100% up to $/€150, 1st Deposit Bonus at Luxury Casino
- Bonus
- 100%
- Max bonus
- $150
- Min deposit
- $10
- Wagering
- 200xb
Wagering applies to the bonus amount.
Casino profile
Luxury Casino
Player complaints and reviews about Luxury Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
luxurycasino.com
Profile
- Website
- luxurycasino.com
- Established
- 2011
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Languages
- English
- German
- French
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
- New Zealand dollars
- Brazilian reals
- Bitcoin
- Bitcoin Cash
- Ethereum
- Tether
- Litecoin
- Dogecoin
- Ripple
- USD Coin
- Binance Coin
- ADA
- TRON Show more
About
Luxury Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2011. It holds licences from Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission. The interface is available in 3 languages: English, German, French. 17 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, US dollars. We list 6 welcome offers.
Luxury Casino is listed in 7 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $/€150, 5th Deposit Bonus at Luxury Casino
- Bonus
- 100%
- Max bonus
- $150
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
100% up to 150 CAD at Luxury Casino
- Bonus
- 100%
- Max bonus
- 150 CAD
- Min deposit
- 20 CAD
- Wagering
- 200xb
- Max bet
- 24% of starting bonus value
Wagering applies to the bonus amount.
50% up to $/€200, 2nd Deposit Bonus at Luxury Casino
- Bonus
- 50%
- Max bonus
- $200
- Min deposit
- $10
- Wagering
- 200xb
Wagering applies to the bonus amount.
50% up to $/€200, 4th Deposit Bonus at Luxury Casino
- Bonus
- 50%
- Max bonus
- $200
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
25% up to $/€300, 3rd Deposit Bonus at Luxury Casino
- Bonus
- 25%
- Max bonus
- $300
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
Player Intelligence
4,037 records
What players report about Luxury Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
32
59% resolved, of those with a known outcome
Total reviews
4,005
Across all review sites
Player rating
3.86 / 5
Trustpilot 4.2 · AskGamblers 2.55 · casino.ru 4.7 · Tribuna 4.0
GEO markets
48
Countries stated on 98% of records
Luxury Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Luxury Casino, the way Player Intelligence PRO computes it.
Since 2010, players have posted 32 complaints and 4,005 reviews about Luxury Casino on 8 sites. In the 12 months to November 4, 2026, they filed 5 complaints and posted 859 reviews. Reviews are down 13% on the 12 months before (992). The average review rating fell from 4.16 to 4.04 out of 5 year on year.
The problem players report most often is “Bonus not credited”: 19% of the 27 complaints with a labelled problem. Next come “Withdrawal delay” (15%) and “Account blocked” (11%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.
Of the 32 complaints with a known outcome, 59% were resolved, against 59% across all brands. That puts Luxury Casino 1,422nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 67%.
Reviewers give Luxury Casino 4.07 out of 5 on average over 3,997 rated reviews, against 3.44 across all brands. 75% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 3.86 out of 5 across 4 sites. By that score, Luxury Casino ranks 1,039th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,156 reviews), “Games” (642 reviews) and “Bonuses” (606 reviews). The most common criticism concerns “Bonuses” (386 reviews), “Withdrawals” (384 reviews) and “Customer support” (267 reviews).
The countries players state most often are Canada (74%), New Zealand (17%) and Austria (2.7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Luxury Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players expressed frustration over the lack of transparency in the loyalty rewards system, noting that their tiers could drop unexpectedly without explanation. Additionally, the customer service was criticized for providing generic responses and failing to address specific concerns about missing VIP bonuses.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2010 | 1 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 3 |
| 2021 | 0 |
| 2022 | 6 |
| 2023 | 6 |
| 2024 | 4 |
| 2025 | 3 |
| 2026 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus not credited19%5
- Withdrawal delay15%4
- Account blocked11%3
- Documents rejected or requested again11%3
- Winnings voided11%3
- Withdrawal refused7.4%2
- Account closed3.7%1
- Bonus winnings confiscated3.7%1
- Other problems19%5
Block 03
Complaint categories
- Withdrawal38%12
- Bonus22%7
- Account13%4
- KYC / verification13%4
- Other6.3%2
- Payments & refunds6.3%2
- Technical3.1%1
Block 04
Complaint status
- Resolved59%19
- Unresolved41%13
Block 05
Luxury Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Luxury Casino | All brands |
|---|---|---|
| Complaints resolved | 59% | 59% |
| Average review rating | 4.07 | 3.44 |
