Casino profile

Prime Casino

Player complaints and reviews about Prime Casino, plus its operator (Prime Partners), licences and welcome offers.

About

Prime Casino belongs to the Prime Partners affiliate programme. The site launched in 2007. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is in English. 7 account currencies are listed, including Euros, British pounds sterling, Norwegian kroner, US dollars.

Prime Casino is listed in 3 markets: United Kingdom, New Zealand and India. On the Prime Casino site for United Kingdom, we found 4 welcome bonuses. In United Kingdom, Prime Casino accepts 7 payment methods, among them Apple Pay, Mastercard, PayPal and Paysafecard.

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Welcome bonuses

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

100% Bonus up to £25 + 50 Free Spins as a Welcome Offer
Choose Your Welcome Offer At Prime Casino
Embark on your gaming journey with Prime Casino with a choice of welcome offers, exciting promotions, innovative features and one of the biggest selections of online casino games available.
Find out below what we have…
Read in full
100% Bonus up to £25 + 50 Free Spins as a Welcome Offer
Choose Your Welcome Offer At Prime Casino
Embark on your gaming journey with Prime Casino with a choice of welcome offers, exciting promotions, innovative features and one of the biggest selections of online casino games available.
Find out below what we have made available for our new customers. Transcend the Ordinary with Prime Casino – where exceptional experiences await!
CLAIM OFFER
Bonus T&C: Automatically credited upon 1st Deposit (min £10). Max Bonus £25. Game: Big Bass Bonanza, Spin Value: £0.1. WR 10x Bonus (only Slots count). WR 10x free spin winnings (only Slots count). Max bet is 10% (min £0.10) of the free spin winnings and bonus or £5 (lowest applies). Bonus Policy applies.
Our Welcome Bonus Lets You Choose Between a Match Bonus, Free Spins, and More!
At Prime Casino we offer a selection of welcome offers, allowing you to thoroughly explore our site no matter your budget. Players can choose which of our three offers they’d like to choose:
#1
Our 100% match-up bonus up to £25 which not only covers slot games (at 100%) but any other game on our site too (at 10%).
#2
151 free spins on Big Bass Splash; one of the most popular slot games, upon your first deposit.
#3
Free spins for a YEAR. By depositing £25 or more you’ll receive a 50% match-up bonus (up to £25) plus 10 free spins a week for the entire year; that’s 520 total free spins!
All New Players Are Eligible!
Only new players are eligible for our welcome bonus, but don’t be too down if you’re one of our lovely returning players as there’s always a variety of promotions and events to discover at Prime Casino, just check out our Daily Picks or our Promotions page to discover more.
All new players are eligible for the match-up bonus, which will be automatically credited to your account upon your first deposit (unless you opt to enter one of the codes to activate another promotion). Alternatively, you could pick the 151 free spins offer which can be claimed by using the promo code PrimeBB and making a deposit of £10 or more. You can also choose to claim our fantastic free spins for a year offer, then you’ll need to make sure your first deposit is £25 or more and you use the promo code PC365 to activate the offer.
Claiming the Welcome Bonus is Easy!
So long as you meet the eligibility requirements mentioned above, then claiming your Welcome Bonus is super simple! When you pick what bonus you want it can be activated once you’ve made your first deposit, and the match-up bonus will be automatically credited to your account if you don’t opt for either free spins promo.
Just follow these steps:
#1
Sign up for a Prime Casino account. You’ll need to be of legal gambling age (18+)
#2
Make your first deposit, and, if you don’t enter a promotional code to trigger another offer; we’ll automatically match it up to £25. Deposit £10 or more and enter the code ‘PrimeBB’ for your 151 free spins on Big Bass Splash. Deposit £25 or more and enter the code ‘PC365’ to activate the free spins for a year bonus. Only one welcome offer may be claimed by every new player.
#3
Have fun! With your bonus in hand, explore everything that Prime Casino has to offer. Your 10 free spins will be awarded on Thursdays/Fridays if you pick our free spins for a year offer. If you pick our 151 free spins offer you can find the Big Bass Splash game in our extensive library of slots.
The Prime Casino Promotions Don't Just Stop at Hello!
As we mentioned earlier, don’t feel too down if you’re a returning player and therefore not eligible for the welcome bonus, as at Prime Casino you’ll find a whole range of great events, promotions, bonuses, and features to enjoy. Be sure to keep your eyes peeled on the Daily Picks tab, or click any of the links below to start learning more. T&C's apply.
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151 Free Spins
Discover Prime Casinos Free Spins Bonus
