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Casino profile

Frumzi Casino

Player complaints and reviews about Frumzi Casino, plus its operator (247Partners), licences and welcome offers.

frumzi.com
frumzi.com
Capture of the Frumzi Casino website

Profile

Website
frumzi.com
Established
2020
Operator
247Partnersaffiliate programme
Company
IGplay
Licences
Languages
  • Finnish
  • English
  • German
  • Hungarian
  • Norwegian
  • Polish
  • Portuguese
  • Greek
  • French
  • Czech
  • Italian
  • Croatian
  • Slovak
  • Slovenian
  • Spanish
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • Brazilian reals
  • Polish zlotys
  • Norwegian kroner
  • Singapore dollars
  • Bitcoin
  • Tether
  • Litecoin
  • Dogecoin
  • Chilean pesos
  • Peruvian nuevos soles
  • Turkish Lira
  • Swiss francs
  • South African Rand
  • Philippine pesos
  • Indian rupees
  • Hungarian forints
  • Czech Republic korunas Show more

About

Frumzi Casino belongs to the 247Partners affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including Finnish, English, German, Hungarian. 22 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars. We list 10 welcome offers.

Frumzi Casino is listed in 25 markets, among them Canada, Germany, France and Belgium. On the Frumzi Casino site for Italy, we found 10 promotions and a loyalty programme with 3 tiers. In Italy, Frumzi Casino accepts 24 payment methods, among them Name Playid, Processing Time, Fee and Name Pay by Card.

Markets

This brand is listed in 25 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Level Up

    Choose your Welcome Bonus
    Already have an account? Log in
    100% up to €500 + 200 FS
    100% up to €100
    I have a promocode
    I do not want a Welcome bonus
    Choose

  2. 2

    Play Games

    Choose your Welcome Bonus
    Already have an account? Log in
    100% up to €500 + 200 FS
    100% up to €100
    I have a promocode
    I do not want a Welcome bonus
    Choose

  3. 3

    Use Benefits

    Exchange your coins to bonus money and use exclusive promotions.

Payment methods

24 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Name Playid

    Other

    –

  • Processing Time

    Other

    –

  • Fee

    Other

    –

  • Name Pay by Card

    Other

    –

  • Name Pscd

    Other

    –

  • Name Revolut

    Other

    –

  • Name Rpdt

    Other

    –

  • Name Ntlr

    Other

    –

  • Name Mifinity

    Other

    –

  • Name Usdt Erc20

    Other

    –

  • Name Bitcoincash

    Other

    –

  • Name Usdt Solana

    Other

    –

  • Name Usdt Bep20

    Other

    –

  • Name Usdt Trc20

    Other

    –

  • Name Bitcoin

    Other

    –

  • Name Ethereum

    Other

    –

  • Name Litecoin

    Other

    –

  • Name Trx

    Other

    –

  • Name Usdc

    Other

    –

  • Name Bnb

    Other

    –

  • Name Doge

    Other

    –

  • Name Solana

    Other

    –

  • Name Usdc Solana

    Other

    –

  • Name Cardano

    Other

    –

Cashier read on August 11, 2026

Player Intelligence

594 records

What players report about Frumzi Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

245

94% resolved, of those with a known outcome

Total reviews

349

Across all review sites

Player rating

3.08 / 5

Trustpilot 2.6 · AskGamblers 2.15 · Tribuna 4.5

GEO markets

33

Countries stated on 91% of records

Frumzi Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Frumzi Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 245 complaints and 349 reviews about Frumzi Casino on 6 sites. In the 12 months to November 4, 2026, they filed 54 complaints and posted 119 reviews. That is 37% fewer complaints than in the 12 months before (86). Reviews are down 19% on the 12 months before (147). The average review rating fell from 2.95 to 2.32 out of 5 year on year. Of the complaints with a known outcome, 91% were resolved in the last 12 months, against 98% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 64% of the 241 complaints with a labelled problem. Next come “Withdrawal refused” (6.6%) and “Account not closed on request” (5.8%). Complaints about “Withdrawal” make up 72% of those with a topic, against 29% across all brands.

Of the 243 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts Frumzi Casino 199th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 96%.

Reviewers give Frumzi Casino 2.48 out of 5 on average over 349 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 61% are one or two. The review sites’ own scores average 3.08 out of 5 across 3 sites. By that score, Frumzi Casino ranks 2,363rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (86 reviews), “Games” (28 reviews) and “Website & app” (24 reviews). The most common criticism concerns “Withdrawals” (154 reviews), “Customer support” (113 reviews) and “Trust & licence” (56 reviews).

