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Casino profile

Casino Joy

Player complaints and reviews about Casino Joy, plus its operator (TrafficFlow Partners), licences and welcome offers.

casinojoy.com
casinojoy.com
Capture of the Casino Joy website

Profile

Website
casinojoy.com
Established
2018
Operator
TrafficFlow Partnersaffiliate programme
Company
Fortuna Games N.V.
Licences
Languages
  • English
  • German
  • French
  • Spanish
  • Portuguese
  • Finnish
  • Italian
  • Norwegian
  • Danish
  • Polish
  • Greek
  • Hungarian
Currencies
  • Euros
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Swiss francs
  • Danish krone
  • Hungarian forints
  • Polish zlotys
  • Brazilian reals
  • Colombian pesos
  • Chilean pesos
  • ADA
  • Ripple
  • USD Coin Show more

About

Casino Joy belongs to the TrafficFlow Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, German, French, Spanish. 15 account currencies are listed, including Euros, Canadian dollars, Australian dollars, New Zealand dollars. We list 14 welcome offers.

Casino Joy is listed in 18 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Casino Joy, as the licence register names it.

Legal name
Fortuna Games N.V.
Curaçao licence reference
OGL/2024/112/0974
Registration number (Curaçao Chamber of Commerce)
162413

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

137 records

What players report about Casino Joy on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

97

87% resolved, of those with a known outcome

Total reviews

40

Across all review sites

Player rating

2.33 / 5

AskGamblers 2.05 · Trustpilot 2.6

GEO markets

15

Countries stated on 31% of records

Casino Joy complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Joy, the way Player Intelligence PRO computes it.

Since 2017, players have posted 97 complaints and 40 reviews about Casino Joy on 7 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 7 reviews.

The problem players report most often is “Withdrawal delay”: 56% of the 94 complaints with a labelled problem. Next come “Verification delay” (7.4%) and “Bonus winnings confiscated” (6.4%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.

Of the 97 complaints with a known outcome, 87% were resolved, against 59% across all brands. That puts Casino Joy 542nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.

Reviewers give Casino Joy 2.16 out of 5 on average over 40 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 63% are one or two. The review sites’ own scores average 2.33 out of 5 across 2 sites. By that score, Casino Joy ranks 3,370th of 4,287 rated casinos. Reviewers most often praise “Games” (22 reviews), “Website & app” (10 reviews) and “Withdrawals” (9 reviews). The most common criticism concerns “Customer support” (19 reviews), “Withdrawals” (15 reviews) and “KYC / verification” (10 reviews).

The countries players state most often are United Kingdom (38%), Japan (17%) and Canada (9.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Casino Joy: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the top-notch level of service, including quick verification and payouts handled by the next day. The VIP program and excellent game sections, along with good bonuses, contribute to a pleasurable gaming experience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay56%53
  • Verification delay7.4%7
  • Bonus winnings confiscated6.4%6
  • Withdrawal refused6.4%6
  • Account blocked3.2%3
  • Documents rejected or requested again3.2%3
  • Deposit not credited2.1%2
  • Refund2.1%2
  • Other problems13%12
Share of the 94 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal64%62
  • KYC / verification10%10
  • Bonus7.2%7
  • Account5.2%5
  • Deposit3.1%3
  • Payments & refunds3.1%3
  • Technical3.1%3
  • Other2.1%2
  • Responsible gambling1%1
  • Customer support1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved87%84
  • Unresolved13%13
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino Joy against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino Joy against the market
MeasureCasino JoyAll brands
Complaints resolved87%59%
Average review rating2.163.44
Complaints per 100 reviews242.526.4
Share of “Withdrawal” complaints64%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars18%7
  • 4 stars18%7
  • 3 stars2.5%1
  • 2 stars10%4
  • 1 star53%21
Share of 40 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games59%22
  • Website & app27%10
  • Withdrawals24%9
  • Bonuses22%8
  • Customer support19%7
  • Deposits & payment methods14%5
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Customer support51%19
  • Withdrawals41%15
  • KYC / verification27%10
  • Trust & licence19%7
  • Fairness & RTP11%4
  • Games11%4
Share of the 37 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom38%16
  • Japan17%7
  • Canada9.5%4
  • Finland7.1%3
  • Russia4.8%2
  • Azerbaijan2.4%1
  • Georgia2.4%1
  • India2.4%1
  • South Korea2.4%1
  • Kazakhstan2.4%1
  • Other countries12%5
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–7–
20254–3–
20241–0–
20235–2–
20227–2–
20212396%6–
20203190%7–
20191989%13–
20181–0–
20171–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers60272.05 / 5
Casino Guru146–
CasinoReviews19––
Trustpilot–62.6 / 5
latestcasinobonuses.bet21–
Casinomeister1––
LCB1––

Block 13

Latest complaints and reviews

The newest records about Casino Joy as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    5.0 of 5 stars

    AskGamblers

  • Complaint

    Winnings voided

    Resolved

    Georgia · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Unresolved

    Casinomeister

  • Complaint

    Bonus winnings confiscated

    Unresolved

    Finland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Casino Joy

Who owns Casino Joy?

Casino Joy is operated by Fortuna Games N.V. and runs under the TrafficFlow Partners affiliate programme.

Is Casino Joy licensed?

Yes. Casino Joy holds a licence from Curacao Gaming Control Board.

When was Casino Joy founded?

Casino Joy launched in 2018.

Which currencies does Casino Joy accept?

Currencies listed for Casino Joy: Euros, Canadian dollars, Australian dollars, New Zealand dollars, Norwegian kroner, Swiss francs, Danish krone, Hungarian forints and 7 more. Its site is available in 12 languages: English, German, French, Spanish and 8 more.

What welcome bonuses does Casino Joy offer?

14 welcome offers are listed for Casino Joy. The first on the list is “150% up to €500 + 100 Free Spins at Casino Joy”, with a 40× wagering requirement.

Which countries is Casino Joy available in?

Casino Joy is listed in 18 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Finland and 10 more.

What do players say about Casino Joy?

Players have filed 97 complaints and written 40 reviews about Casino Joy. Players rate Casino Joy 2.33 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Casino Joy?

“Withdrawal delay” – 56% of the 94 complaints about Casino Joy with a labelled problem. Followed by “Verification delay” (7.4%) and “Bonus winnings confiscated” (6.4%).

Do players report withdrawal problems at Casino Joy?

Withdrawals are the topic of 62 complaints about Casino Joy: 64% of the 97 with a topic. The most common withdrawal problem is “Withdrawal delay” (85% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.

Does Casino Joy resolve player complaints?

87% of the 97 complaints about Casino Joy with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casino Joy is 542nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino Joy?

Praised most: “Games”, “Website & app” and “Withdrawals”. Criticised most: “Customer support”, “Withdrawals” and “KYC / verification”. 35% of the rated reviews give four or five stars, and 63% give one or two.

How many complaints has Casino Joy received in the last 12 months?

In the 12 months to November 5, 2026, players filed 5 complaints about Casino Joy.

Where do Casino Joy’s players come from?

The countries named most often in complaints and reviews about Casino Joy are United Kingdom (38%), Japan (17%) and Canada (9.5%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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