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Tsars Casino

Player complaints and reviews about Tsars Casino, plus its operator (Spinwise Partners), licences and welcome offers.

tsars.com
Capture of the Tsars Casino website

About

Tsars Casino belongs to the Spinwise Partners affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including English, Spanish, Norwegian, Finnish. 21 account currencies are listed, including US dollars, Euros, Australian dollars, Polish zlotys. We list 9 welcome offers.

Tsars Casino is listed in 17 markets, among them Canada, Germany, France and Belgium. On the Tsars Casino site for Bulgaria, we found 3 promotions. In Bulgaria, Tsars Casino accepts 6 payment methods, among them E-wallet, Credit Card, Voucher and Online Banking. Its crypto options cover 4 coins: Litecoin, Bitcoin, USDT and Ethereum. The minimum deposit in $ is 20, the maximum 5,000.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

22 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

$

  • USDT

    Cryptocurrency

    20 – 5000

  • Ethereum

    Cryptocurrency

    20 – 5000

  • E-wallet

    E-wallet

    20 – 5000

  • E-transfer

    Other

    20 – 5000

  • Online Banking

    Bank transfer

    20 – 5000

  • E-wallet

    E-wallet

    20 – 5000

  • Credit Card

    Card

    20 – 5000

  • Online Banking

    Bank transfer

    100 – 5000

  • Online Banking

    Bank transfer

    50 – 5000

  • Litecoin

    Cryptocurrency

    20 – 5000

  • Bitcoin

    Cryptocurrency

    50 – 5000

  • USDT

    Cryptocurrency

    50 – 5000

  • Ethereum

    Cryptocurrency

    50 – 5000

  • E-transfer

    Other

    20 – 5000

€

  • E-wallet

    E-wallet

    20 – 5000

  • Credit Card

    Card

    20 – 700

  • Voucher

    Voucher

    20 – 5000

  • Credit Card

    Card

    20 – 4000

  • Online Banking

    Bank transfer

    20 – 5000

  • Online Banking

    Bank transfer

    20 – 10000

  • Litecoin

    Cryptocurrency

    20

  • Bitcoin

    Cryptocurrency

    20

Cashier read on August 13, 2026

Player Intelligence

1,670 records

What players report about Tsars Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

91

82% resolved, of those with a known outcome

Total reviews

1,579

Across all review sites

Player rating

4.38 / 5

AskGamblers 4.65 · Trustpilot 4.1

GEO markets

61

Countries stated on 52% of records

Tsars Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Tsars Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 91 complaints and 1,579 reviews about Tsars Casino on 6 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 154 reviews. That is 10% more complaints than in the 12 months before (10). Reviews are down 72% on the 12 months before (547). The average review rating fell from 4.4 to 3.87 out of 5 year on year. Of the complaints with a known outcome, 64% were resolved in the last 12 months, against 80% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 42% of the 89 complaints with a labelled problem. Next come “Bonus winnings confiscated” (9%) and “Deposit not credited” (9%). Complaints about “Withdrawal” make up 51% of those with a topic, against 29% across all brands.

Of the 91 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Tsars Casino 723rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give Tsars Casino 4.19 out of 5 on average over 1,575 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 15% are one or two. The review sites’ own scores average 4.38 out of 5 across 2 sites. By that score, Tsars Casino ranks 400th of 4,286 rated casinos. Reviewers most often praise “Games” (898 reviews), “Bonuses” (605 reviews) and “Customer support” (530 reviews). The most common criticism concerns “Withdrawals” (197 reviews), “Bonuses” (172 reviews) and “Customer support” (110 reviews).

The countries players state most often are Germany (17%), Poland (16%) and Sweden (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Tsars Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the wide variety of deposit methods, including numerous e-wallets and cryptocurrencies, which made transactions easy and convenient. The fast withdrawals and excellent customer support also received high praise, contributing to a smooth overall gaming experience.