| Complaints per 100 reviews | 0.8 | 26.4 |
| Share of “Withdrawal” complaints | 38% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,211
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 4 |
| 2014 | 7 |
| 2015 | 4 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 4 |
| 2019 | 3 |
| 2020 | 3 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 1,102 |
| 2024 | 1,211 |
| 2025 | 939 |
| 2026 | 718 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars65%2,608
- 4 stars10%400
- 3 stars6.3%250
- 2 stars3.5%139
- 1 star15%600
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support37%1,156
- Games20%642
- Bonuses19%606
- Withdrawals7.2%228
- VIP & loyalty5.6%175
- Website & app4.8%152
Criticised
- Bonuses12%386
- Withdrawals12%384
- Customer support8.5%267
- Fairness & RTP8.2%257
- Trust & licence3.1%96
- VIP & loyalty2.7%84
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.5
3.63
2.25
2.4
2.88
2.5
1
1
4.05
4.06
4.17
4.03
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 3.5 |
| 2015 | 3.63 |
| 2016 | 2.25 |
| 2017 | 2.4 |
| 2018 | 2.88 |
| 2019 | 2.5 |
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 4.05 |
| 2024 | 4.06 |
| 2025 | 4.17 |
| 2026 | 4.03 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada74%2,949
- New Zealand17%655
- Austria2.7%106
- Ireland1%39
- Germany0.5%20
- France0.5%18
- United Kingdom0.5%18
- Slovakia0.5%18
- Slovenia0.4%17
- Netherlands0.4%15
- Other countries2.9%114
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 4 | – | 718 | 4.03 |
| 2025 | 3 | – | 939 | 4.17 |
| 2024 | 4 | – | 1,211 | 4.06 |
| 2023 | 6 | – | 1,102 | 4.05 |
| 2022 | 6 | – | 1 | – |
| 2020 | 3 | – | 3 | – |
| 2019 | 0 | – | 3 | – |
| 2018 | 0 | – | 4 | – |
| 2017 | 1 | – | 5 | – |
| 2016 | 1 | – | 4 | – |
| 2015 | 1 | – | 4 | – |
| 2014 | 1 | – | 7 | – |
| 2013 | 1 | – | 4 | – |
| 2010 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 3,950 | 4.2 / 5 |
| AskGamblers | 10 | 35 | 2.55 / 5 |
| Casino Guru | 11 | 5 | – |
| Tribuna | – | 10 | 4.0 / 5 |
| CasinoReviews | 6 | – | – |
| Casinomeister | 5 | – | – |
| casino.ru | – | 3 | 4.7 / 5 |
| latestcasinobonuses.bet | – | 2 | – |
Block 13
Latest complaints and reviews
The newest records about Luxury Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Canada · Trustpilot
- Review
4.0 of 5 stars
Canada · Trustpilot
- Complaint
Withdrawal delay
ResolvedCanada · Casino Guru
- Complaint
Bonus not credited
Unresolved - Complaint
Documents rejected or requested again
ResolvedCanada · AskGamblers
57 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
Questions about Luxury Casino
Who owns Luxury Casino?
Luxury Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Luxury Casino licensed?
Yes. Luxury Casino holds 3 licences: Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission.
When was Luxury Casino founded?
Luxury Casino launched in 2011.
Which currencies does Luxury Casino accept?
Currencies listed for Luxury Casino: Canadian dollars, Euros, British pounds sterling, US dollars, New Zealand dollars, Brazilian reals, Bitcoin, Bitcoin Cash and 9 more. Its site is available in 3 languages: English, German, French.
What welcome bonuses does Luxury Casino offer?
6 welcome offers are listed for Luxury Casino. The first on the list is “100% up to $/€150, 1st Deposit Bonus at Luxury Casino”, with a 200× wagering requirement.
Which countries is Luxury Casino available in?
Luxury Casino is listed in 7 markets: Austria, Belgium, Canada, France, Germany, New Zealand, United Kingdom.
What do players say about Luxury Casino?
Players have filed 32 complaints and written 4,005 reviews about Luxury Casino. Players rate Luxury Casino 3.86 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Luxury Casino?
“Bonus not credited” – 19% of the 27 complaints about Luxury Casino with a labelled problem. Followed by “Withdrawal delay” (15%) and “Account blocked” (11%).
Do players report withdrawal problems at Luxury Casino?
Withdrawals are the topic of 12 complaints about Luxury Casino: 38% of the 32 with a topic. The most common withdrawal problem is “Withdrawal delay” (33% of them). Of the withdrawal complaints with a known outcome, 67% were resolved.
Does Luxury Casino resolve player complaints?
59% of the 32 complaints about Luxury Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Luxury Casino is 1,422nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Luxury Casino?
Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 75% of the rated reviews give four or five stars, and 18% give one or two.
How many complaints has Luxury Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 5 complaints about Luxury Casino.
Where do Luxury Casino’s players come from?
The countries named most often in complaints and reviews about Luxury Casino are Canada (74%), New Zealand (17%) and Austria (2.7%).
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