200% up to 3,000 RM
- Bonus
- 200%
- Max bonus
- 3,000 RM
- Min deposit
- 50 RM
- Wagering
- 20x bonus + deposit
Wagering applies to deposit plus bonus.
Casino profile
12Bet Casino
Player complaints and reviews about 12Bet Casino, plus its operator (Ace World Gaming), licences and welcome offers.
12betcasino.com
Profile
- Website
- 12betcasino.com
- Established
- 2007
- Operator
- Ace World Gamingaffiliate programme
- Company
- Unknown
- Languages
- English
- Currencies
- Chinese yuan
- Euros
- British pounds sterling
- Indonesian rupiahs
- Malaysian ringgits
- Thai baht
- US dollars
- Vietnamese dong
About
12Bet Casino belongs to the Ace World Gaming affiliate programme. The site launched in 2007. It holds licences from Cagayan Economic Zone Authority, Isle of Man Gambling Supervision Commission. The interface is in English. 8 account currencies are listed, including Chinese yuan, Euros, British pounds sterling, Indonesian rupiahs. We list 7 welcome offers.
12Bet Casino is listed in 5 markets, among them United Kingdom, Vietnam, Thailand and Malaysia.
Markets
This brand is listed in 5 markets. Pick one to see what it offers there.
Welcome bonuses
7 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
150% up to 1,000,000 ₫
- Bonus
- 150%
- Max bonus
- 1,000,000 ₫
- Min deposit
- 100,000 ₫
- Wagering
- 20x bonus + deposit
Wagering applies to deposit plus bonus.
150% up to 5,000 ฿
- Bonus
- 150%
- Max bonus
- 5,000 ฿
- Min deposit
- 100 ฿
- Wagering
- 20x bonus + deposit
Wagering applies to deposit plus bonus.
100% up to ৳6,000
- Bonus
- 100%
- Max bonus
- ৳6,000
- Min deposit
- ৳500
- Wagering
- 20x bonus + deposit
Wagering applies to deposit plus bonus.
100% up to 125,000 ₩
- Bonus
- 100%
- Max bonus
- 125,000 ₩
- Min deposit
- 20,000 ₩
- Wagering
- 20x bonus + deposit
Wagering applies to deposit plus bonus.
100% up to 5,000 INR
- Bonus
- 100%
- Max bonus
- 5,000 INR
- Min deposit
- 500 INR
- Wagering
- 20x bonus + deposit
Wagering applies to deposit plus bonus.
77% up to 1,000,000 Rp
- Bonus
- 77%
- Max bonus
- 1,000,000 Rp
- Min deposit
- 50,000 Rp
- Wagering
- 13x bonus + deposit
Wagering applies to deposit plus bonus.
Player Intelligence
344 records
What players report about 12Bet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
11
22% resolved, of those with a known outcome
Total reviews
333
Across all review sites
Player rating
2.65 / 5
Trustpilot 3.8 · AskGamblers 1.5
GEO markets
18
Countries stated on 97% of records
12Bet Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about 12Bet Casino, the way Player Intelligence PRO computes it.
Since 2013, players have posted 11 complaints and 333 reviews about 12Bet Casino on 6 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 167 reviews. Reviews are up 25% on the 12 months before (134). The average review rating fell from 3.93 to 3.79 out of 5 year on year.
Complaints about “Payments & refunds” make up 30% of those with a topic, against 3.1% across all brands.
Reviewers give 12Bet Casino 3.66 out of 5 on average over 333 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 31% are one or two. The review sites’ own scores average 2.65 out of 5 across 2 sites. By that score, 12Bet Casino ranks 2,980th of 4,286 rated casinos. Reviewers most often praise “Customer support” (34 reviews), “Withdrawals” (31 reviews) and “Website & app” (29 reviews). The most common criticism concerns “Customer support” (37 reviews), “Withdrawals” (31 reviews) and “Account” (25 reviews).
