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Casino profile

Moonwin Casino

Player complaints and reviews about Moonwin Casino, plus its operator (Moon Partners), licences and welcome offers.

moonwin.com
moonwin.com
Capture of the Moonwin Casino website

Profile

Website
moonwin.com
Established
2023
Operator
Moon Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Norwegian
  • French
  • Italian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Bitcoin
  • Tether
  • Ethereum
  • Dogecoin
  • USD Coin

About

Moonwin Casino belongs to the Moon Partners affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 5 languages, including English, German, Norwegian, French. 11 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 11 welcome offers.

Moonwin Casino is listed in 9 markets, among them Canada, Germany, France and Belgium. On the Moonwin Casino site for Finland, we found a loyalty programme with 25 tiers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

25 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Skywatcher

    3 Free Spins

  2. 2

    Stargazer

    5 Free Spins

  3. 3

    Celestial Apprentice

    10 Free Spins

  4. 4

    Gravity Pioneer

    15 Free Spins

  5. 5

    Starry Initiate

    20 Free Spins

  6. 6

    Interstellar Pioneer

    10 Free Spins

  7. 7

    Space Voyager

    15 Free Spins

  8. 8

    Stardust Seeker

    20 Free Spins

  9. 9

    Nebula Navigator

    25 Free Spins

  10. 10

    Astro Explorer

    30 Free Spins

  11. 11

    Lunar Luminary

    30 Free Spins

  12. 12

    Comet Conqueror

    40 Free Spins

  13. 13

    Nebula Nomad

    50 Free Spins

  14. 14

    Cosmic Conqueror

    75 Free Spins

  15. 15

    Astral Ambassador

    100 Free Spins

  16. 16

    Solar Sentinel

    100 Free Spins

  17. 17

    Galactic Guru

    125 Free Spins

  18. 18

    Galaxy Guardian

    150 Free Spins

  19. 19

    Space Commander

    100 Free Spins

  20. 20

    Stellar Wayfarer

    150 Free Spins

  21. 21

    Astro Admiral

    200 Free Spins

  22. 22

    Quantum Quester

    225 Free Spins

  23. 23

    Starlit Sage

    250 Free Spins

  24. 24

    Moonlit Maestro

    275 Free Spins

  25. 25

    MoonWin Mastermind

    300 Free Spins

Player Intelligence

1,335 records

What players report about Moonwin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

59

77% resolved, of those with a known outcome

Total reviews

1,276

Across all review sites

Player rating

4.38 / 5

Trustpilot 4.2 · AskGamblers 4.65 · Tribuna 4.3

GEO markets

30

Countries stated on 84% of records

Moonwin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Moonwin Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 59 complaints and 1,276 reviews about Moonwin Casino on 5 sites. In the 12 months to November 4, 2026, they filed 38 complaints and posted 1,071 reviews. That is 280% more complaints than in the 12 months before (10). Reviews are up 1,656% on the 12 months before (61). The average review rating rose from 3.27 to 4.23 out of 5 year on year. Of the complaints with a known outcome, 76% were resolved in the last 12 months, against 60% in the 12 months before.

The problem players report most often is “Self-exclusion”: 39% of the 57 complaints with a labelled problem. Next come “Account not closed on request” (33%) and “Withdrawal delay” (16%). Complaints about “Responsible gambling” make up 39% of those with a topic, against 1.7% across all brands.

Of the 57 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts Moonwin Casino 920th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Moonwin Casino 4.17 out of 5 on average over 1,276 rated reviews, against 3.44 across all brands. 80% of the ratings are four or five stars, and 14% are one or two. The review sites’ own scores average 4.38 out of 5 across 3 sites. By that score, Moonwin Casino ranks 400th of 4,286 rated casinos. Reviewers most often praise “Games” (393 reviews), “Website & app” (274 reviews) and “Customer support” (273 reviews). The most common criticism concerns “Withdrawals” (97 reviews), “Customer support” (71 reviews) and “Trust & licence” (58 reviews).

The countries players state most often are Australia (36%), Canada (19%) and Germany (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Moonwin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide variety of games available at Moonwin Casino, with many noting the impressive selection of slots and live dealer options. Additionally, the fast withdrawal process and responsive customer support contribute to a positive overall experience.

