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HugoBets Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about HugoBets Casino and its operator (HNA Gaming B.V.).

hugobets.com
hugobets.com

Profile

Website
hugobets.com
Established
2016
Operator
HNA Gaming B.V.affiliate programme
Company
HNA Gaming B.V.
Licences
Languages
  • English
  • French
  • German
  • Spanish
  • Norwegian
  • Polish
  • Portuguese
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Canadian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys

About

HugoBets Casino is an online casino operating under the HNA Gaming B.V. affiliate programme. The site launched in 2016. It holds licences from Kahnawake Gaming Commission, Tobique Gaming Commission. The interface is available in 7 languages, among them English, French, German, Spanish. Accounts can be held in 7 currencies — Euros, US dollars, Australian dollars, Canadian dollars. Our database holds 3 welcome offers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

121 records

What players report about HugoBets Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

47

71% resolved, of those with a known outcome

Total reviews

74

Across all review sites

Player rating

2.2 / 5

Trustpilot 2.2

GEO markets

13

Countries stated on 93% of records

AI-generated summary of player reviews

Games show a slight positive edge, with a few more positive than negative comments. However, customer support and payments consistently receive criticism, indicating potential areas for improvement.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal43%20
  • Bonus28%13
  • KYC / verification8.5%4
  • Responsible gambling8.5%4
  • Deposit6.4%3
  • Account4.3%2
  • Payments & refunds2.1%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved68%32
  • Unresolved28%13
  • Closed without an outcome2.1%1
  • Open2.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Player ratings from Trustpilot.