Deposit £20, Play with £40 + 100 Free Spins at Grosvenor Casino
- Free spins
- 100
- Min deposit
- £20
- Wagering
- 10x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Grosvenor Casino
Player complaints and reviews about Grosvenor Casino, plus its operator (Rank Affiliates), licences and welcome offers.
grosvenorcasinos.com
Profile
- Website
- grosvenorcasinos.com
- Established
- 2007
- Operator
- Rank Affiliatesaffiliate programme
- Company
- Rank Interactive Gibraltar Limited Casinos
- Languages
- English
- Currencies
- Euros
- British pounds sterling
About
Grosvenor Casino belongs to the Rank Affiliates affiliate programme. The site launched in 2007. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. 2 account currencies are listed: Euros, British pounds sterling. We list one welcome offer.
Grosvenor Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
1,640 records
What players report about Grosvenor Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
17
88% resolved, of those with a known outcome
Total reviews
1,623
Across all review sites
Player rating
2.57 / 5
Trustpilot 1.3 · AskGamblers 2.4 · Tribuna 4.0
GEO markets
14
Countries stated on 97% of records
Grosvenor Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Grosvenor Casino, the way Player Intelligence PRO computes it.
Since 2012, players have posted 17 complaints and 1,623 reviews about Grosvenor Casino on 5 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 207 reviews. Reviews are up 41% on the 12 months before (147). The average review rating fell from 1.39 to 1.31 out of 5 year on year.
The problem players report most often is “Bonus not credited”: 31% of the 16 complaints with a labelled problem. Next come “Account closed” (13%) and “Self-exclusion” (13%). Complaints about “Bonus” make up 29% of those with a topic, against 21% across all brands.
Of the 17 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Grosvenor Casino 472nd of 1,917 casinos with at least 10 such complaints.
Reviewers give Grosvenor Casino 2.11 out of 5 on average over 1,621 rated reviews, against 3.44 across all brands. 26% of the ratings are four or five stars, and 69% are one or two. The review sites’ own scores average 2.57 out of 5 across 3 sites. By that score, Grosvenor Casino ranks 3,117th of 4,286 rated casinos. Reviewers most often praise “Games” (121 reviews), “Withdrawals” (119 reviews) and “Customer support” (118 reviews). The most common criticism concerns “Fairness & RTP” (420 reviews), “Bonuses” (351 reviews) and “Customer support” (315 reviews).
The countries players state most often are United Kingdom (98%), Czechia (0.4%) and France (0.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Grosvenor Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
20142015201620172018201920202021202220232024
| Period | Value |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 1 |
| 2024 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus not credited31%5
- Account closed13%2
- Self-exclusion13%2
- Withdrawal delay13%2
- Verification delay6.3%1
- Documents rejected or requested again6.3%1
- Round voided6.3%1
- Other problems13%2
Block 03
Complaint categories
- Bonus29%5
- KYC / verification18%3
- Account12%2
- Other12%2
- Responsible gambling12%2
- Withdrawal12%2
- Technical5.9%1
Block 04
Complaint status
- Resolved88%15
- Unresolved12%2
Block 05
Grosvenor Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Grosvenor Casino | All brands |
|---|---|---|
| Complaints resolved | 88% | 59% |
| Average review rating | 2.11 | 3.44 |
| Complaints per 100 reviews | 1 | 26.4 |
| Share of “Bonus” complaints | 29% | 21% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
272
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 4 |
| 2016 | 73 |
| 2017 | 31 |
| 2018 | 27 |
| 2019 | 48 |
| 2020 | 254 |
| 2021 | 182 |
| 2022 | 234 |
| 2023 | 272 |
| 2024 | 165 |
| 2025 | 147 |
| 2026 | 182 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars20%320
