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Casino profile

GoldSpin Casino

Player complaints and reviews about GoldSpin Casino, plus its operator (Boss Partners), licences and welcome offers.

goldspin.com
goldspin.com
Capture of the GoldSpin Casino website

Profile

Website
goldspin.com
Established
2024
Operator
Boss Partnersaffiliate programme
Company
Willx N.V.
Licences
Languages
  • English
  • German
  • Italian
  • Finnish
  • French
  • Hungarian
  • Japanese
  • Norwegian
  • Polish
  • Greek
  • Portuguese
  • Spanish
  • Czech
Currencies
  • Euros
  • Norwegian kroner
  • Polish zlotys
  • Canadian dollars
  • Brazilian reals
  • Swiss francs
  • Czech Republic korunas
  • Japanese yen
  • New Zealand dollars
  • Bitcoin
  • Bitcoin Cash
  • ADA
  • Dogecoin
  • Ethereum
  • Litecoin
  • Ripple
  • Tether
  • USD Coin Show more

About

GoldSpin Casino belongs to the Boss Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, German, Italian, Finnish. 18 account currencies are listed, including Euros, Norwegian kroner, Polish zlotys, Canadian dollars. We list 9 welcome offers.

GoldSpin Casino is listed in 16 markets, among them Canada, Germany, France and Belgium. On the GoldSpin Casino site for Canada, we found a loyalty programme with 8 tiers.

Licensee

The company that holds the Curaçao licence for GoldSpin Casino, as the licence register names it.

Legal name
Willx N.V.
Curaçao licence reference
OGL/2024/1647/0892
Registration number (Curaçao Chamber of Commerce)
161182

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Avantages de niveau

    Nous vous offrons 30 primes de fidélité et ils sont particulièrement juteux pour vous permettre d'atteindre un niveau VIP. En fait, si vous atteignez le niveau VIP le plus élevé, vous recevrez $15,000!

  2. 2

    Gestionnaire VIP personnel

    Votre gestionnaire sera en permanence à votre écoute. Il vous permettra de découvrir les nouveaux jeux avant même leur sortie et il vous surprendra constamment avec des offres sur mesure et un cashback généreux. Avoir votre gestionnaire VIP personnel est l'avantage ultime sur .

  3. 3

    Higher Withdrawal Limits

    You know that for security and other reasons we are obliged to have daily, weekly and monthly withdrawal limits. Some VIP levels, however, will allow you to withdraw more which is a great benefit for big winners. The limits are as follows:
    Level 1 and Level 2: $1,050 per day, $5,250 per week, $21,000 per month
    Level 3 and Level 4: $1,500 per day, $7,500 per week, $30,000 per month.
    Level 5: $3,000 per day, $15,000 per week, $60,000 per month

  4. 4

    Level Perks

    We are dropping 30 loyalty rewards and they are particularly juicy for achieving a VIP level. In fact, if you reach the top VIP level you will get $15,000!

  5. 5

    Limites de retrait maximales

    Vous savez que pour des raisons de sécurité, entre autres, nous sommes obligés de fixer des limites de retrait quotidiennes, hebdomadaires et mensuelles. Certains niveaux VIP, cependant, vous permettront de retirer plus, ce qui est un grand avantage pour les gros gagnants. Les limites sont les suivantes :
    Niveau 1 et Niveau 2 : $1,050 par jour, $5,250 par semaine, $21,000 par mois
    Niveau 3 et Niveau 4 : $1,500 par jour, $7,500 par semaine, $30,000 par mois.
    Niveau 5 : $3,000 par jour, $15,000 par semaine, $60,000 par mois

  6. 6

    Loyalty Rewards

    Being a VIP means that some benefits are tailor-made. We will constantly drop surprise cashback and other treats that will make your journey with us memorable and exclusive.

  7. 7

    Personal VIP Manager

    Your Manager will constantly listen to what you have to say, they will let you take a sneak peak at new games before they are even released, constantly surprise you with bespoke offers and a generous cashback. Having your Personal VIP Manager is the ultimate benefit on .