Some players expressed dissatisfaction with the clarity of bonus conditions and the frequency of reload bonuses. Additionally, there were complaints about the high minimum deposit requirements and issues with account management for those seeking to limit their gambling.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion39%22
  • Account not closed on request33%19
  • Withdrawal delay16%9
  • Withdrawal refused3.5%2
  • Account blocked1.8%1
  • Wagering terms1.8%1
  • Double charge1.8%1
  • Gambling limits1.8%1
  • Other problems1.8%1
Share of the 57 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling39%23
  • Account34%20
  • Withdrawal19%11
  • Payments & refunds5.1%3
  • Bonus1.7%1
  • Technical1.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved75%44
  • Unresolved22%13
  • Closed without an outcome1.7%1
  • Open1.7%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Moonwin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Moonwin Casino against the market
MeasureMoonwin CasinoAll brands
Complaints resolved77%59%
Average review rating4.173.44
Complaints per 100 reviews4.626.4
Share of “Responsible gambling” complaints39%1.7%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars64%813
  • 4 stars17%213
  • 3 stars6%77
  • 2 stars1.8%23
  • 1 star12%150
Share of 1,276 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games40%393
  • Website & app28%274
  • Customer support28%273
  • Withdrawals22%221
  • Bonuses22%214
  • Deposits & payment methods8.9%88
Share of the 990 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals9.8%97
  • Customer support7.2%71
  • Trust & licence5.9%58
  • Bonuses5.7%56
  • Account5.1%50
  • Responsible gambling3.9%39
Share of the 990 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia36%403
  • Canada19%211
  • Germany12%129
  • Ireland6.2%69
  • New Zealand4.8%54
  • Portugal4.1%46
  • Austria4%45
  • Switzerland2.9%33
  • Norway2.7%30
  • United States2.1%23
  • Other countries6.8%76
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263375%9384.22
20251377%2064.01
20249–1294.06
20231–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–9924.2 / 5
AskGamblers141964.65 / 5
Casino Guru4477–
Tribuna–114.3 / 5
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Moonwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Norway · Trustpilot

  • Review

    4.0 of 5 stars

    Australia · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    Ireland · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Ireland · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Canada · Casino Guru

129 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Moonwin Casino

Who owns Moonwin Casino?

Moonwin Casino is operated by Novatrix SRL and runs under the Moon Partners affiliate programme.

Is Moonwin Casino licensed?

Yes. Moonwin Casino holds a licence from Tobique Gaming Commission.

When was Moonwin Casino founded?

Moonwin Casino launched in 2023.

Which currencies does Moonwin Casino accept?

Currencies listed for Moonwin Casino: Euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Norwegian kroner, Bitcoin, Tether and 3 more. Its site is available in 5 languages: English, German, Norwegian, French and 1 more.

What welcome bonuses does Moonwin Casino offer?

11 welcome offers are listed for Moonwin Casino. The first on the list is “130% up to €1000 + 100 Free Spins at Moonwin Casino”, with a 40× wagering requirement.

Which countries is Moonwin Casino available in?

Moonwin Casino is listed in 9 markets: Australia, Austria, Belgium, Canada, France, Germany, Italy, New Zealand and 1 more.

Does Moonwin Casino have a loyalty programme in Finland?

Yes. Its loyalty programme for Finland has 25 tiers.

What do players say about Moonwin Casino?

Players have filed 59 complaints and written 1,276 reviews about Moonwin Casino. Players rate Moonwin Casino 4.38 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Moonwin Casino?

“Self-exclusion” – 39% of the 57 complaints about Moonwin Casino with a labelled problem. Followed by “Account not closed on request” (33%) and “Withdrawal delay” (16%).

Do players report withdrawal problems at Moonwin Casino?

Withdrawals are the topic of 11 complaints about Moonwin Casino: 19% of the 59 with a topic. The most common withdrawal problem is “Withdrawal delay” (82% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Moonwin Casino resolve player complaints?

77% of the 57 complaints about Moonwin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Moonwin Casino is 920th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Moonwin Casino?

Praised most: “Games”, “Website & app” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 80% of the rated reviews give four or five stars, and 14% give one or two.

How many complaints has Moonwin Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 38 complaints about Moonwin Casino. That is 280% more than in the 12 months before, when there were 10.

Where do Moonwin Casino’s players come from?

The countries named most often in complaints and reviews about Moonwin Casino are Australia (36%), Canada (19%) and Germany (12%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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