At Prime Casino we have an incredible free spins bonus available to claim on your first deposit. Embark on your online casino journey with 151 free spins on the smash hit slot Big Bass Splash, or enjoy weekly free spins…
Read in full
151 Free Spins
Discover Prime Casinos Free Spins Bonus
At Prime Casino we have an incredible free spins bonus available to claim on your first deposit. Embark on your online casino journey with 151 free spins on the smash hit slot Big Bass Splash, or enjoy weekly free spins for a whole year! Keep on reading to learn more.
Make a Splash With 151 Free Spins
Am I eligible for this bonus?
Our exciting 151 Free Spins Bonus is available to all new players at Prime Casino when they make their first deposit of £10 or more. Enter the promo code PrimeBB, and you’ll be awarded 151 free spins on Big Bass Splash; a high volatility fishing-themed slot game from Pragmatic Play that’s part of their smash hit Big Bass slot series. Each of your free spins will have a £0.1 value - we hope you get lucky and reel in some nice wins!
Bonus T&C: 1st Deposit (Min. £10) only. Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (only Slots count). Max bet is 10% (min £0.1) of the free spin winnings or £5 (lowest applies). Use code: PrimeBB. Bonus Policy applies.
How can I claim this bonus?
Claiming this bonus is easy; just follow these steps:
#1
Register for a Prime Casino account.
#2
Make your first deposit. To be eligible for the promotion this will need to be £10 or more. Enter the code ‘PrimeBB’ and you’ll activate the promotion.
#3
You’ll then receive 151 free spins for the Big Bass Splash slot, and you’ll have 30 days to use these. All free spins are valued at £0.1, and there’s a 10x wagering requirement.
Enjoy 10 Weekly Free Spins For an Entire Year!
Am I eligible for this bonus?
How does a year's worth of free spins sound? That’s 10 free spins every week for an entire year, making for a jaw-dropping total of 520 free spins! To be eligible you need to be a new player, making your first deposit. For the bonus to be active, you’ll need to make sure your wager is £25 or more, and you’ll need to enter the required promotional code - PC365. You’ll be awarded 10 free spins every Thursday/Friday.
Bonus T&C: 1st Deposit (min £25) only. Max Bonus £25. Benefits: Free Spins for a year + 50% Bonus. The weekly 10 free spins will be given either Thursdays or Fridays. WR of 10x Bonus (only Slots count) and 10x free spin winnings (only Slots count). Max bet is 10% (min £0.1) of the free spin winnings and bonus or $5 (lowest applies). Use code: PC365. Bonus Policy applies.
How can I claim this bonus?
Simply follow these steps to claim free spins for a year:
#1
Register your Prime Casino Account and make sure your first deposit is £25 or more. Then, enter the promo code ‘PC365’ to activate the promotion.
#2
Your account will then be credited 10 free spins weekly for a 52-week period.
#3
Now browse our extensive selection of slots and decide what game to wager your first 10 free spins on. There is a 10x wagering requirement.
More FAQs on Casino Free Spins
There's Always a Promotion at Prime Casino!
There’s always something going on at our online casino. Be this exciting new releases, seasonal events, or top-tier promotions; we make sure both new and returning players at Prime Casino are well cared for.
Register and deposit today to claim your free spins, or if you’re already part of the Prime Casino community, check out our range of exceptional features, extensive games lobby, and current promotions.
Explore the Daily Picks section of our site for more information, or check out the links below to get started. T&C's apply.
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Live Table Golden Chips
Gold Standard Live Casino Gameplay With Golden Chips
At Prime Casino, we know all our players are unique and exciting characters with their own gameplay preferences. That’s why we work hard to ensure we don’t just spoil new players or slots fans, but also our…
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Live Table Golden Chips
Gold Standard Live Casino Gameplay With Golden Chips
At Prime Casino, we know all our players are unique and exciting characters with their own gameplay preferences. That’s why we work hard to ensure we don’t just spoil new players or slots fans, but also our live dealer and table game aficionados.
Introducing our Golden Chips promotion, operated in conjunction with live casino powerhouse Playtech. Use promo code GC25 to get rewarded simply for enjoying your favourite Playtech Live Casino titles. Read FAQs to learn more!
Bonus T&C: Min. deposit of £10. Golden chip value: £0.25. Games: any PlayTech Live Table Games we have excluding Live Slots, Buffalo Blitz, Everybody's Jackpot & Deal or No Deal. Bonus Policy applies.
FAQs on Golden Chips
How do I qualify for the Golden Chips promotion?
To qualify, you need to make a minimum deposit of £10 and use the promo code GC25 during your deposit. The Golden Chips can then be used on any Playtech Live Table Games available, excluding Live Slots, Buffalo Blitz, Everybody's Jackpot, and Deal or No Deal.
