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Casino profile

GoodWin Casino

Player complaints and reviews about GoodWin Casino, plus its operator (GoodWin Affiliates), licences and welcome offers.

goodwincasino.com
Capture of the GoodWin Casino website

About

GoodWin Casino belongs to the GoodWin Affiliates affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, Russian, German, Finnish. 7 account currencies are listed, including Euros, Russian rubles, US dollars, Bitcoin.

GoodWin Casino is listed in 5 markets, among them Germany, Spain, Finland and Italy.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Player Intelligence

244 records

What players report about GoodWin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

87

66% resolved, of those with a known outcome

Total reviews

157

Across all review sites

Player rating

4.4 / 5

AskGamblers 4.2 · casino.ru 4.7 · Tribuna 4.3

GEO markets

18

Countries stated on 20% of records

GoodWin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about GoodWin Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 87 complaints and 157 reviews about GoodWin Casino on 7 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 13 reviews. Reviews are down 24% on the 12 months before (17).

The problem players report most often is “Withdrawal delay”: 41% of the 76 complaints with a labelled problem. Next come “Account blocked” (13%) and “Withdrawal refused” (7.9%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.

Of the 87 complaints with a known outcome, 66% were resolved, against 59% across all brands. That puts GoodWin Casino 1,292nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 75%.

Reviewers give GoodWin Casino 3.71 out of 5 on average over 141 rated reviews, against 3.44 across all brands. 67% of the ratings are four or five stars, and 22% are one or two. The review sites’ own scores average 4.4 out of 5 across 3 sites. By that score, GoodWin Casino ranks 359th of 4,287 rated casinos. Reviewers most often praise “Games” (75 reviews), “Bonuses” (72 reviews) and “Withdrawals” (59 reviews). The most common criticism concerns “Withdrawals” (30 reviews), “Customer support” (27 reviews) and “Games” (19 reviews).

The countries players state most often are Russia (31%), Spain (25%) and Sweden (8.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about GoodWin Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay41%31
  • Account blocked13%10
  • Withdrawal refused7.9%6
  • Account closed5.3%4
  • Account not closed on request3.9%3
  • Bonus winnings confiscated3.9%3
  • Verification delay3.9%3
  • Documents rejected or requested again3.9%3
  • Other problems17%13
Share of the 76 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal47%40
  • Account24%20
  • KYC / verification7.1%6
  • Payments & refunds7.1%6
  • Bonus5.9%5
  • Other2.4%2
  • Responsible gambling2.4%2
  • Technical2.4%2
  • Deposit1.2%1
  • Customer support1.2%1
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved66%57
  • Unresolved34%30
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

GoodWin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

GoodWin Casino against the market
MeasureGoodWin CasinoAll brands
Complaints resolved66%59%
Average review rating3.713.44
Complaints per 100 reviews55.426.4
Share of “Withdrawal” complaints47%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars54%76
  • 4 stars13%19
  • 3 stars11%15
  • 2 stars6.4%9
  • 1 star16%22
Share of 141 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games50%75
  • Bonuses48%72
  • Withdrawals39%59
  • Customer support30%46
  • Website & app24%36
  • Deposits & payment methods15%22
Share of the 151 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals20%30
  • Customer support18%27
  • Games13%19
  • Bonuses12%18
  • Fairness & RTP9.3%14
  • KYC / verification7.9%12
Share of the 151 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia31%15
  • Spain25%12
  • Sweden8.3%4
  • Belarus4.2%2
  • Denmark4.2%2
  • United Arab Emirates2.1%1
  • Bulgaria2.1%1
  • Cyprus2.1%1
  • Germany2.1%1
  • Greece2.1%1
  • Other countries17%8
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–13–
20252–17–
20226–1–
20212871%14–
20204564%743.6
20194–344.41
20181–4–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers9754.2 / 5
affgambler.ru2121–
Casino Guru361–
latestcasinobonuses.bet2016–
casino.ru–314.7 / 5
Tribuna–134.3 / 5
forum-casino.com1––

Block 13

Latest complaints and reviews

The newest records about GoodWin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

  • Review

    2.0 of 5 stars

  • Complaint

    Withdrawal delay

    Unresolved
  • Complaint

    Missing funds

    Unresolved

    Russia · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    Russia · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, casino.ru, Tribuna.

Questions about GoodWin Casino

Who owns GoodWin Casino?

GoodWin Casino is operated by Nero Media LP and runs under the GoodWin Affiliates affiliate programme.

Is GoodWin Casino licensed?

Yes. GoodWin Casino holds a licence from Curacao Gaming Control Board.

When was GoodWin Casino founded?

GoodWin Casino launched in 2018.

Which currencies does GoodWin Casino accept?

Currencies listed for GoodWin Casino: Euros, Russian rubles, US dollars, Bitcoin, Litecoin, Ethereum, Bitcoin Cash. Its site is available in 10 languages: English, Russian, German, Finnish and 6 more.

Which countries is GoodWin Casino available in?

GoodWin Casino is listed in 5 markets: Finland, Germany, Italy, Poland, Spain.

What do players say about GoodWin Casino?

Players have filed 87 complaints and written 157 reviews about GoodWin Casino. Players rate GoodWin Casino 4.4 out of 5 on average across the 3 sites that publish one.

What do players complain about most at GoodWin Casino?

“Withdrawal delay” – 41% of the 76 complaints about GoodWin Casino with a labelled problem. Followed by “Account blocked” (13%) and “Withdrawal refused” (7.9%).

Do players report withdrawal problems at GoodWin Casino?

Withdrawals are the topic of 40 complaints about GoodWin Casino: 47% of the 85 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them). Of the withdrawal complaints with a known outcome, 75% were resolved.

Does GoodWin Casino resolve player complaints?

66% of the 87 complaints about GoodWin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, GoodWin Casino is 1,292nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about GoodWin Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Games”. 67% of the rated reviews give four or five stars, and 22% give one or two.

How many complaints has GoodWin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about GoodWin Casino.

Where do GoodWin Casino’s players come from?

The countries named most often in complaints and reviews about GoodWin Casino are Russia (31%), Spain (25%) and Sweden (8.3%).