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Casino profile

Moonwin Casino in Canada

Player complaints and reviews about Moonwin Casino, plus its operator (Moon Partners), licences and welcome offers.

moonwin.com
moonwin.com
Capture of the Moonwin Casino website

Profile

Website
moonwin.com
Established
2023
Operator
Moon Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Norwegian
  • French
  • Italian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Bitcoin
  • Tether
  • Ethereum
  • Dogecoin
  • USD Coin

About

On the Moonwin Casino site for Canada, we found a loyalty programme with 6 tiers.

Moonwin Casino belongs to the Moon Partners affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 5 languages, including English, German, Norwegian, French. 11 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 11 welcome offers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Astro Explorer

    30 Free Spins

  2. 2

    Comet Conqueror

    40 Free Spins

  3. 3

    Lunar Luminary

    30 Free Spins

  4. 4

    Nebula Navigator

    25 Free Spins

  5. 5

    Nebula Nomad

    50 Free Spins

  6. 6

    Stardust Seeker

    20 Free Spins

Player complaints and reviews in Canada

211 records

211 of the 1,335 records about Moonwin Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

14

62% resolved, of those with a known outcome

Total reviews

197

Across all review sites

Player rating

3.97 / 5

197 ratings by these players

Share of all records

16%

of 1,335 about Moonwin Casino

What players in Canada say about Moonwin Casino

Players in Canada have filed 14 complaints and written 197 reviews about Moonwin Casino. That is 16% of the 1,335 records about it from every market. Complaints make up 6.6% of their records, against 4.4% across all markets. Their reviews rate it 3.97 out of 5 on average (197 ratings), against 4.17 across all markets. 17% of their rated reviews give one or two stars; across all markets the share is 14%.

The most common problem in their complaints is “Self-exclusion”: 50% of 14 complaints with a labelled problem (39% across all markets). 62% of their 13 complaints with a known outcome were resolved, against 77% across all markets. In the last 12 months: 13 complaints and 167 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Moonwin Casino in Canada, or compare the market with another one.

What the assistant can do
Canada and all markets
FigureCanadaAll markets
Complaints among all records6.6%4.4%
Resolved, of complaints with a known outcome62%77%
Average review rating, out of 53.974.17
Reviews rated 1–2 stars17%14%
Self-exclusion, of labelled complaints50%39%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion50%7
  • Account not closed on request29%4
  • Game malfunction7.1%1
  • Withdrawal delay7.1%1
  • Withdrawal refused7.1%1
Share of the 14 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling50%7
  • Account29%4
  • Withdrawal14%2
  • Technical7.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved57%8
  • Unresolved36%5
  • Closed without an outcome7.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars57%113
  • 4 stars15%29
  • 3 stars11%21
  • 2 stars2%4
  • 1 star15%30
Share of 197 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games45%71
  • Withdrawals26%42
  • Customer support25%40
  • Bonuses21%34
  • Website & app16%25
  • Deposits & payment methods6.9%11
Share of the 159 reviews that name at least one aspect.reviews

Criticised

  • Customer support12%19
  • Bonuses8.8%14
  • Withdrawals7.5%12
  • Trust & licence6.9%11
  • Account5.7%9
  • Fairness & RTP5%8
Share of the 159 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261150%1223.98
20252–513.88
20240–224.0
20231–2–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–181–
Casino Guru1416–

Block 11

Latest complaints and reviews

The newest records about Moonwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Account not closed on request

    Resolved

    Canada · Casino Guru

  • Complaint

    Account not closed on request

    Unresolved

    Canada · Casino Guru

  • Complaint

    Account not closed on request

    Unresolved

    Canada · Casino Guru

14 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Moonwin Casino in Canada

Does Moonwin Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 6 tiers.

How many complaints and reviews about Moonwin Casino come from players in Canada?

211 of the 1,335 complaints and reviews about Moonwin Casino come from players in Canada. Across all its markets, 57 complaints have a known outcome, and 77% of them were resolved.

Who owns Moonwin Casino?

Moonwin Casino is operated by Novatrix SRL and runs under the Moon Partners affiliate programme.

Is Moonwin Casino licensed?

Yes. Moonwin Casino holds a licence from Tobique Gaming Commission.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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