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Casino profile

Spinrise Casino in Germany

Player complaints and reviews about Spinrise Casino, plus its operator (Moon Partners), licences and welcome offers.

spinrise.com
spinrise.com
Capture of the Spinrise Casino website

Profile

Website
spinrise.com
Established
2024
Operator
Moon Partnersaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
  • German
  • Italian
  • Norwegian
  • French
Currencies
  • Australian dollars
  • Canadian dollars
  • Euros
  • Swiss francs
  • Danish krone
  • Norwegian kroner
  • New Zealand dollars
  • Swedish kronor
  • US dollars
  • Bitcoin
  • Ethereum
  • Tether
  • Litecoin
  • Ripple
  • TRON
  • Dogecoin

About

On the Spinrise Casino site for Germany, we found 17 promotions and a loyalty programme with 6 tiers.

Spinrise Casino belongs to the Moon Partners affiliate programme. The site launched in 2024. It holds a licence from Tobique Gaming Commission. The interface is available in 5 languages, including English, German, Italian, Norwegian. 16 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Swiss francs. We list 11 welcome offers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

17 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Exklusive Boni und Aktionen

    Erleben Sie Next-Level-Boni, die exklusiv für VIP-Mitglieder entwickelt wurden. Diese einzigartigen Aktionen sind darauf ausgelegt, ein unvergleichliches Spielerlebnis zu bieten.

  2. 2

    Keine Einschränkungen

    Profitieren Sie von einem flexiblen und personalisierten Ansatz bei Regeln und Limits. Arbeiten Sie direkt mit Ihrem VIP-Host zusammen, um Bedingungen auszuhandeln und Ihr Erlebnis individuell zu gestalten.

  3. 3

    Maßgeschneiderte Angebote

    Erhalten Sie maßgeschneiderte Angebote, die auf Ihre Spielvorlieben und -gewohnheiten abgestimmt sind und so eine wirklich personalisierte Reise gewährleisten.

  4. 4

    Personalisiertes Kontomanagement

    Genießen Sie die persönliche Unterstützung Ihres exklusiven VIP-Hosts, der Ihnen jederzeit zur Verfügung steht, wenn Sie Hilfe benötigen. Ihr Host sorgt für ein reibungsloses und personalisiertes Spielerlebnis.

  5. 5

    Priorisierter Kundensupport

    Erhalten Sie Zugang zu 24/7 priorisiertem Support. Unser VIP-Support-Team definiert den Kundenservice neu und bietet das bestmögliche Erlebnis.

  6. 6

    Zugang zu exklusiven Spielen und Events

    Schalten Sie Möglichkeiten frei, gebrandete, exklusive Spiele zu spielen und an speziellen Offline-Events teilzunehmen, für die Chance, noch größere Prämien zu gewinnen.

Player complaints and reviews in Germany

53 records

53 of the 706 records about Spinrise Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

10

80% resolved, of those with a known outcome

Total reviews

43

Across all review sites

Player rating

3.35 / 5

43 ratings by these players

Share of all records

7.5%

of 706 about Spinrise Casino

What players in Germany say about Spinrise Casino

Players in Germany have filed 10 complaints and written 43 reviews about Spinrise Casino. That is 7.5% of the 706 records about it from every market. Complaints make up 19% of their records, against 12% across all markets. Their reviews rate it 3.35 out of 5 on average (43 ratings), against 3.88 across all markets. 37% of their rated reviews give one or two stars; across all markets the share is 24%.

The most common problem in their complaints is “Self-exclusion”: 50% of 10 complaints with a labelled problem (34% across all markets). 80% of their 10 complaints with a known outcome were resolved, against 81% across all markets. In the last 12 months: 6 complaints and 30 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Spinrise Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records19%12%
Resolved, of complaints with a known outcome80%81%
Average review rating, out of 53.353.88
Reviews rated 1–2 stars37%24%
Self-exclusion, of labelled complaints50%34%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion50%5
  • Account not closed on request30%3
  • Bonus winnings confiscated10%1
  • Withdrawal delay10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling50%5
  • Account30%3
  • Bonus10%1
  • Withdrawal10%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved80%8
  • Unresolved20%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars47%20
  • 4 stars16%7
  • 1 star37%16
Share of 43 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support35%13
  • Games27%10
  • Website & app24%9
  • Bonuses22%8
  • Withdrawals19%7
  • Deposits & payment methods5.4%2
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence22%8
  • Customer support19%7
  • Withdrawals19%7
  • Bonuses16%6
  • Deposits & payment methods14%5
  • Account8.1%3
Share of the 37 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–273.33
20255–16–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–39–
Casino Guru104–

Block 11

Latest complaints and reviews

The newest records about Spinrise Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Self-exclusion

    Unresolved

    Germany · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Spinrise Casino in Germany

What bonuses and promotions does Spinrise Casino run in Germany?

We read 17 live offers for Germany on the Spinrise Casino site itself.

Does Spinrise Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 6 tiers.

How many complaints and reviews about Spinrise Casino come from players in Germany?

53 of the 706 complaints and reviews about Spinrise Casino come from players in Germany. Across all its markets, 83 complaints have a known outcome, and 81% of them were resolved.

Who owns Spinrise Casino?

Spinrise Casino is operated by Metlait SRL and runs under the Moon Partners affiliate programme.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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