What is the value of a Golden Chip, and how can I use it?
Each Golden Chip is worth £0.25. You can use them on eligible Playtech Live Table Games. Please note that excluded games include Live Slots, Buffalo Blitz, Everybody's Jackpot, and Deal or No Deal.
Can I use the promo code more than once?
No, the promo code GC25 can only be used once per player. However, the promotion is available to all eligible players who meet the deposit requirements.
Check Out Other Prime Casino Promotions
Prime Casino wants every player to have the best online casino experience, that’s why we always offer a variety of captivating and entertaining promotions available. Since we recognise that every one of our devoted players is different, we provide features and promotions for every game in our library. We also enjoy any reason to host a seasonal promotional party, so practically every significant event of the year has a themed campaign.
To be updated about what's going on at Prime Casino, make sure to check out the Daily Picks part of our website, or click any of the following links to get started. T&C's apply.
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Saturday's Prize Twister
A Promotion With a Twist! Introducing Prize Twister
Prize Twister is an exciting bonus game featured at Prime Casino that can award players with stellar prizes. Spins for the Prize Twister are free and cannot be purchased, meaning that players need to earn…
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Saturday's Prize Twister
A Promotion With a Twist! Introducing Prize Twister
Prize Twister is an exciting bonus game featured at Prime Casino that can award players with stellar prizes. Spins for the Prize Twister are free and cannot be purchased, meaning that players need to earn spins by engaging with the online casino in various ways, such as making deposits, playing games, or taking part in promotions. Keep on reading to learn more about the iconic Prize Twister bonus game.
Bonus T&C: Offer is available once every Saturday upon making a successful deposit on that day. Bonuses do not prevent withdrawing deposit balance. Prize Twister awards a random prize of either Free Spins/Bonus/Cash. Bonus Policy applies.
How Does the Prize Twister Work?
Prize Twister is an exclusive bonus game featured at Prime Casino. If you're a regular slot player on our site, you'll know exactly what to do when you play Prize Twister, but be prepared, it may look like a humble slot machine, but the Prize Twister is a machine like no other!
Instead of aiming to match symbols on paylines to achieve prize payouts, players can win amazing prizes including scratchcards, free spins, and amazing cash rewards, up to a £25.000 jackpot! The Prize Twister machine has three levels; the Mini Twister, the Super Twister, and the Mega Twister. By landing a ‘next’ symbol you’ll advance through these levels, with bigger and better prizes to be won at each stage. Read on to learn how you can be eligible for a spin of this mega machine.
Am I Eligible For Prize Twister Spins?
The finer details of the Prize Twister promotion can change from time to time, as players may be granted a spin on the machine as part of a limited-time promotion. A few requirements will always remain the same; you will need to be over 18 and have a registered Prime Casino account.
Currently, all players need to do is deposit on Saturday to be eligible to receive a Prize Twister spin. This is a perfect extra treat if you are looking for a weekend unwind from the 9 to 5 with your favourite Prime Casino games.
How to Claim Your Prize Twister Spin
You can claim your Prize Twister spin by following these three simple steps:
#1
Once you’ve made your Saturday deposit, head over to the Rewards section where you can find a whole host of exciting goodies to redeem, including your Prize Twister spin.
#2
Click on the Prize Twister’s claim button and you’ll be able to make your spin. When the reels stop, your prize will be revealed, and by landing a ‘next’ symbol you will advance to the next Prize Twister stage.
#3
While packed with treats it is worth mentioning that not all Prize Twister spins will produce a winning outcome. The standard bonus policy will apply to any wins, but will not prevent you from withdrawing your deposit balance.
Even More Exciting Promotions Await at Prime Casino
At Prime Casino, we ensure we have a range of exciting and engaging promotions at all times. We know all of our loyal players are unique, which is why we offer promotions and features across our entire range of games. We also love any excuse to throw a seasonal promotional party, meaning you’ll find a themed promotion for almost all the major events of the calendar year.
Be sure to visit the Daily Picks section of our site to always remain posted on what’s going on here at Prime Casino, or click any of the following links to get started. T&C's apply.
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Payment methods

