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Casino profile

UK Casino Club

Player complaints and reviews about UK Casino Club, plus its operator (Rewards Affiliates), licences and welcome offers.

ukcasino-club.co.uk
Capture of the UK Casino Club website

About

UK Casino Club belongs to the Rewards Affiliates affiliate programme. The site launched in 2000. It holds licences from Kahnawake Gaming Commission, Malta Gaming Authority, UK Gambling Commission. The interface is available in 19 languages, including Chinese, Croatian, Czech, Danish. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars. We list 6 welcome offers.

UK Casino Club is listed in 15 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

36 records

What players report about UK Casino Club on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

11

73% resolved, of those with a known outcome

Total reviews

25

Across all review sites

Player rating

3.3 / 5

AskGamblers 3.3

GEO markets

3

Countries stated on 22% of records

UK Casino Club complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about UK Casino Club, the way Player Intelligence PRO computes it.

Since 2009, players have posted 11 complaints and 25 reviews about UK Casino Club on 5 sites.

The problem players report most often is “Withdrawal refused”: 36% of the 11 complaints with a labelled problem. Next come “Account blocked” (9.1%) and “Bonus not credited” (9.1%). Complaints about “Withdrawal” make up 45% of those with a topic, against 29% across all brands.

Of the 11 complaints with a known outcome, 73% were resolved, against 59% across all brands. That puts UK Casino Club 1,084th of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 3.3 out of 5 on one site. By that score, UK Casino Club ranks 1,891st of 4,286 rated casinos. Reviewers most often praise “Games” (14 reviews), “Bonuses” (13 reviews) and “Customer support” (6 reviews). The most common criticism concerns “Bonuses” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about UK Casino Club: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2009201020112012201320142015201620172018201920202021202220232024
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal refused36%4
  • Account blocked9.1%1
  • Bonus not credited9.1%1
  • Deposit not credited9.1%1
  • Deposit refund9.1%1
  • Fraud9.1%1
  • Gambling limits9.1%1
  • Winnings voided9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal45%5
  • Deposit18%2
  • Account9.1%1
  • Bonus9.1%1
  • Other9.1%1
  • Responsible gambling9.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved73%8
  • Unresolved27%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

UK Casino Club against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

UK Casino Club against the market
MeasureUK Casino ClubAll brands
Complaints resolved73%59%
Average review rating–3.44
Complaints per 100 reviews4426.4
Share of “Withdrawal” complaints45%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201320142015201620172018201920202021202220232024
Reviews count

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games61%14
  • Bonuses57%13
  • Customer support26%6
  • Deposits & payment methods22%5
  • Withdrawals22%5
  • Trust & licence17%4
Share of the 23 reviews that name at least one aspect.reviews

Criticised

  • Bonuses22%5
  • Fairness & RTP8.7%2
  • Customer support8.7%2
  • Withdrawals8.7%2
Share of the 23 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20142015201620172018201920202021202220232024
Rating history

Block 09

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom75%6
  • Canada25%2
Share of the records whose source states a country – never guessed from language or currency.records

Block 10

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20241–2–
20233–2–
20221–1–
20201–0–
20180–3–
20150–3–
20141–7–
20131–7–
20092–0–

A dash means too little data for that year.

Block 11

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers1203.3 / 5
Casino Guru44–
Casinomeister3––
CasinoReviews3––
latestcasinobonuses.bet–1–

Block 12

Latest complaints and reviews

The newest records about UK Casino Club as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    3.0 of 5 stars

    United Kingdom · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    United Kingdom · Casino Guru

  • Review

    3.0 of 5 stars

    United Kingdom · Casino Guru

  • Complaint

    Gambling limits

    Resolved
  • Complaint

    Withdrawal refused

    Unresolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers.

Questions about UK Casino Club

Who owns UK Casino Club?

UK Casino Club is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.

Is UK Casino Club licensed?

Yes. UK Casino Club holds 3 licences: Kahnawake Gaming Commission, Malta Gaming Authority, UK Gambling Commission.

When was UK Casino Club founded?

UK Casino Club launched in 2000.

Which currencies does UK Casino Club accept?

Currencies listed for UK Casino Club: Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 19 languages: Chinese, Croatian, Czech, Danish and 15 more.

What welcome bonuses does UK Casino Club offer?

6 welcome offers are listed for UK Casino Club. The first on the list is “110% up to $100, 5th Deposit Bonus at UK Casino Club”, with a 30× wagering requirement.

Which countries is UK Casino Club available in?

UK Casino Club is listed in 15 markets: Austria, Belgium, Canada, China, Croatia, France, Germany, Italy and 7 more.

What do players say about UK Casino Club?

Players have filed 11 complaints and written 25 reviews about UK Casino Club. Players rate UK Casino Club 3.3 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at UK Casino Club?

“Withdrawal refused” – 36% of the 11 complaints about UK Casino Club with a labelled problem. Followed by “Account blocked” (9.1%) and “Bonus not credited” (9.1%).

Do players report withdrawal problems at UK Casino Club?

Withdrawals are the topic of 5 complaints about UK Casino Club: 45% of the 11 with a topic. The most common withdrawal problem is “Withdrawal refused” (80% of them).

Does UK Casino Club resolve player complaints?

73% of the 11 complaints about UK Casino Club with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, UK Casino Club is 1,084th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about UK Casino Club?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”.