The countries players state most often are Italy (28%), Germany (17%) and Greece (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Frumzi Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Games lean positive, with slightly more praise than criticism, though other areas require attention. Payments and customer support generate significant concerns from reviewers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay64%154
  • Withdrawal refused6.6%16
  • Account not closed on request5.8%14
  • Bonus not credited4.1%10
  • Account closed3.3%8
  • Self-exclusion3.3%8
  • Bonus winnings confiscated1.7%4
  • Deposit not credited1.7%4
  • Other problems9.5%23
Share of the 241 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal72%176
  • Account9%22
  • Bonus5.7%14
  • Responsible gambling3.7%9
  • KYC / verification2.9%7
  • Payments & refunds2.4%6
  • Technical2%5
  • Deposit1.6%4
  • Other0.8%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved93%229
  • Unresolved5.7%14
  • Open0.8%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Frumzi Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Frumzi Casino against the market
MeasureFrumzi CasinoAll brands
Complaints resolved94%59%
Average review rating2.483.44
Complaints per 100 reviews70.226.4
Share of “Withdrawal” complaints72%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars29%102
  • 4 stars6%21
  • 3 stars3.7%13
  • 2 stars6.9%24
  • 1 star54%189
Share of 349 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support26%86
  • Games8.5%28
  • Website & app7.3%24
  • Withdrawals5.8%19
  • Bonuses4.2%14
  • Deposits & payment methods3%10
Share of the 330 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals47%154
  • Customer support34%113
  • Trust & licence17%56
  • Bonuses9.4%31
  • Account8.8%29
  • Fairness & RTP8.2%27
Share of the 330 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Italy28%153
  • Germany17%90
  • Greece14%74
  • Spain4.4%24
  • Ireland4.3%23
  • Canada4.1%22
  • Austria3.7%20
  • Australia3.5%19
  • Portugal3.5%19
  • France3.3%18
  • Other countries14%78
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265090%1012.08
20259296%1542.99
20249595%782.16
20236–8–
20210–7–
20201–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3012.6 / 5
Casino Guru20227–
AskGamblers4082.15 / 5
Tribuna–134.5 / 5
CasinoReviews2––
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Frumzi Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    1.0 of 5 stars

    Peru · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    Finland · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Croatia · AskGamblers

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Frumzi Casino

Who owns Frumzi Casino?

Frumzi Casino is operated by IGplay and runs under the 247Partners affiliate programme.

Is Frumzi Casino licensed?

Yes. Frumzi Casino holds a licence from Anjouan Gaming Board.

When was Frumzi Casino founded?

Frumzi Casino launched in 2020.

Which currencies does Frumzi Casino accept?

Currencies listed for Frumzi Casino: Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Brazilian reals, Polish zlotys, Norwegian kroner and 14 more. Its site is available in 15 languages: Finnish, English, German, Hungarian and 11 more.

What welcome bonuses does Frumzi Casino offer?

10 welcome offers are listed for Frumzi Casino. The first on the list is “150% up to €500 + 200 Free Spins + 2 Bonus Crabs at Frumzi Casino”, with a 35× wagering requirement.

Which countries is Frumzi Casino available in?

Frumzi Casino is listed in 25 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Croatia, Czechia and 17 more.

Which payment methods does Frumzi Casino accept in Italy?

The Frumzi Casino cashier for Italy lists 24 payment methods: Name Playid, Processing Time, Fee, Name Pay by Card, Name Pscd, Name Revolut and 18 more.

What bonuses and promotions does Frumzi Casino run in Italy?

We read 10 live offers for Italy on the Frumzi Casino site itself.

Does Frumzi Casino have a loyalty programme in Italy?

Yes. Its loyalty programme for Italy has 3 tiers.

What do players say about Frumzi Casino?

Players have filed 245 complaints and written 349 reviews about Frumzi Casino. Players rate Frumzi Casino 3.08 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Frumzi Casino?

“Withdrawal delay” – 64% of the 241 complaints about Frumzi Casino with a labelled problem. Followed by “Withdrawal refused” (6.6%) and “Account not closed on request” (5.8%).

Do players report withdrawal problems at Frumzi Casino?

Withdrawals are the topic of 176 complaints about Frumzi Casino: 72% of the 245 with a topic. The most common withdrawal problem is “Withdrawal delay” (88% of them). Of the withdrawal complaints with a known outcome, 96% were resolved.

Does Frumzi Casino resolve player complaints?

94% of the 243 complaints about Frumzi Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Frumzi Casino is 199th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Frumzi Casino?

Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 35% of the rated reviews give four or five stars, and 61% give one or two.

How many complaints has Frumzi Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 54 complaints about Frumzi Casino. That is 37% fewer than in the 12 months before, when there were 86.

Where do Frumzi Casino’s players come from?

The countries named most often in complaints and reviews about Frumzi Casino are Italy (28%), Germany (17%) and Greece (14%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Frumzi Casino, and ones players rate about the same.