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Casino profile

Moonwin Casino in Germany

Player complaints and reviews about Moonwin Casino, plus its operator (Moon Partners), licences and welcome offers.

moonwin.com
moonwin.com
Capture of the Moonwin Casino website

Profile

Website
moonwin.com
Established
2023
Operator
Moon Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Norwegian
  • French
  • Italian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Bitcoin
  • Tether
  • Ethereum
  • Dogecoin
  • USD Coin

About

On the Moonwin Casino site for Germany, we found a loyalty programme with 6 tiers.

Moonwin Casino belongs to the Moon Partners affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 5 languages, including English, German, Norwegian, French. 11 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 11 welcome offers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Astro Explorer

    30 Freispiele

  2. 2

    Comet Conqueror

    40 Freispiele

  3. 3

    Lunar Luminary

    30 Freispiele

  4. 4

    Nebula Navigator

    25 Freispiele

  5. 5

    Nebula Nomad

    50 Freispiele

  6. 6

    Stardust Seeker

    20 Freispiele

Player complaints and reviews in Germany

129 records

129 of the 1,335 records about Moonwin Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

10

70% resolved, of those with a known outcome

Total reviews

119

Across all review sites

Player rating

4.32 / 5

119 ratings by these players

Share of all records

9.7%

of 1,335 about Moonwin Casino

What players in Germany say about Moonwin Casino

Players in Germany have filed 10 complaints and written 119 reviews about Moonwin Casino. That is 9.7% of the 1,335 records about it from every market. Complaints make up 7.8% of their records, against 4.4% across all markets. Their reviews rate it 4.32 out of 5 on average (119 ratings), against 4.17 across all markets. 13% of their rated reviews give one or two stars; across all markets the share is 14%.

The most common problem in their complaints is “Account not closed on request”: 50% of 10 complaints with a labelled problem (33% across all markets). 70% of their 10 complaints with a known outcome were resolved, against 77% across all markets. In the last 12 months: 4 complaints and 101 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Moonwin Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records7.8%4.4%
Resolved, of complaints with a known outcome70%77%
Average review rating, out of 54.324.17
Reviews rated 1–2 stars13%14%
Account not closed on request, of labelled complaints50%33%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account not closed on request50%5
  • Withdrawal delay30%3
  • Self-exclusion20%2
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account50%5
  • Withdrawal30%3
  • Responsible gambling20%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved70%7
  • Unresolved30%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars69%82
  • 4 stars16%19
  • 3 stars2.5%3
  • 2 stars3.4%4
  • 1 star9.2%11
Share of 119 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support37%26
  • Games27%19
  • Withdrawals27%19
  • Website & app21%15
  • Bonuses20%14
  • Deposits & payment methods11%8
Share of the 71 reviews that name at least one aspect.reviews

Criticised

  • Customer support11%8
  • Account8.5%6
  • Fairness & RTP8.5%6
  • Withdrawals8.5%6
  • Responsible gambling7%5
  • Trust & licence5.6%4
Share of the 71 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–864.48
20252–214.05
20244–12–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–112–
Casino Guru97–
AskGamblers1––

Block 11

Latest complaints and reviews

The newest records about Moonwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Germany · Trustpilot

  • Review

    4.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Self-exclusion

    Unresolved

    Germany · Casino Guru

  • Complaint

    Account not closed on request

    Unresolved

    Germany · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Germany · Casino Guru

11 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Moonwin Casino in Germany

Does Moonwin Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 6 tiers.

How many complaints and reviews about Moonwin Casino come from players in Germany?

129 of the 1,335 complaints and reviews about Moonwin Casino come from players in Germany. Across all its markets, 57 complaints have a known outcome, and 77% of them were resolved.

Who owns Moonwin Casino?

Moonwin Casino is operated by Novatrix SRL and runs under the Moon Partners affiliate programme.

Is Moonwin Casino licensed?

Yes. Moonwin Casino holds a licence from Tobique Gaming Commission.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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