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King Billy Casino

Player complaints and reviews about King Billy Casino, plus its operator (King Billy Partners), licences and welcome offers.

kingbillycasino.com
Capture of the King Billy Casino website

About

King Billy Casino belongs to the King Billy Partners affiliate programme. The site launched in 2017. It holds a licence from Tobique Gaming Commission. The interface is available in 4 languages: English, German, French, Norwegian. 15 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, US dollars. We list 15 welcome offers.

King Billy Casino is listed in 12 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

1,750 records

What players report about King Billy Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

186

82% resolved, of those with a known outcome

Total reviews

1,564

Across all review sites

Player rating

4.08 / 5

Trustpilot 3.6 · AskGamblers 4.35 · Tribuna 4.3

GEO markets

61

Countries stated on 67% of records

King Billy Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about King Billy Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 186 complaints and 1,564 reviews about King Billy Casino on 8 sites. In the 12 months to November 5, 2026, they filed 13 complaints and posted 102 reviews. That is 30% more complaints than in the 12 months before (10). Reviews are up 5% on the 12 months before (97). The average review rating fell from 3.76 to 3.42 out of 5 year on year. Of the complaints with a known outcome, 75% were resolved in the last 12 months, against 90% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 24% of the 170 complaints with a labelled problem. Next come “Withdrawal refused” (12%) and “Deposit not credited” (8.8%). Complaints about “Withdrawal” make up 36% of those with a topic, against 29% across all brands.

Of the 185 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts King Billy Casino 772nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 85%.

Reviewers give King Billy Casino 3.93 out of 5 on average over 1,553 rated reviews, against 3.44 across all brands. 74% of the ratings are four or five stars, and 21% are one or two. The review sites’ own scores average 4.08 out of 5 across 3 sites. By that score, King Billy Casino ranks 695th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (690 reviews), “Customer support” (669 reviews) and “Games” (597 reviews). The most common criticism concerns “Withdrawals” (216 reviews), “Bonuses” (181 reviews) and “Customer support” (173 reviews).

The countries players state most often are Australia (36%), Germany (15%) and Canada (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about King Billy Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the fast withdrawals and the helpful customer service, which enhances their overall experience. The casino is also praised for its rewarding bonus system and a wide selection of games.

Players dislike the limited payment methods available for deposits and withdrawals, which can complicate accessing their winnings. Additionally, some users have expressed frustration over the lack of significant winnings and the perceived decline in bonus quality.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay24%40
  • Withdrawal refused12%21
  • Deposit not credited8.8%15
  • Bonus winnings confiscated7.6%13
  • Account blocked6.5%11
  • Account closed6.5%11
  • Bonus not credited6.5%11
  • Documents rejected or requested again5.9%10
  • Other problems22%38
Share of the 170 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal36%67
  • Bonus15%27
  • Account13%24
  • Deposit9.2%17
  • KYC / verification8.7%16
  • Technical5.4%10
  • Payments & refunds4.9%9
  • Other3.8%7
  • Responsible gambling3.3%6
  • Customer support0.5%1
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved81%151
  • Unresolved18%34
  • Open0.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

King Billy Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

King Billy Casino against the market
MeasureKing Billy CasinoAll brands
Complaints resolved82%59%
Average review rating3.933.44
Complaints per 100 reviews11.926.4
Share of “Withdrawal” complaints36%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars62%958
  • 4 stars12%192
  • 3 stars5.2%81
  • 2 stars3.4%53
  • 1 star17%269
Share of 1,553 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals47%690
  • Customer support46%669
  • Games41%597
  • Bonuses31%447
  • Website & app18%261
  • VIP & loyalty14%203
Share of the 1,454 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals15%216
  • Bonuses12%181
  • Customer support12%173
  • Fairness & RTP7.8%114
  • KYC / verification7%102
  • Trust & licence6%87
Share of the 1,454 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia36%423
  • Germany15%174
  • Canada13%153
  • Netherlands8.7%103
  • New Zealand5.3%62
  • Ireland2%23
  • Russia1.6%19
  • Austria1.4%17
  • Brazil1.4%16
  • Finland1.1%13
  • Other countries15%175
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261375%893.43
20251090%1073.6
20242889%1854.17
20233586%1793.87
20222673%3493.83
20211688%3644.06
20203281%1414.04
20191878%503.95
20185–864.28
20173–14–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–8763.6 / 5
AskGamblers504674.35 / 5
Casino Guru86176–
latestcasinobonuses.bet1135–
CasinoReviews33––
Tribuna–104.3 / 5
affgambler.ru4––
Casinomeister2––

Block 13

Latest complaints and reviews

The newest records about King Billy Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Switzerland · Trustpilot

  • Review

    2.0 of 5 stars

  • Complaint

    Account closed

    Open

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Brazil · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about King Billy Casino

Who owns King Billy Casino?

King Billy Casino is operated by Novatrix SRL and runs under the King Billy Partners affiliate programme.

Is King Billy Casino licensed?

Yes. King Billy Casino holds a licence from Tobique Gaming Commission.

When was King Billy Casino founded?

King Billy Casino launched in 2017.

Which currencies does King Billy Casino accept?

Currencies listed for King Billy Casino: Canadian dollars, Euros, New Zealand dollars, US dollars, Australian dollars, South African Rand, Japanese yen, Indian rupees and 7 more. Its site is available in 4 languages: English, German, French, Norwegian.

What welcome bonuses does King Billy Casino offer?

15 welcome offers are listed for King Billy Casino. The first on the list is “151% up to C$750 and 151 extra spins”, with a 30× wagering requirement.

Which countries is King Billy Casino available in?

King Billy Casino is listed in 12 markets: Australia, Austria, Belgium, Canada, France, Germany, India, Japan and 4 more.

What do players say about King Billy Casino?

Players have filed 186 complaints and written 1,564 reviews about King Billy Casino. Players rate King Billy Casino 4.08 out of 5 on average across the 3 sites that publish one.

What do players complain about most at King Billy Casino?

“Withdrawal delay” – 24% of the 170 complaints about King Billy Casino with a labelled problem. Followed by “Withdrawal refused” (12%) and “Deposit not credited” (8.8%).

Do players report withdrawal problems at King Billy Casino?

Withdrawals are the topic of 67 complaints about King Billy Casino: 36% of the 184 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 85% were resolved.

Does King Billy Casino resolve player complaints?

82% of the 185 complaints about King Billy Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, King Billy Casino is 772nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about King Billy Casino?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 74% of the rated reviews give four or five stars, and 21% give one or two.

How many complaints has King Billy Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 13 complaints about King Billy Casino. That is 30% more than in the 12 months before, when there were 10.

Where do King Billy Casino’s players come from?

The countries named most often in complaints and reviews about King Billy Casino are Australia (36%), Germany (15%) and Canada (13%).