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Spinstar Casino

Player complaints and reviews about Spinstar Casino, plus its operator (Boomerang Partners), licences and welcome offers.

spinstar.bet
Capture of the Spinstar Casino website

About

Spinstar Casino belongs to the Boomerang Partners affiliate programme. The site launched in 2024. It holds a licence from Costa Rica Gambling. The interface is available in 10 languages, including English, French, Greek, Czech. 17 account currencies are listed, including Euros, Hungarian forints, Czech Republic korunas, Bitcoin. We list 12 welcome offers.

Spinstar Casino is listed in 9 markets, among them France, Belgium, Spain and Austria. On the Spinstar Casino site for Spain, we found 8 promotions.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

140 records

What players report about Spinstar Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

8

88% resolved, of those with a known outcome

Total reviews

132

Across all review sites

Player rating

3.85 / 5

Trustpilot 2.7 · AskGamblers 5.0

GEO markets

13

Countries stated on 96% of records

Spinstar Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spinstar Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 8 complaints and 132 reviews about Spinstar Casino on 4 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 59 reviews. Reviews are down 19% on the 12 months before (73). The average review rating rose from 2.62 to 2.8 out of 5 year on year.

Reviewers give Spinstar Casino 2.7 out of 5 on average over 132 rated reviews, against 3.44 across all brands. 40% of the ratings are four or five stars, and 55% are one or two. The review sites’ own scores average 3.85 out of 5 across 2 sites. By that score, Spinstar Casino ranks 1,040th of 4,286 rated casinos. Reviewers most often praise “Customer support” (32 reviews), “Games” (15 reviews) and “Website & app” (14 reviews). The most common criticism concerns “Withdrawals” (52 reviews), “Customer support” (32 reviews) and “Trust & licence” (21 reviews).

The countries players state most often are Netherlands (74%), Ireland (5.2%) and Spain (4.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spinstar Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the brilliant gaming experience and the clean mobile layout that makes browsing the massive slot collection effortless. The responsive interface and access to over 9,000 games via PWA technology were also highly praised, along with the polite 24/7 customer support.

Players disliked the slight delays in initial withdrawals due to the account verification process and the flat processing fees on some withdrawals. Additionally, there were complaints about fees for smaller withdrawals, although support was noted to be quick and helpful.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint categories

  • Withdrawal88%7
  • Bonus13%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved88%7
  • Unresolved13%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars36%47
  • 4 stars4.5%6
  • 3 stars4.5%6
  • 2 stars4.5%6
  • 1 star51%67
Share of 132 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support26%32
  • Games12%15
  • Website & app11%14
  • Withdrawals11%14
  • Bonuses5.6%7
  • Deposits & payment methods2.4%3
Share of the 125 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals42%52
  • Customer support26%32
  • Trust & licence17%21
  • KYC / verification10%13
  • Account9.6%12
  • Bonuses8%10
Share of the 125 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands74%99
  • Ireland5.2%7
  • Spain4.5%6
  • France3.7%5
  • Belgium2.2%3
  • United Kingdom2.2%3
  • Greece1.5%2
  • Italy1.5%2
  • Romania1.5%2
  • Sweden1.5%2
  • Other countries2.2%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–532.92
20257–792.54

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1272.7 / 5
Casino Guru52–
AskGamblers135.0 / 5
CasinoReviews2––

Block 11

Latest complaints and reviews

The newest records about Spinstar Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

  • Complaint

    Bonus not credited

    Resolved

    Spain · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Romania · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Spinstar Casino

Who owns Spinstar Casino?

Spinstar Casino is operated by 3-102-903325 LTDA and runs under the Boomerang Partners affiliate programme.

Is Spinstar Casino licensed?

Yes. Spinstar Casino holds a licence from Costa Rica Gambling.

When was Spinstar Casino founded?

Spinstar Casino launched in 2024.

Which currencies does Spinstar Casino accept?

Currencies listed for Spinstar Casino: Euros, Hungarian forints, Czech Republic korunas, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin and 9 more. Its site is available in 10 languages: English, French, Greek, Czech and 6 more.

What welcome bonuses does Spinstar Casino offer?

12 welcome offers are listed for Spinstar Casino. The first on the list is “700% up to €10000 + Up to 755 Free Spins, Welcome Package at Spinstar Casino”, with a 50× wagering requirement.

Which countries is Spinstar Casino available in?

Spinstar Casino is listed in 9 markets: Austria, Belgium, Czechia, France, Hungary, Italy, Romania, Spain and 1 more.

What bonuses and promotions does Spinstar Casino run in Spain?

We read 8 live offers for Spain on the Spinstar Casino site itself.

What do players say about Spinstar Casino?

Players have filed 8 complaints and written 132 reviews about Spinstar Casino. Players rate Spinstar Casino 3.85 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Spinstar Casino?

Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 40% of the rated reviews give four or five stars, and 55% give one or two.

How many complaints has Spinstar Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about Spinstar Casino.

Where do Spinstar Casino’s players come from?

The countries named most often in complaints and reviews about Spinstar Casino are Netherlands (74%), Ireland (5.2%) and Spain (4.5%).