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Casino profile

Jetbull Casino

Player complaints and reviews about Jetbull Casino, plus its operator (Jetbull Affiliates), licences and welcome offers.

jetbull.com
Capture of the Jetbull Casino website

About

Jetbull Casino belongs to the Jetbull Affiliates affiliate programme. The site launched in 2007. It holds a licence from Malta Gaming Authority. The interface is available in 5 languages, including English, German, Finnish, Spanish. 12 account currencies are listed, including Czech Republic korunas, Euros, Norwegian kroner, Polish zlotys.

Jetbull Casino is listed in 8 markets, among them Germany, Spain, United Kingdom and Finland.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Player Intelligence

170 records

What players report about Jetbull Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

36

86% resolved, of those with a known outcome

Total reviews

134

Across all review sites

Player rating

2.35 / 5

Trustpilot 1.8 · AskGamblers 2.9

GEO markets

16

Countries stated on 61% of records

Jetbull Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jetbull Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 36 complaints and 134 reviews about Jetbull Casino on 6 sites.

The problem players report most often is “Withdrawal delay”: 31% of the 32 complaints with a labelled problem. Next come “Withdrawal refused” (22%) and “Bonus winnings confiscated” (6.3%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 35 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts Jetbull Casino 572nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 76%.

Reviewers give Jetbull Casino 2.39 out of 5 on average over 122 rated reviews, against 3.44 across all brands. 34% of the ratings are four or five stars, and 59% are one or two. The review sites’ own scores average 2.35 out of 5 across 2 sites. By that score, Jetbull Casino ranks 3,348th of 4,286 rated casinos. Reviewers most often praise “Games” (41 reviews), “Bonuses” (38 reviews) and “Customer support” (23 reviews). The most common criticism concerns “Bonuses” (38 reviews), “Customer support” (37 reviews) and “Withdrawals” (32 reviews).

The countries players state most often are United Kingdom (37%), Denmark (25%) and Germany (24%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Jetbull Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players frequently mention the diverse game selection and appreciate the smooth payment processing. The website and app experience appears less consistently positive, with feedback being fairly balanced.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay31%10
  • Withdrawal refused22%7
  • Bonus winnings confiscated6.3%2
  • Bonus not credited6.3%2
  • Verification delay6.3%2
  • Self-exclusion6.3%2
  • Game malfunction6.3%2
  • Account closed3.1%1
  • Other problems13%4
Share of the 32 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%18
  • Bonus11%4
  • KYC / verification8.3%3
  • Responsible gambling8.3%3
  • Other5.6%2
  • Payments & refunds5.6%2
  • Technical5.6%2
  • Account2.8%1
  • Deposit2.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%30
  • Unresolved14%5
  • No status published2.8%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Jetbull Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Jetbull Casino against the market
MeasureJetbull CasinoAll brands
Complaints resolved86%59%
Average review rating2.393.44
Complaints per 100 reviews26.926.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars25%31
  • 4 stars9%11
  • 3 stars6.6%8
  • 2 stars4.9%6
  • 1 star54%66
Share of 122 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games32%41
  • Bonuses29%38
  • Customer support18%23
  • Withdrawals14%18
  • Website & app9.3%12
  • Deposits & payment methods7.8%10
Share of the 129 reviews that name at least one aspect.reviews

Criticised

  • Bonuses29%38
  • Customer support29%37
  • Withdrawals25%32
  • Trust & licence12%15
  • Fairness & RTP10%13
  • Website & app9.3%12
Share of the 129 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom37%38
  • Denmark25%26
  • Germany24%25
  • Finland2.9%3
  • Argentina1%1
  • Austria1%1
  • Brazil1%1
  • Egypt1%1
  • India1%1
  • Iceland1%1
  • Other countries5.8%6
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20232–1–
20229–20–
20212–6–
20203–4–
20193–241.69
20185–382.64
20172–11–
20167–9–
20151–6–
20141–8–
20130–5–
20121–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–821.8 / 5
AskGamblers13392.9 / 5
Casino Guru812–
CasinoReviews13––
Casinomeister2––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Jetbull Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Unresolved
  • Complaint

    Withdrawal delay

    Unresolved
  • Review

    1.0 of 5 stars

    Austria · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Jetbull Casino

Who owns Jetbull Casino?

Jetbull Casino is operated by AMGO iGaming Malta Ltd. and runs under the Jetbull Affiliates affiliate programme.

Is Jetbull Casino licensed?

Yes. Jetbull Casino holds a licence from Malta Gaming Authority.

When was Jetbull Casino founded?

Jetbull Casino launched in 2007.

Which currencies does Jetbull Casino accept?

Currencies listed for Jetbull Casino: Czech Republic korunas, Euros, Norwegian kroner, Polish zlotys, British pounds sterling, Russian rubles, South African Rand, US dollars and 4 more. Its site is available in 5 languages: English, German, Finnish, Spanish and 1 more.

Which countries is Jetbull Casino available in?

Jetbull Casino is listed in 8 markets: Czechia, Finland, Germany, Portugal, South Africa, South Korea, Spain, United Kingdom.

What do players say about Jetbull Casino?

Players have filed 36 complaints and written 134 reviews about Jetbull Casino. Players rate Jetbull Casino 2.35 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Jetbull Casino?

“Withdrawal delay” – 31% of the 32 complaints about Jetbull Casino with a labelled problem. Followed by “Withdrawal refused” (22%) and “Bonus winnings confiscated” (6.3%).

Do players report withdrawal problems at Jetbull Casino?

Withdrawals are the topic of 18 complaints about Jetbull Casino: 50% of the 36 with a topic. The most common withdrawal problem is “Withdrawal delay” (56% of them). Of the withdrawal complaints with a known outcome, 76% were resolved.

Does Jetbull Casino resolve player complaints?

86% of the 35 complaints about Jetbull Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Jetbull Casino is 572nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Jetbull Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Customer support” and “Withdrawals”. 34% of the rated reviews give four or five stars, and 59% give one or two.

Where do Jetbull Casino’s players come from?

The countries named most often in complaints and reviews about Jetbull Casino are United Kingdom (37%), Denmark (25%) and Germany (24%).