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Casino profile
Villento Casino
Player complaints and reviews about Villento Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
villento.com
Profile
- Website
- villento.com
- Established
- 2006
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Licences
- Languages
- English
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
- New Zealand dollars
About
Villento Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2006. It holds a licence from Kahnawake Gaming Commission. The interface is in English. 5 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, US dollars.
Villento Casino is listed in 4 markets: Canada, United Kingdom, New Zealand and Austria. On the Villento Casino site for Finland, we found 5 welcome bonuses.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Forgot your account/password? English
English
Österreich (Deutsch)
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Player Intelligence
766 records
What players report about Villento Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
20
60% resolved, of those with a known outcome
Total reviews
746
Across all review sites
Player rating
4.05 / 5
Trustpilot 4.3 · AskGamblers 3.8
GEO markets
28
Countries stated on 95% of records
Villento Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Villento Casino, the way Player Intelligence PRO computes it.
Since 2008, players have posted 20 complaints and 746 reviews about Villento Casino on 5 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 91 reviews. Reviews are down 46% on the 12 months before (168). The average review rating fell from 4.31 to 4.18 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 26% of the 19 complaints with a labelled problem. Next come “Account blocked” (11%) and “Deposit not credited” (11%). Complaints about “Withdrawal” make up 35% of those with a topic, against 29% across all brands.
Of the 15 complaints with a known outcome, 60% were resolved, against 59% across all brands. That puts Villento Casino 1,399th of 1,917 casinos with at least 10 such complaints.
Reviewers give Villento Casino 4.19 out of 5 on average over 733 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 16% are one or two. The review sites’ own scores average 4.05 out of 5 across 2 sites. By that score, Villento Casino ranks 717th of 4,286 rated casinos. Reviewers most often praise “Customer support” (204 reviews), “Games” (152 reviews) and “Bonuses” (147 reviews). The most common criticism concerns “Bonuses” (67 reviews), “Withdrawals” (46 reviews) and “Fairness & RTP” (44 reviews).
The countries players state most often are Canada (71%), New Zealand (16%) and Austria (2.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Villento Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
200820102012201420162018202020222025
| Period | Value |
|---|---|
| 2008 | 4 |
| 2009 | 3 |
| 2010 | 2 |
| 2011 | 1 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay26%5
- Account blocked11%2
- Deposit not credited11%2
- Documents rejected or requested again11%2
- Withdrawal refused11%2
- Account closed5.3%1
- Bonus winnings confiscated5.3%1
- Bonus not credited5.3%1
- Other problems16%3
Block 03
Complaint categories
- Withdrawal35%7
- Account15%3
- Bonus15%3
- KYC / verification15%3
- Deposit10%2
- Other5%1
- Technical5%1
Block 04
Complaint status
- Resolved45%9
- Unresolved30%6
- Status we do not recognise yet20%4
- No status published5%1
Block 05
Villento Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Villento Casino | All brands |
|---|---|---|
| Complaints resolved | 60% | 59% |
| Average review rating | 4.19 | 3.44 |
| Complaints per 100 reviews | 2.7 | 26.4 |
| Share of “Withdrawal” complaints | 35% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
300
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 9 |
| 2014 | 4 |
| 2015 | 5 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 2 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 300 |
| 2024 | 177 |
| 2025 | 169 |
| 2026 | 77 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars69%507
- 4 stars9.3%68
- 3 stars6%44
- 2 stars3.3%24
- 1 star12%90
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support35%204
- Games26%152
- Bonuses25%147
- Withdrawals9.2%53
- Website & app7.1%41
- VIP & loyalty5.4%31
Criticised
- Bonuses12%67
- Withdrawals8%46
- Fairness & RTP7.6%44
- Customer support5.5%32
- VIP & loyalty3.8%22
- Website & app1.9%11
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
3.88
3.25
4
3
4.14
4.19
4.39
4.07
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4 |
| 2015 | 3.88 |
| 2016 | 3.25 |
| 2017 | 4 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 3 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 4.14 |
| 2024 | 4.19 |
| 2025 | 4.39 |
| 2026 | 4.07 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada71%513
- New Zealand16%114
- Austria2.5%18
- Slovakia2.3%17
- France1.8%13
- Germany1.7%12
- India0.6%4
- Netherlands0.6%4
- Czechia0.4%3
- Ireland0.4%3
- Other countries3.6%26
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 77 | 4.06 |
| 2025 | 3 | – | 169 | 4.39 |
| 2024 | 1 | – | 177 | 4.19 |
| 2023 | 1 | – | 300 | 4.14 |
| 2022 | 1 | – | 0 | – |
| 2021 | 1 | – | 0 | – |
| 2020 | 1 | – | 2 | – |
| 2017 | 0 | – | 1 | – |
| 2016 | 1 | – | 2 | – |
| 2015 | 1 | – | 5 | – |
| 2014 | 0 | – | 4 | – |
| 2013 | 0 | – | 9 | – |
| 2011 | 1 | – | 0 | – |
| 2010 | 2 | – | 0 | – |
| 2009 | 3 | – | 0 | – |
| 2008 | 4 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 718 | 4.3 / 5 |
| AskGamblers | 4 | 22 | 3.8 / 5 |
| Casinomeister | 11 | – | – |
| latestcasinobonuses.bet | – | 6 | – |
| Casino Guru | 5 | – | – |
Block 13
Latest complaints and reviews
The newest records about Villento Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Canada · Trustpilot
- Review
3.0 of 5 stars
Canada · Trustpilot
- Complaint
Withdrawal refused
UnresolvedCanada · Casino Guru
- Complaint
Documents rejected or requested again
Unresolved - Complaint
Game malfunction
ResolvedAustria · Casino Guru
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Villento Casino
Who owns Villento Casino?
Villento Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Villento Casino licensed?
Yes. Villento Casino holds a licence from Kahnawake Gaming Commission.
When was Villento Casino founded?
Villento Casino launched in 2006.
Which currencies does Villento Casino accept?
Currencies listed for Villento Casino: Canadian dollars, Euros, British pounds sterling, US dollars, New Zealand dollars. Its site is available in one language: English.
Which countries is Villento Casino available in?
Villento Casino is listed in 4 markets: Austria, Canada, New Zealand, United Kingdom.
What bonuses and promotions does Villento Casino run in Finland?
We read 5 live offers for Finland on the Villento Casino site itself.
What do players say about Villento Casino?
Players have filed 20 complaints and written 746 reviews about Villento Casino. Players rate Villento Casino 4.05 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Villento Casino?
“Withdrawal delay” – 26% of the 19 complaints about Villento Casino with a labelled problem. Followed by “Account blocked” (11%) and “Deposit not credited” (11%).
Do players report withdrawal problems at Villento Casino?
Withdrawals are the topic of 7 complaints about Villento Casino: 35% of the 20 with a topic. The most common withdrawal problem is “Withdrawal delay” (71% of them).
Does Villento Casino resolve player complaints?
60% of the 15 complaints about Villento Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Villento Casino is 1,399th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Villento Casino?
Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 78% of the rated reviews give four or five stars, and 16% give one or two.
How many complaints has Villento Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Villento Casino.
Where do Villento Casino’s players come from?
The countries named most often in complaints and reviews about Villento Casino are Canada (71%), New Zealand (16%) and Austria (2.5%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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