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Casino profile

Moonwin Casino in New Zealand

Player complaints and reviews about Moonwin Casino, plus its operator (Moon Partners), licences and welcome offers.

moonwin.com
moonwin.com
Capture of the Moonwin Casino website

Profile

Website
moonwin.com
Established
2023
Operator
Moon Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Norwegian
  • French
  • Italian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Bitcoin
  • Tether
  • Ethereum
  • Dogecoin
  • USD Coin

About

On the Moonwin Casino site for New Zealand, we found a loyalty programme with 6 tiers. The registration form for New Zealand has 2 fields; the required ones include e-mail and password.

Moonwin Casino belongs to the Moon Partners affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 5 languages, including English, German, Norwegian, French. 11 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 11 welcome offers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Astro Explorer

    30 Free Spins

  2. 2

    Comet Conqueror

    40 Free Spins

  3. 3

    Lunar Luminary

    30 Free Spins

  4. 4

    Nebula Navigator

    25 Free Spins

  5. 5

    Nebula Nomad

    50 Free Spins

  6. 6

    Stardust Seeker

    20 Free Spins

Sign-up requirements

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mailrequired
  2. Passwordrequired

Sign in

  1. E-mailrequired
  2. Passwordrequired
  3. Password

Player complaints and reviews in New Zealand

54 records

54 of the 1,335 records about Moonwin Casino come from players who state they are in New Zealand. The figures below are theirs alone; the casino page covers every market.

Total complaints

3

Fewer than 5 with a known outcome

Total reviews

51

Across all review sites

Player rating

4.16 / 5

51 ratings by these players

Share of all records

4%

of 1,335 about Moonwin Casino

What players in New Zealand say about Moonwin Casino

Players in New Zealand have filed 3 complaints and written 51 reviews about Moonwin Casino. That is 4% of the 1,335 records about it from every market. Complaints make up 5.6% of their records, against 4.4% across all markets. Their reviews rate it 4.16 out of 5 on average (51 ratings), against 4.17 across all markets. 12% of their rated reviews give one or two stars; across all markets the share is 14%.

In the last 12 months: 3 complaints and 41 reviews.

A player counts as being in New Zealand when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Moonwin Casino in New Zealand, or compare the market with another one.

What the assistant can do
New Zealand and all markets
FigureNew ZealandAll markets
Complaints among all records5.6%4.4%
Average review rating, out of 54.164.17
Reviews rated 1–2 stars12%14%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2026
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars57%29
  • 4 stars24%12
  • 3 stars7.8%4
  • 2 stars2%1
  • 1 star9.8%5
Share of 51 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games49%21
  • Bonuses35%15
  • Customer support33%14
  • Website & app23%10
  • Withdrawals23%10
  • Deposits & payment methods7%3
Share of the 43 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals12%5
  • Deposits & payment methods4.7%2
  • KYC / verification4.7%2
  • Customer support4.7%2
  • Bonuses2.3%1
  • Fairness & RTP2.3%1
Share of the 43 reviews that name at least one aspect.reviews

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–384.58
20250–3–
20240–10–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–47–
Casino Guru24–
AskGamblers1––

Block 08

Latest complaints and reviews

The newest records about Moonwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    3.0 of 5 stars

    New Zealand · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    New Zealand · AskGamblers

  • Complaint

    Gambling limits

    Resolved

    New Zealand · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    New Zealand · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Moonwin Casino in New Zealand

Does Moonwin Casino have a loyalty programme in New Zealand?

Yes. Its loyalty programme for New Zealand has 6 tiers.

What does Moonwin Casino ask for at registration in New Zealand?

The Moonwin Casino registration form for New Zealand has 2 fields: e-mail, password. Marked as required: e-mail, password.

How many complaints and reviews about Moonwin Casino come from players in New Zealand?

54 of the 1,335 complaints and reviews about Moonwin Casino come from players in New Zealand. Across all its markets, 57 complaints have a known outcome, and 77% of them were resolved.

Who owns Moonwin Casino?

Moonwin Casino is operated by Novatrix SRL and runs under the Moon Partners affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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