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Casino profile

Del Oro Casino

Player complaints and reviews about Del Oro Casino, plus its operator (Big Time Partners), licences and welcome offers.

delorocasino.com
delorocasino.com
Capture of the Del Oro Casino website

Profile

Website
delorocasino.com
Established
2023
Operator
Big Time Partnersaffiliate programme
Company
ANJ OF GOLD LIMITADA
Licences
Languages
  • English
  • Spanish
  • French
  • Portuguese
  • Hebrew
  • Arabic
  • Russian
  • Turkish
  • Korean
  • Chinese
  • Hindi
  • German
  • Italian
  • Norwegian
  • Swedish
  • Danish
  • Finnish
Currencies
  • UAE dirhams
  • Argentine pesos
  • Australian dollars
  • Euros
  • US dollars
  • Brazilian reals
  • Canadian dollars
  • Swiss francs
  • Chilean pesos
  • Chinese yuan
  • Colombian pesos
  • Costa Rican colóns
  • Czech Republic korunas
  • Danish krone
  • Dominican pesos
  • Israeli new sheqels
  • Icelandic krónur
  • Indian rupees
  • Japanese yen
  • Macedonian denari
  • Mexican pesos
  • Nigerian nairas
  • New Zealand dollars
  • Peruvian nuevos soles
  • Polish zlotys
  • Romanian lei
  • Russian rubles
  • Swedish kronor
  • Singapore dollars
  • South African Rand
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ethereum
  • Tether
  • Dogecoin
  • Ripple
  • Binance Coin
  • ADA
  • TRON
  • British pounds sterling
  • Kenyan shillings
  • South Korean won Show more

About

Del Oro Casino belongs to the Big Time Partners affiliate programme. The site launched in 2023. It holds a licence from Anjouan Gaming Board. The interface is available in 17 languages, including English, Spanish, French, Portuguese. 43 account currencies are listed, including UAE dirhams, Argentine pesos, Australian dollars, Euros. We list 12 welcome offers.

Del Oro Casino is listed in 32 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 32 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

764 records

What players report about Del Oro Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

94

85% resolved, of those with a known outcome

Total reviews

670

Across all review sites

Player rating

4.0 / 5

AskGamblers 4.7 · Trustpilot 3.3

GEO markets

57

Countries stated on 57% of records

Del Oro Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Del Oro Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 94 complaints and 670 reviews about Del Oro Casino on 6 sites. In the 12 months to November 5, 2026, they filed 24 complaints and posted 37 reviews. That is 29% fewer complaints than in the 12 months before (34). Reviews are down 81% on the 12 months before (192). The average review rating fell from 3.79 to 2.72 out of 5 year on year. Of the complaints with a known outcome, 73% were resolved in the last 12 months, against 82% in the 12 months before.

The problem players report most often is “Self-exclusion”: 21% of the 84 complaints with a labelled problem. Next come “Verification delay” (14%) and “Account not closed on request” (8.3%). Complaints about “Responsible gambling” make up 22% of those with a topic, against 1.7% across all brands.

Of the 92 complaints with a known outcome, 85% were resolved, against 59% across all brands. That puts Del Oro Casino 612th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 92%.

Reviewers give Del Oro Casino 4.13 out of 5 on average over 670 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 20% are one or two. The review sites’ own scores average 4.0 out of 5 across 2 sites. By that score, Del Oro Casino ranks 756th of 4,287 rated casinos. Reviewers most often praise “Customer support” (315 reviews), “Withdrawals” (289 reviews) and “Games” (232 reviews). The most common criticism concerns “Fairness & RTP” (62 reviews), “Trust & licence” (53 reviews) and “Customer support” (48 reviews).

The countries players state most often are Netherlands (16%), United States (9.6%) and Poland (7.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Del Oro Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the fast withdrawals, especially with cryptocurrencies, and the wide selection of games available. The customer support is noted for being responsive and helpful, enhancing the overall gaming experience.

