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Casino profile

1win Casino in South Africa

Player complaints and reviews about 1win Casino, plus its operator (1win Partners), licences and welcome offers.

1win.pro
Capture of the 1win Casino website

About

On the 1win Casino site for South Africa, we found 14 promotions and a loyalty programme with 4 tiers.

1win Casino belongs to the 1win Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 17 languages, including English, German, Spanish, Russian. 52 account currencies are listed, including Euros, US dollars, UAE dirhams, Armenian drams. We list 9 welcome offers.

Licensee

The company that holds the Curaçao licence for 1win Casino, as the licence register names it.

Legal name
1Win N.V.
Curaçao licence reference
OGL/2024/587/0621
Registration number (Curaçao Chamber of Commerce)
147039

Markets

This brand is listed in 36 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

14 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    How do I get VIP status?

    How do I get VIP status? Stay active on the 1win platform by placing sports bets, playing casino games, and participating in promotions and tournaments. Once you reach the required level of activity, our manager will get in touch to guide you through the process of obtaining VIP status.

  2. 2

    How can I keep my VIP status from another platform when switching to 1win?

    How can I keep my VIP status from another platform when switching to 1win? Share information about your current VIP status on another platform. We’ll review it and let you know which 1win VIP Club level and privileges we can offer you.

  3. 3

    Why do I need a personal VIP manager, and how are they different from the support team?

    Why do I need a personal VIP manager, and how are they different from the support team? • Guides you through the gaming process to help you progress faster;
    • Awards personalized bonuses tailored to your gameplay;
    • Expedites your requests by giving them priority with the support team;
    • Curates bonuses and gifts based on your individual preferences;
    In contrast, the support team focuses on resolving technical issues and handles all requests in a general queue. A VIP manager, however, offers a personalized approach and ensures maximum comfort throughout your experience.

  4. 4

    What is the concierge service?

    What is the concierge service? • Assistance with organizing purchases and travel plans;
    • Support at home or while you're on the go;
    • Access to medical consultations and emergency aid;
    • Discounts on hotels, tours, and translation services;
    This service is designed to handle tasks of any complexity, save you time, and ensure your comfort.

Sign-up requirements

1 field

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. Password

Player complaints and reviews in South Africa

68 records

68 of the 5,050 records about 1win Casino come from players who state they are in South Africa. The figures below are theirs alone; the casino page covers every market.

Total complaints

6

83% resolved, of those with a known outcome

Total reviews

62

Across all review sites

Player rating

1.42 / 5

62 ratings by these players

Share of all records

1.3%

of 5,050 about 1win Casino

What players in South Africa say about 1win Casino

Players in South Africa have filed 6 complaints and written 62 reviews about 1win Casino. That is 1.3% of the 5,050 records about it from every market. Complaints make up 8.8% of their records, against 51% across all markets. Their reviews rate it 1.42 out of 5 on average (62 ratings), against 3.01 across all markets. 89% of their rated reviews give one or two stars; across all markets the share is 46%.

The most common problem in their complaints is “Deposit not credited”: 33% of 6 complaints with a labelled problem (27% across all markets). 83% of their 6 complaints with a known outcome were resolved, against 79% across all markets. In the last 12 months: 2 complaints and 44 reviews.

A player counts as being in South Africa when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about 1win Casino in South Africa, or compare the market with another one.

South Africa and all markets
FigureSouth AfricaAll markets
Complaints among all records8.8%51%
Resolved, of complaints with a known outcome83%79%
Average review rating, out of 51.423.01
Reviews rated 1–2 stars89%46%
Deposit not credited, of labelled complaints33%27%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint categories

  • Deposit33%2
  • Withdrawal33%2
  • Account17%1
  • Technical17%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved83%5
  • Unresolved17%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars9.7%6
  • 3 stars1.6%1
  • 1 star89%55
Share of 62 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals5.3%3
  • Games3.5%2
  • Bonuses1.8%1
  • Deposits & payment methods1.8%1
  • Fairness & RTP1.8%1
  • Customer support1.8%1
Share of the 57 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals67%38
  • Trust & licence46%26
  • Customer support42%24
  • Bonuses16%9
  • Deposits & payment methods14%8
  • VIP & loyalty8.8%5
Share of the 57 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–391.41
20251–15–
20241–8–
20232–0–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–60–
Casino Guru52–
AskGamblers1––

Block 10

Latest complaints and reviews

The newest records about 1win Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    South Africa · Trustpilot

  • Review

    1.0 of 5 stars

    South Africa · Trustpilot

  • Complaint

    Account blocked

    Unresolved

    South Africa · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    South Africa · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    South Africa · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about 1win Casino in South Africa

What bonuses and promotions does 1win Casino run in South Africa?

We read 14 live offers for South Africa on the 1win Casino site itself.

Does 1win Casino have a loyalty programme in South Africa?

Yes. Its loyalty programme for South Africa has 4 tiers.

How many complaints and reviews about 1win Casino come from players in South Africa?

68 of the 5,050 complaints and reviews about 1win Casino come from players in South Africa. Across all its markets, 2,462 complaints have a known outcome, and 79% of them were resolved.

Who owns 1win Casino?

1win Casino is operated by 1win N.V. and runs under the 1win Partners affiliate programme.