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

method	currency	category	provider	min	max
Currency not stated on the page
Apple Pay	–	E-wallet	–	–	–
Mastercard	–	Card	–	–	–
PayPal	–	E-wallet	–	–	–
Paysafecard	–	Voucher	–	–	–
Payz	–	E-wallet	–	–	–
Trustly	–	Bank transfer	–	–	–
Visa	–	Card	–	–	–

Currency not stated on the page

Apple Pay
E-wallet
–
Mastercard
Card
–
PayPal
E-wallet
–
Paysafecard
Voucher
–
Payz
E-wallet
–
Trustly
Bank transfer
–
Visa
Card
–

Player Intelligence

63 records

What players report about Prime Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

77% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.6 / 5

AskGamblers 2.9 · Trustpilot 2.3

GEO markets

Countries stated on 60% of records

Prime Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Prime Casino, the way Player Intelligence PRO computes it.

Since 2007, players have posted 16 complaints and 47 reviews about Prime Casino on 5 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 16 reviews.

The problem players report most often is “Documents rejected or requested again”: 25% of the 16 complaints with a labelled problem. Next come “Withdrawal delay” (25%) and “Withdrawal refused” (19%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 13 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts Prime Casino 924th of 1,917 casinos with at least 10 such complaints.

Reviewers give Prime Casino 2.25 out of 5 on average over 40 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 2.6 out of 5 across 2 sites. By that score, Prime Casino ranks 3,018th of 4,286 rated casinos. Reviewers most often praise “Games” (14 reviews), “Bonuses” (12 reviews) and “Withdrawals” (8 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Bonuses” (10 reviews) and “Customer support” (9 reviews).

The countries players state most often are United Kingdom (45%), Ireland (34%) and Spain (7.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Prime Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2007200920112013201520172019202120232026

Complaints count

Period	Value
2007	1
2008	0
2009	2
2010	0
2011	0
2012	0
2013	1
2014	1
2015	0
2016	1
2017	0
2018	1
2019	0
2020	0
2021	0
2022	1
2023	3
2024	0
2025	2
2026	2

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Documents rejected or requested again25%4
Withdrawal delay25%4
Withdrawal refused19%3
Verification delay13%2
Account blocked6.3%1
Unfair terms6.3%1
Withdrawal limits6.3%1

Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal50%8
KYC / verification38%6
Account6.3%1
Other6.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved63%10
Unresolved19%3
Status we do not recognise yet13%2
Closed without an outcome6.3%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Prime Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Prime Casino against the market
Measure	Prime Casino	All brands
Complaints resolved	77%	59%
Average review rating	2.25	3.44
Complaints per 100 reviews	34	26.4
Share of “Withdrawal” complaints	50%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20132014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2013	6
2014	6
2015	2
2016	3
2017	0
2018	0
2019	0
2020	0
2021	0
2022	2
2023	5
2024	1
2025	9
2026	13

Block 07

Review stars

How the rated reviews split by star.