- 4 stars6.5%105
- 3 stars4.3%70
- 2 stars4.4%72
- 1 star65%1,054
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games8.1%121
- Withdrawals8%119
- Customer support7.9%118
- Website & app6.4%96
- Bonuses4.6%68
- Fairness & RTP1.7%25
Criticised
- Fairness & RTP28%420
- Bonuses24%351
- Customer support21%315
- Account15%230
- Withdrawals14%209
- Website & app13%187
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.5
2.75
4.46
3.35
2.18
3.18
3.1
2.52
1.36
1.85
1.53
1.33
1.35
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4.5 |
| 2015 | 2.75 |
| 2016 | 4.46 |
| 2017 | 3.35 |
| 2018 | 2.18 |
| 2019 | 3.18 |
| 2020 | 3.1 |
| 2021 | 2.52 |
| 2022 | 1.36 |
| 2023 | 1.85 |
| 2024 | 1.53 |
| 2025 | 1.33 |
| 2026 | 1.35 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom98%1,560
- Czechia0.4%6
- France0.3%5
- Germany0.3%4
- Spain0.2%3
- Cyprus0.1%2
- Jersey0.1%2
- Malta0.1%2
- Portugal0.1%2
- United States0.1%2
- Other countries0.3%4
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 182 | 1.35 |
| 2025 | 0 | – | 147 | 1.33 |
| 2024 | 1 | – | 165 | 1.53 |
| 2023 | 1 | – | 272 | 1.85 |
| 2022 | 0 | – | 234 | 1.35 |
| 2021 | 1 | – | 182 | 2.52 |
| 2020 | 1 | – | 254 | 3.1 |
| 2019 | 2 | – | 48 | 3.18 |
| 2018 | 1 | – | 27 | 2.19 |
| 2017 | 4 | – | 31 | 3.35 |
| 2016 | 4 | – | 73 | 4.46 |
| 2015 | 1 | – | 4 | – |
| 2014 | 1 | – | 2 | – |
| 2013 | 0 | – | 1 | – |
| 2012 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 1,586 | 1.3 / 5 |
| AskGamblers | 11 | 30 | 2.4 / 5 |
| Tribuna | – | 7 | 4.0 / 5 |
| CasinoReviews | 5 | – | – |
| Casinomeister | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Grosvenor Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Other
Resolved - Complaint
Bonus not credited
Resolved - Complaint
Self-exclusion
Unresolved
7 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about Grosvenor Casino
Who owns Grosvenor Casino?
Grosvenor Casino is operated by Rank Interactive Gibraltar Limited Casinos and runs under the Rank Affiliates affiliate programme.
Is Grosvenor Casino licensed?
Yes. Grosvenor Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.
When was Grosvenor Casino founded?
Grosvenor Casino launched in 2007.
Which currencies does Grosvenor Casino accept?
Currencies listed for Grosvenor Casino: Euros, British pounds sterling. Its site is available in one language: English.
What welcome bonuses does Grosvenor Casino offer?
One welcome offer is listed for Grosvenor Casino. The first on the list is “Deposit £20, Play with £40 + 100 Free Spins at Grosvenor Casino”, with a 10× wagering requirement.
Which countries is Grosvenor Casino available in?
Grosvenor Casino is listed in 1 market: United Kingdom.
What do players say about Grosvenor Casino?
Players have filed 17 complaints and written 1,623 reviews about Grosvenor Casino. Players rate Grosvenor Casino 2.57 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Grosvenor Casino?
“Bonus not credited” – 31% of the 16 complaints about Grosvenor Casino with a labelled problem. Followed by “Account closed” (13%) and “Self-exclusion” (13%).
Do players report withdrawal problems at Grosvenor Casino?
Withdrawals are the topic of 2 complaints about Grosvenor Casino: 12% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).
Does Grosvenor Casino resolve player complaints?
88% of the 17 complaints about Grosvenor Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Grosvenor Casino is 472nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Grosvenor Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Fairness & RTP”, “Bonuses” and “Customer support”. 26% of the rated reviews give four or five stars, and 69% give one or two.
Where do Grosvenor Casino’s players come from?
The countries named most often in complaints and reviews about Grosvenor Casino are United Kingdom (98%), Czechia (0.4%) and France (0.3%).
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