Many players express concerns about the casino's transparency and reliability, with reports of account issues and unresponsive customer support. There are also complaints about the withdrawal process being complicated and the casino's practices being potentially unethical.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion21%18
  • Verification delay14%12
  • Account not closed on request8.3%7
  • Account closed7.1%6
  • Winnings voided7.1%6
  • Account blocked6%5
  • Missing funds6%5
  • Withdrawal delay6%5
  • Other problems24%20
Share of the 84 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling22%21
  • Account20%19
  • KYC / verification16%15
  • Withdrawal16%15
  • Payments & refunds11%10
  • Deposit4.3%4
  • Other4.3%4
  • Technical3.2%3
  • Bonus2.1%2
  • Customer support1.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%78
  • Unresolved15%14
  • Closed without an outcome1.1%1
  • Open1.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Del Oro Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Del Oro Casino against the market
MeasureDel Oro CasinoAll brands
Complaints resolved85%59%
Average review rating4.133.44
Complaints per 100 reviews1426.4
Share of “Responsible gambling” complaints22%1.7%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars76%506
  • 4 stars2.8%19
  • 3 stars1.5%10
  • 2 stars2.1%14
  • 1 star18%121
Share of 670 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support52%315
  • Withdrawals48%289
  • Games38%232
  • Bonuses35%212
  • Website & app23%138
  • Deposits & payment methods18%107
Share of the 604 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP10%62
  • Trust & licence8.8%53
  • Customer support7.9%48
  • Bonuses6.8%41
  • Withdrawals6.8%41
  • Account4.1%25
Share of the 604 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands16%71
  • United States9.6%42
  • Poland7.3%32
  • Canada6.9%30
  • France6.4%28
  • Germany5.3%23
  • United Kingdom4.6%20
  • Portugal3.7%16
  • Austria2.7%12
  • New Zealand2.7%12
  • Other countries35%151
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262179%292.16
20253879%2443.99
20243394%3314.29
20232–664.74

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers103124.7 / 5
Trustpilot–2823.3 / 5
Casino Guru7775–
Casinomeister6––
CasinoReviews1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Del Oro Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Open

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Complaint

    Winnings voided

    Resolved

    Canada · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Belgium · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Del Oro Casino

Who owns Del Oro Casino?

Del Oro Casino is operated by ANJ OF GOLD LIMITADA and runs under the Big Time Partners affiliate programme.

Is Del Oro Casino licensed?

Yes. Del Oro Casino holds a licence from Anjouan Gaming Board.

When was Del Oro Casino founded?

Del Oro Casino launched in 2023.

Which currencies does Del Oro Casino accept?

Currencies listed for Del Oro Casino: UAE dirhams, Argentine pesos, Australian dollars, Euros, US dollars, Brazilian reals, Canadian dollars, Swiss francs and 35 more. Its site is available in 17 languages: English, Spanish, French, Portuguese and 13 more.

What welcome bonuses does Del Oro Casino offer?

12 welcome offers are listed for Del Oro Casino. The first on the list is “200% Match Deposit + 20 Free Spins at Del Oro Casino”, with a 30× wagering requirement.

Which countries is Del Oro Casino available in?

Del Oro Casino is listed in 32 markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China and 24 more.

What do players say about Del Oro Casino?

Players have filed 94 complaints and written 670 reviews about Del Oro Casino. Players rate Del Oro Casino 4.0 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Del Oro Casino?

“Self-exclusion” – 21% of the 84 complaints about Del Oro Casino with a labelled problem. Followed by “Verification delay” (14%) and “Account not closed on request” (8.3%).

Do players report withdrawal problems at Del Oro Casino?

Withdrawals are the topic of 15 complaints about Del Oro Casino: 16% of the 94 with a topic. The most common withdrawal problem is “Winnings voided” (40% of them). Of the withdrawal complaints with a known outcome, 92% were resolved.

Does Del Oro Casino resolve player complaints?

85% of the 92 complaints about Del Oro Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Del Oro Casino is 612th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Del Oro Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Fairness & RTP”, “Trust & licence” and “Customer support”. 78% of the rated reviews give four or five stars, and 20% give one or two.

How many complaints has Del Oro Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 24 complaints about Del Oro Casino. That is 29% fewer than in the 12 months before, when there were 34.

Where do Del Oro Casino’s players come from?

The countries named most often in complaints and reviews about Del Oro Casino are Netherlands (16%), United States (9.6%) and Poland (7.3%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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