5 stars18%7
4 stars15%6
3 stars7.5%3
2 stars5%2
1 star55%22

Share of 40 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games32%14
Bonuses27%12
Withdrawals18%8
Website & app16%7
Customer support14%6
Fairness & RTP6.8%3

Share of the 44 reviews that name at least one aspect.reviews

Criticised

Withdrawals30%13
Bonuses23%10
Customer support20%9
Website & app14%6
Trust & licence14%6
Fairness & RTP11%5

Share of the 44 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.6

2.5

3.67

1.44

1.92

2014201520162017201820192020202120222023202420252026

Rating history

Period	Value
2014	2.6
2015	2.5
2016	3.67
2017	0
2018	0
2019	0
2020	0
2021	0
2022	1
2023	4
2024	1
2025	1.44
2026	1.92

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom45%17
Ireland34%13
Spain7.9%3
Canada2.6%1
Germany2.6%1
Finland2.6%1
Jersey2.6%1
United States2.6%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	2	–	13	–
2025	2	–	9	–
2024	0	–	1	–
2023	3	–	5	–
2022	1	–	2	–
2018	1	–	0	–
2016	1	–	3	–
2015	0	–	2	–
2014	1	–	6	–
2013	1	–	6	–
2009	2	–	0	–
2007	1	–	0	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	22	2.3 / 5
AskGamblers	3	17	2.9 / 5
Casino Guru	8	8	–
Casinomeister	4	–	–
LCB	1	–	–

Block 13

Latest complaints and reviews

The newest records about Prime Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 2, 2026
1.0 of 5 stars
Jersey · Trustpilot
ReviewSep 15, 2026
5.0 of 5 stars
Ireland · Trustpilot
ComplaintSep 7, 2026
Withdrawal refused
Resolved
Spain · Casino Guru
ComplaintFeb 28, 2026
Documents rejected or requested again
Resolved
Ireland · Casino Guru
ComplaintDec 29, 2025
Withdrawal delay
Resolved
Ireland · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, Trustpilot.

Questions about Prime Casino

Who owns Prime Casino?

Prime Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.

Is Prime Casino licensed?

Yes. Prime Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Prime Casino founded?

Prime Casino launched in 2007.

Which currencies does Prime Casino accept?

Currencies listed for Prime Casino: Euros, British pounds sterling, Norwegian kroner, US dollars, New Zealand dollars, Indian rupees, Swedish kronor. Its site is available in one language: English.

Which countries is Prime Casino available in?

Prime Casino is listed in 3 markets: India, New Zealand, United Kingdom.

Which payment methods does Prime Casino accept in United Kingdom?

The Prime Casino cashier for United Kingdom lists 7 payment methods: Apple Pay, Mastercard, PayPal, Paysafecard, Payz, Trustly and 1 more.

What bonuses and promotions does Prime Casino run in United Kingdom?

We read 4 live offers for United Kingdom on the Prime Casino site itself.

What do players say about Prime Casino?

Players have filed 16 complaints and written 47 reviews about Prime Casino. Players rate Prime Casino 2.6 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Prime Casino?

“Documents rejected or requested again” – 25% of the 16 complaints about Prime Casino with a labelled problem. Followed by “Withdrawal delay” (25%) and “Withdrawal refused” (19%).

Do players report withdrawal problems at Prime Casino?

Withdrawals are the topic of 8 complaints about Prime Casino: 50% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does Prime Casino resolve player complaints?

77% of the 13 complaints about Prime Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Prime Casino is 924th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Prime Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 33% of the rated reviews give four or five stars, and 60% give one or two.

How many complaints has Prime Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Prime Casino.

Where do Prime Casino’s players come from?

The countries named most often in complaints and reviews about Prime Casino are United Kingdom (45%), Ireland (34%) and Spain (7.9%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.