Many players expressed frustration over the service fees associated with deposits and withdrawals, which they felt were unnecessary. Additionally, some noted that the promotional offers were infrequent and the wagering requirements could be challenging to meet.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay42%37
  • Bonus winnings confiscated9%8
  • Deposit not credited9%8
  • Withdrawal refused7.9%7
  • Account blocked5.6%5
  • Documents rejected or requested again5.6%5
  • Account closed4.5%4
  • Self-exclusion3.4%3
  • Other problems13%12
Share of the 89 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal51%46
  • Account12%11
  • Bonus9.9%9
  • Deposit9.9%9
  • KYC / verification6.6%6
  • Other3.3%3
  • Responsible gambling3.3%3
  • Payments & refunds2.2%2
  • Customer support1.1%1
  • Technical1.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%75
  • Unresolved18%16
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Tsars Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Tsars Casino against the market
MeasureTsars CasinoAll brands
Complaints resolved82%59%
Average review rating4.193.44
Complaints per 100 reviews5.826.4
Share of “Withdrawal” complaints51%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars72%1,138
  • 4 stars8.6%135
  • 3 stars3.8%60
  • 2 stars1.7%27
  • 1 star14%215
Share of 1,575 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games61%898
  • Bonuses41%605
  • Customer support36%530
  • Website & app34%501
  • Withdrawals34%495
  • Deposits & payment methods25%368
Share of the 1,471 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals13%197
  • Bonuses12%172
  • Customer support7.5%110
  • Website & app5.7%84
  • Fairness & RTP5.4%80
  • Deposits & payment methods5.2%77
Share of the 1,471 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany17%147
  • Poland16%136
  • Sweden12%103
  • Denmark6.3%55
  • Canada4.5%39
  • Slovenia4.3%38
  • Australia3.5%31
  • Norway3.4%30
  • Austria2.7%24
  • Spain2.3%20
  • Other countries29%253
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261070%1403.88
20251182%2774.18
20242789%6294.45
20231457%1653.95
20227–1744.2
20211794%1653.9
20204–293.08

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers357574.65 / 5
Trustpilot–7694.1 / 5
Casino Guru4742–
latestcasinobonuses.bet211–
CasinoReviews5––
Casinomeister2––

Block 13

Latest complaints and reviews

The newest records about Tsars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Norway · Trustpilot

  • Review

    5.0 of 5 stars

    Sweden · Trustpilot

  • Complaint

    Payments & refunds

    Unresolved
  • Complaint

    Withdrawal delay

    Resolved
  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

8 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Tsars Casino

Who owns Tsars Casino?

Tsars Casino is operated by Trink N.V. and runs under the Spinwise Partners affiliate programme.

Is Tsars Casino licensed?

Yes. Tsars Casino holds a licence from Anjouan Gaming Board.

When was Tsars Casino founded?

Tsars Casino launched in 2020.

Which currencies does Tsars Casino accept?

Currencies listed for Tsars Casino: US dollars, Euros, Australian dollars, Polish zlotys, Norwegian kroner, Kazakhstani tenges, Canadian dollars, New Zealand dollars and 13 more. Its site is available in 15 languages: English, Spanish, Norwegian, Finnish and 11 more.

What welcome bonuses does Tsars Casino offer?

9 welcome offers are listed for Tsars Casino. The first on the list is “200% up to €1000 + 100 Free Spins at Tsars Casino”, with a 5× wagering requirement.

Which countries is Tsars Casino available in?

Tsars Casino is listed in 17 markets: Australia, Austria, Belgium, Bulgaria, Canada, Czechia, Finland, France and 9 more.

Which payment methods does Tsars Casino accept in Bulgaria?

The Tsars Casino cashier for Bulgaria lists 6 payment methods: E-wallet, Credit Card, Voucher, Online Banking, Cryptocurrencies, E-transfer. For crypto, it takes 4 coins: Litecoin, Bitcoin, USDT, Ethereum.

What are the deposit limits at Tsars Casino in Bulgaria?

Deposits in $ run from 20 to 5,000 per transaction. The lowest minimum, 20 $, is via Cryptocurrencies.

What bonuses and promotions does Tsars Casino run in Bulgaria?

We read 3 live offers for Bulgaria on the Tsars Casino site itself.

What do players say about Tsars Casino?

Players have filed 91 complaints and written 1,579 reviews about Tsars Casino. Players rate Tsars Casino 4.38 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Tsars Casino?

“Withdrawal delay” – 42% of the 89 complaints about Tsars Casino with a labelled problem. Followed by “Bonus winnings confiscated” (9%) and “Deposit not credited” (9%).

Do players report withdrawal problems at Tsars Casino?

Withdrawals are the topic of 46 complaints about Tsars Casino: 51% of the 91 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does Tsars Casino resolve player complaints?

82% of the 91 complaints about Tsars Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Tsars Casino is 723rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Tsars Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 81% of the rated reviews give four or five stars, and 15% give one or two.

How many complaints has Tsars Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 11 complaints about Tsars Casino. That is 10% more than in the 12 months before, when there were 10.

Where do Tsars Casino’s players come from?

The countries named most often in complaints and reviews about Tsars Casino are Germany (17%), Poland (16%) and Sweden (12%).