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Casino profile

1win Casino in Canada

Player complaints and reviews about 1win Casino, plus its operator (1win Partners), licences and welcome offers.

1win.pro
1win.pro
Capture of the 1win Casino website

Profile

Website
1win.pro
Established
2018
Operator
1win Partnersaffiliate programme
Company
1win N.V.
Licences
Languages
  • English
  • German
  • Spanish
  • Russian
  • Ukrainian
  • Italian
  • Azerbaijani
  • Greek
  • Hindi
  • Indonesian
  • Japanese
  • Kazakh
  • Korean
  • Polish
  • Portuguese
  • Turkish
  • Uzbek
Currencies
  • Euros
  • US dollars
  • UAE dirhams
  • Armenian drams
  • Argentine pesos
  • Australian dollars
  • Azerbaijani manats
  • Bangladeshi takas
  • Brazilian reals
  • Belarusian rubles
  • Canadian dollars
  • Chilean pesos
  • Colombian pesos
  • Costa Rican colóns
  • Czech Republic korunas
  • Algerian dinars
  • Georgian laris
  • Ghanaian cedis
  • Hong Kong dollars
  • Indonesian rupiahs
  • Indian rupees
  • Iranian rials
  • Iraqi dinars
  • Jordanian dinars
  • Kenyan shillings
  • Kazakhstani tenges
  • Sri Lankan rupees
  • Moldovan lei
  • Mexican pesos
  • Malaysian ringgits
  • Nigerian nairas
  • Nepalese rupees
  • Panamanian balboas
  • Peruvian nuevos soles
  • Philippine pesos
  • Pakistani rupees
  • Polish zlotys
  • Qatari rials
  • Russian rubles
  • Rwandan francs
  • Swedish kronor
  • Singapore dollars
  • Somali shillings
  • Thai baht
  • Turkish Lira
  • Tanzanian shillings
  • Ukrainian hryvnias
  • Ugandan shillings
  • Uzbekistan som
  • Vietnamese dong
  • South African Rand
  • Zambian kwachas Show more

About

On the 1win Casino site for Canada, we found a loyalty programme with 4 tiers.

1win Casino belongs to the 1win Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 17 languages, including English, German, Spanish, Russian. 52 account currencies are listed, including Euros, US dollars, UAE dirhams, Armenian drams. We list 9 welcome offers.

Licensee

The company that holds the Curaçao licence for 1win Casino, as the licence register names it.

Legal name
1Win N.V.
Curaçao licence reference
OGL/2024/587/0621
Registration number (Curaçao Chamber of Commerce)
147039

Markets

This brand is listed in 36 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    How can I keep my VIP status from another platform when switching to 1win?

    Share information about your current VIP status on another platform. We’ll review it and let you know which 1win VIP Club level and privileges we can offer you.

  2. 2

    How do I get VIP status?

    Stay active on the 1win platform by placing sports bets, playing casino games, and participating in promotions and tournaments. Once you reach the required level of activity, our manager will get in touch to guide you through the process of obtaining VIP status.

  3. 3

    What is the concierge service?

    • Assistance with organizing purchases and travel plans;
    • Support at home or while you're on the go;
    • Access to medical consultations and emergency aid;
    • Discounts on hotels, tours, and translation services; This service is designed to handle tasks of any complexity, save you time, and ensure your comfort.

  4. 4

    Why do I need a personal VIP manager, and how are they different from the support team?

    • Guides you through the gaming process to help you progress faster;
    • Awards personalized bonuses tailored to your gameplay;
    • Expedites your requests by giving them priority with the support team;
    • Curates bonuses and gifts based on your individual preferences; In contrast, the support team focuses on resolving technical issues and handles all requests in a general queue. A VIP manager, however, offers a personalized approach and ensures maximum comfort throughout your experience.

Sign-up requirements

1 field

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. Password

Player complaints and reviews in Canada

28 records

28 of the 5,050 records about 1win Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

11

78% resolved, of those with a known outcome

Total reviews

17

Across all review sites

Player rating

2.53 / 5

17 ratings by these players

Share of all records

0.6%

of 5,050 about 1win Casino

What players in Canada say about 1win Casino

Players in Canada have filed 11 complaints and written 17 reviews about 1win Casino. That is 0.6% of the 5,050 records about it from every market. Complaints make up 39% of their records, against 51% across all markets. Their reviews rate it 2.53 out of 5 on average (17 ratings), against 3.01 across all markets. 59% of their rated reviews give one or two stars; across all markets the share is 46%.

The most common problem in their complaints is “Withdrawal delay”: 45% of 11 complaints with a labelled problem (35% across all markets). Compared with all markets, players here raise “Withdrawal refused” more often: 27% of their labelled complaints against 7.5%. 78% of their 9 complaints with a known outcome were resolved, against 79% across all markets. In the last 12 months: 5 complaints and 8 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about 1win Casino in Canada, or compare the market with another one.

What the assistant can do
Canada and all markets
FigureCanadaAll markets
Complaints among all records39%51%
Resolved, of complaints with a known outcome78%79%
Average review rating, out of 52.533.01
Reviews rated 1–2 stars59%46%
Withdrawal delay, of labelled complaints45%35%
Withdrawal refused, of labelled complaints27%7.5%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay45%5
  • Withdrawal refused27%3
  • Deposit not credited9.1%1
  • Documents rejected or requested again9.1%1
  • Missing funds9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal73%8
  • Deposit9.1%1
  • KYC / verification9.1%1
  • Payments & refunds9.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved64%7
  • Open18%2
  • Unresolved18%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–7–
20250–4–
20241–1–
20232–5–
20221–0–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–13–
Casino Guru84–
AskGamblers3––

Block 08

Latest complaints and reviews

The newest records about 1win Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    Canada · Casino Guru

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Canada · AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    Canada · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about 1win Casino in Canada

Does 1win Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 4 tiers.

How many complaints and reviews about 1win Casino come from players in Canada?

28 of the 5,050 complaints and reviews about 1win Casino come from players in Canada. Across all its markets, 2,462 complaints have a known outcome, and 79% of them were resolved.

Who owns 1win Casino?

1win Casino is operated by 1win N.V. and runs under the 1win Partners affiliate programme.

Is 1win Casino licensed?

Yes. 1win Casino holds a licence from Curacao Gaming Control Board.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with 1win Casino, and ones players rate about the same.