The countries players state most often are Thailand (39%), India (29%) and Vietnam (14%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about 12Bet Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 0 |
| 2016 | 1 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 1 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 0 |
| 2024 | 0 |
| 2025 | 4 |
| 2026 | 1 |
Block 02
Complaint categories
- Payments & refunds30%3
- Account20%2
- Responsible gambling20%2
- Withdrawal20%2
- Bonus10%1
Block 03
Complaint status
- Unresolved64%7
- Resolved18%2
- Closed without an outcome9.1%1
- Open9.1%1
Block 04
12Bet Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | 12Bet Casino | All brands |
|---|---|---|
| Complaints resolved | – | 59% |
| Average review rating | 3.66 | 3.44 |
| Complaints per 100 reviews | 3.3 | 26.4 |
| Share of “Payments & refunds” complaints | 30% | 3.1% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
150
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 8 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 6 |
| 2025 | 150 |
| 2026 | 150 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars60%199
- 4 stars6.3%21
- 3 stars3.3%11
- 2 stars1.5%5
- 1 star29%97
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support16%34
- Withdrawals15%31
- Website & app14%29
- Deposits & payment methods10%21
- Bonuses9.5%20
- Trust & licence9.5%20
Criticised
- Customer support18%37
- Withdrawals15%31
- Account12%25
- Trust & licence12%25
- Deposits & payment methods11%24
- Fairness & RTP7.1%15
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.8
1
1.5
2.5
1
1
3.5
3.94
3.75
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 1.8 |
| 2019 | 1 |
| 2020 | 1.5 |
| 2021 | 2.5 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 3.5 |
| 2025 | 3.94 |
| 2026 | 3.75 |
Block 09
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Thailand39%129
- India29%97
- Vietnam14%48
- Malaysia4.5%15
- Indonesia3.6%12
- United Kingdom3.3%11
- Bangladesh1.5%5
- United States1.2%4
- Philippines0.9%3
- South Korea0.6%2
- Other countries2.7%9
Block 10
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 150 | 3.75 |
| 2025 | 4 | – | 150 | 3.94 |
| 2024 | 0 | – | 6 | – |
| 2023 | 0 | – | 2 | – |
| 2022 | 1 | – | 2 | – |
| 2021 | 0 | – | 4 | – |
| 2020 | 0 | – | 8 | – |
| 2019 | 1 | – | 3 | – |
| 2018 | 0 | – | 5 | – |
| 2016 | 1 | – | 0 | – |
| 2014 | 1 | – | 0 | – |
| 2013 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 11
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 330 | 3.8 / 5 |
| AskGamblers | 1 | 3 | 1.5 / 5 |
| Casino Guru | 4 | – | – |
| CasinoReviews | 3 | – | – |
| Casinomeister | 2 | – | – |
| LCB | 1 | – | – |
Block 12
Latest complaints and reviews
The newest records about 12Bet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Thailand · Trustpilot
- Review
1.0 of 5 stars
Thailand · Trustpilot
- Complaint
Winnings voided
UnresolvedBangladesh · Casino Guru
- Complaint
Account closed
UnresolvedIndia · Casino Guru
- Complaint
Payments & refunds
Unresolved
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about 12Bet Casino
Which affiliate programme runs 12Bet Casino?
12Bet Casino runs under the Ace World Gaming affiliate programme.
Is 12Bet Casino licensed?
Yes. 12Bet Casino holds 2 licences: Cagayan Economic Zone Authority, Isle of Man Gambling Supervision Commission.
When was 12Bet Casino founded?
12Bet Casino launched in 2007.
Which currencies does 12Bet Casino accept?
Currencies listed for 12Bet Casino: Chinese yuan, Euros, British pounds sterling, Indonesian rupiahs, Malaysian ringgits, Thai baht, US dollars, Vietnamese dong. Its site is available in one language: English.
What welcome bonuses does 12Bet Casino offer?
7 welcome offers are listed for 12Bet Casino. The first on the list is “200% up to 3,000 RM”, with a 20× wagering requirement.
Which countries is 12Bet Casino available in?
12Bet Casino is listed in 5 markets: Indonesia, Malaysia, Thailand, United Kingdom, Vietnam.
What do players say about 12Bet Casino?
Players have filed 11 complaints and written 333 reviews about 12Bet Casino. Players rate 12Bet Casino 2.65 out of 5 on average across the 2 sites that publish one.
Do players report withdrawal problems at 12Bet Casino?
Withdrawals are the topic of 2 complaints about 12Bet Casino: 20% of the 10 with a topic. The most common withdrawal problem is “Withdrawal refused” (50% of them).
What do players like and dislike about 12Bet Casino?
Praised most: “Customer support”, “Withdrawals” and “Website & app”. Criticised most: “Customer support”, “Withdrawals” and “Account”. 66% of the rated reviews give four or five stars, and 31% give one or two.
How many complaints has 12Bet Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about 12Bet Casino.
Where do 12Bet Casino’s players come from?
The countries named most often in complaints and reviews about 12Bet Casino are Thailand (39%), India (29%) and Vietnam (14%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with 12Bet Casino, and ones players rate about the same.
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Casinos under the same licences
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Rated alike by players
Casinos whose player rating is closest to that of 12Bet Casino.
