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1win Casinoin Singapore

Player reviews and complaints from independent sites, alongside the facts we have recorded about 1win Casino and its operator (1win Partners).

1win.pro
1win.pro
Capture of the 1win Casino website

Profile

Website
1win.pro
Established
2018
Operator
1win Partnersaffiliate programme
Company
1win N.V.
Licences
Languages
  • English
  • German
  • Spanish
  • Russian
  • Ukrainian
  • Italian
  • Azerbaijani
  • Greek
  • Hindi
  • Indonesian
  • Japanese
  • Kazakh
  • Korean
  • Polish
  • Portuguese
  • Turkish
  • Uzbek
Currencies
  • Euros
  • US dollars
  • UAE dirhams
  • Armenian drams
  • Argentine pesos
  • Australian dollars
  • Azerbaijani manats
  • Bangladeshi takas
  • Brazilian reals
  • Belarusian rubles
  • Canadian dollars
  • Chilean pesos
  • Colombian pesos
  • Costa Rican colóns
  • Czech Republic korunas
  • Algerian dinars
  • Georgian laris
  • Ghanaian cedis
  • Hong Kong dollars
  • Indonesian rupiahs
  • Indian rupees
  • Iranian rials
  • Iraqi dinars
  • Jordanian dinars
  • Kenyan shillings
  • Kazakhstani tenges
  • Sri Lankan rupees
  • Moldovan lei
  • Mexican pesos
  • Malaysian ringgits
  • Nigerian nairas
  • Nepalese rupees
  • Panamanian balboas
  • Peruvian nuevos soles
  • Philippine pesos
  • Pakistani rupees
  • Polish zlotys
  • Qatari rials
  • Russian rubles
  • Rwandan francs
  • Swedish kronor
  • Singapore dollars
  • Somali shillings
  • Thai baht
  • Turkish Lira
  • Tanzanian shillings
  • Ukrainian hryvnias
  • Ugandan shillings
  • Uzbekistan som
  • Vietnamese dong
  • South African Rand
  • Zambian kwachas Show more

About

1win Casino is an online casino operating under the 1win Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 17 languages, among them English, German, Spanish, Russian. Accounts can be held in 52 currencies — Euros, US dollars, UAE dirhams, Armenian drams. Our database holds 5 welcome offers.

What we collected for the Singapore market on 1win Casino: 13 live offers. 4 loyalty tiers.

Markets

This brand is listed in 36 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

13 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

  1. 1

    How do I get VIP status?

    How do I get VIP status? Stay active on the 1win platform by placing sports bets, playing casino games, and participating in promotions and tournaments. Once you reach the required level of activity, our manager will get in touch to guide you through the process of obtaining VIP status.

  2. 2

    How can I keep my VIP status from another platform when switching to 1win?

    Share information about your current VIP status on another platform. We’ll review it and let you know which 1win VIP Club level and privileges we can offer you.

  3. 3

    Why do I need a personal VIP manager, and how are they different from the support team?

    A VIP manager is your dedicated assistant who: • Guides you through the gaming process to help you progress faster; • Awards personalized bonuses tailored to your gameplay; • Expedites your requests by giving them priority with the support team; • Curates bonuses and gifts based on your individual preferences; In contrast, the support team focuses on resolving technical issues and handles all requests in a general queue. A VIP manager, however, offers a personalized approach and ensures maximum comfort throughout your experience.

  4. 4

    What is the concierge service?

    The concierge service acts as your personal assistant, available in exchange for points earned through your gaming activity. It offers: • Assistance with organizing purchases and travel plans; • Support at home or while you're on the go; • Access to medical consultations and emergency aid; • Discounts on hotels, tours, and translation services; This service is designed to handle tasks of any complexity, save you time, and ensure your comfort.

Player Intelligence

4,765 records

What players report about 1win Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

2,441

79% resolved, of those with a known outcome

Total reviews

2,324

Across all review sites

Player rating

4.01 / 5

casino.ru 4.7 · Trustpilot 2.2 · AskGamblers 4.85 · Consumer Complaints 3.4 · Tribuna 4.9

GEO markets

118

Countries stated on 93% of records

AI-generated summary of player reviews

Players appreciate the fast and efficient withdrawal process, particularly with cryptocurrency, often receiving their funds within minutes. Additionally, the wide variety of games and bonuses with low wagering requirements are frequently highlighted as major positives.

Many players express frustration with the laggy performance of the mobile app and desktop site during peak hours. Additionally, there are complaints about the limited number of wager-free bonuses and the slow withdrawal process, which can require patience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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2020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal42%1,008
  • Deposit26%633
  • Account17%404
  • Other4.5%108
  • KYC / verification3%73
  • Technical2.2%52
  • Bonus2.2%52
  • Payments & refunds1.7%40
  • Responsible gambling0.9%21
  • Customer support0.5%13
Share of complaints with a category. 37 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Resolved75%1,834
  • Unresolved20%481
  • Open4.5%109
  • Closed without an outcome0.4%9
  • No status published0.3%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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2020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Player ratings from casino.ru, Trustpilot, AskGamblers, Consumer Complaints, Tribuna.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.