • Portuguese
  • Turkish
  • Uzbek
Currencies
  • Euros
  • US dollars
  • UAE dirhams
  • Armenian drams
  • Argentine pesos
  • Australian dollars
  • Azerbaijani manats
  • Bangladeshi takas
  • Brazilian reals
  • Belarusian rubles
  • Canadian dollars
  • Chilean pesos
  • Colombian pesos
  • Costa Rican colóns
  • Czech Republic korunas
  • Algerian dinars
  • Georgian laris
  • Ghanaian cedis
  • Hong Kong dollars
  • Indonesian rupiahs
  • Indian rupees
  • Iranian rials
  • Iraqi dinars
  • Jordanian dinars
  • Kenyan shillings
  • Kazakhstani tenges
  • Sri Lankan rupees
  • Moldovan lei
  • Mexican pesos
  • Malaysian ringgits
  • Nigerian nairas
  • Nepalese rupees
  • Panamanian balboas
  • Peruvian nuevos soles
  • Philippine pesos
  • Pakistani rupees
  • Polish zlotys
  • Qatari rials
  • Russian rubles
  • Rwandan francs
  • Swedish kronor
  • Singapore dollars
  • Somali shillings
  • Thai baht
  • Turkish Lira
  • Tanzanian shillings
  • Ukrainian hryvnias
  • Ugandan shillings
  • Uzbekistan som
  • Vietnamese dong
  • South African Rand
  • Zambian kwachas Show more

About

On the 1win Casino site for Chile, we found 11 promotions and a loyalty programme with 4 tiers.

1win Casino belongs to the 1win Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 17 languages, including English, German, Spanish, Russian. 52 account currencies are listed, including Euros, US dollars, UAE dirhams, Armenian drams. We list 9 welcome offers.

Licensee

The company that holds the Curaçao licence for 1win Casino, as the licence register names it.

Legal name
1Win N.V.
Curaçao licence reference
OGL/2024/587/0621
Registration number (Curaçao Chamber of Commerce)
147039

Markets

This brand is listed in 36 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

11 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    ¿Cómo obtener el estatus VIP?

    ¿Cómo obtener el estatus VIP? Juega activamente en la plataforma 1win: realiza apuestas deportivas, juega en el casino, participa en promociones y torneos. Una vez que alcances el nivel de actividad necesario, un manager se pondrá en contacto contigo y te explicará todos los detalles para obtener el estatus VIP.

  2. 2

    ¿Cómo puedo conservar mi estatus VIP de otra plataforma al cambiarme a 1win?

    ¿Cómo puedo conservar mi estatus VIP de otra plataforma al cambiarme a 1win? Comparte la información sobre tu estatus VIP actual en otra plataforma. La revisaremos y te informaremos qué nivel y beneficios del 1win VIP Club podemos ofrecerte.

  3. 3

    ¿Para qué sirve el manager VIP y en qué se diferencia del servicio de soporte?

    ¿Para qué sirve el manager VIP y en qué se diferencia del servicio de soporte? • Te acompaña durante el juego y te ayuda a progresar más rápido. • Te asigna bonos personalizados. • Acelera la gestión de tus solicitudes en el soporte, aumentando su prioridad. • Selecciona bonos y regalos adaptados a tus preferencias. El servicio de soporte resuelve cuestiones técnicas y procesa solicitudes en orden de llegada, mientras que el gerente VIP garantiza un enfoque personalizado y máxima comodidad.

  4. 4

    ¿Qué es el servicio de conserjería?

    ¿Qué es el servicio de conserjería? • Ayuda para organizar compras y viajes. • Asistencia en el hogar y en la carretera. • Consultas médicas y ayuda de emergencia. • Descuentos en hoteles, tours y traslados. El servicio de conserjería está diseñado para resolver tareas de cualquier complejidad, ahorrar tiempo y cuidar de tu comodidad.

Player complaints and reviews in Chile

89 records

89 of the 5,057 records about 1win Casino come from players who state they are in Chile. The figures below are theirs alone; the casino page covers every market.

Total complaints

30

90% resolved, of those with a known outcome

Total reviews

59

Across all review sites

Player rating

2.76 / 5

59 ratings by these players

Share of all records

1.8%

of 5,057 about 1win Casino

What players in Chile say about 1win Casino

Players in Chile have filed 30 complaints and written 59 reviews about 1win Casino. That is 1.8% of the 5,057 records about it from every market. Complaints make up 34% of their records, against 51% across all markets. Their reviews rate it 2.76 out of 5 on average (59 ratings), against 3.01 across all markets. 46% of their rated reviews give one or two stars; across all markets the share is 46%.

The most common problem in their complaints is “Withdrawal delay”: 50% of 30 complaints with a labelled problem (35% across all markets). 90% of their 29 complaints with a known outcome were resolved, against 78% across all markets. In the last 12 months: 7 complaints and 16 reviews.

A player counts as being in Chile when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about 1win Casino in Chile, or compare the market with another one.

What the assistant can do
Chile and all markets
FigureChileAll markets
Complaints among all records34%51%
Resolved, of complaints with a known outcome90%78%
Average review rating, out of 52.763.01
Reviews rated 1–2 stars46%46%
Withdrawal delay, of labelled complaints50%35%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay50%15
  • Withdrawal refused20%6
  • Account closed10%3
  • Self-exclusion6.7%2
  • Account blocked3.3%1
  • Account not closed on request3.3%1
  • Wagering terms3.3%1
  • Deposit refund3.3%1
Share of the 30 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal70%21
  • Account17%5
  • Responsible gambling6.7%2
  • Bonus3.3%1
  • Deposit3.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved87%26
  • Unresolved10%3
  • Open3.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars31%18
  • 4 stars3.4%2
  • 3 stars20%12
  • 2 stars3.4%2
  • 1 star42%25
Share of 59 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games25%13
  • Deposits & payment methods16%8
  • Website & app16%8
  • Withdrawals14%7
  • Bonuses9.8%5
  • Trust & licence9.8%5
Share of the 51 reviews that name at least one aspect.reviews

Criticised

  • Customer support35%18
  • Withdrawals24%12
  • Bonuses20%10
  • Trust & licence14%7
  • Sportsbook9.8%5
  • Fairness & RTP5.9%3
Share of the 51 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2025
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20267–8–
20257–482.98
20249–1–
20237–1–
20220–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–53–
Casino Guru306–

Block 11

Latest complaints and reviews

The newest records about 1win Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Chile · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Chile · Casino Guru

  • Review

    2.0 of 5 stars

    Chile · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Chile · Casino Guru

  • Complaint

    Withdrawal delay

    Open

    Chile · Casino Guru

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about 1win Casino in Chile

What bonuses and promotions does 1win Casino run in Chile?

We read 11 live offers for Chile on the 1win Casino site itself.

Does 1win Casino have a loyalty programme in Chile?

Yes. Its loyalty programme for Chile has 4 tiers.

How many complaints and reviews about 1win Casino come from players in Chile?

89 of the 5,057 complaints and reviews about 1win Casino come from players in Chile. Across all its markets, 2,464 complaints have a known outcome, and 78% of them were resolved.

Who owns 1win Casino?

1win Casino is operated by 1win N.V. and runs under the 1win Partners affiliate programme.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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