  8. 8

    Récompenses de fidélité

    Être VIP signifie que certains avantages sont sur mesure. Nous vous proposerons constamment des cashbacks surprises et d'autres récompenses qui rendront votre aventure avec nous mémorable et exclusive.

Player Intelligence

214 records

What players report about GoldSpin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

63

97% resolved, of those with a known outcome

Total reviews

151

Across all review sites

Player rating

3.08 / 5

Trustpilot 1.6 · AskGamblers 2.85 · Tribuna 4.8

GEO markets

23

Countries stated on 87% of records

GoldSpin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about GoldSpin Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 63 complaints and 151 reviews about GoldSpin Casino on 4 sites. In the 12 months to November 5, 2026, they filed 9 complaints and posted 40 reviews. That is 81% fewer complaints than in the 12 months before (48). Reviews are down 59% on the 12 months before (98). The average review rating rose from 1.51 to 1.99 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 46% of the 63 complaints with a labelled problem. Next come “Documents rejected or requested again” (17%) and “Withdrawal refused” (9.5%). Complaints about “Withdrawal” make up 59% of those with a topic, against 29% across all brands.

Of the 63 complaints with a known outcome, 97% were resolved, against 59% across all brands. That puts GoldSpin Casino 109th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give GoldSpin Casino 1.71 out of 5 on average over 151 rated reviews, against 3.44 across all brands. 14% of the ratings are four or five stars, and 78% are one or two. The review sites’ own scores average 3.08 out of 5 across 3 sites. By that score, GoldSpin Casino ranks 2,364th of 4,287 rated casinos. Reviewers most often praise “Games” (13 reviews), “Customer support” (13 reviews) and “KYC / verification” (10 reviews). The most common criticism concerns “Withdrawals” (95 reviews), “Trust & licence” (63 reviews) and “KYC / verification” (54 reviews).

The countries players state most often are Germany (19%), Italy (10%) and Spain (9.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about GoldSpin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the good selection of games and found the live casino experience enjoyable. Many also noted that the chat support was helpful when needed.

Players were frustrated with the slow withdrawal times and the lengthy verification process. Additionally, they expressed dissatisfaction with the customer service, describing it as unhelpful and automated.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay46%29
  • Documents rejected or requested again17%11
  • Withdrawal refused9.5%6
  • Self-exclusion7.9%5
  • Deposit not credited4.8%3
  • Account blocked3.2%2
  • Account not closed on request3.2%2
  • Bonus winnings confiscated3.2%2
  • Other problems4.8%3
Share of the 63 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal59%37
  • KYC / verification19%12
  • Responsible gambling7.9%5
  • Account6.3%4
  • Deposit4.8%3
  • Bonus3.2%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved97%61
  • Unresolved3.2%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

GoldSpin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

GoldSpin Casino against the market
MeasureGoldSpin CasinoAll brands
Complaints resolved97%59%
Average review rating1.713.44
Complaints per 100 reviews41.726.4
Share of “Withdrawal” complaints59%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars8.6%13
  • 4 stars5.3%8
  • 3 stars7.9%12
  • 2 stars6%9
  • 1 star72%109
Share of 151 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games8.8%13
  • Customer support8.8%13
  • KYC / verification6.8%10
  • Website & app6.8%10
  • Withdrawals6.8%10
  • Deposits & payment methods5.4%8
Share of the 148 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals64%95
  • Trust & licence43%63
  • KYC / verification36%54
  • Customer support28%42
  • Bonuses14%20
  • Fairness & RTP8.8%13
Share of the 148 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany19%35
  • Italy10%19
  • Spain9.6%18
  • France7%13
  • Canada6.4%12
  • Portugal6.4%12
  • Ireland5.9%11
  • Austria4.3%8
  • Denmark4.3%8
  • Greece4.3%8
  • Other countries23%43
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–272.24
20254996%1111.51
20249–13–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1201.6 / 5
Casino Guru569–
AskGamblers7102.85 / 5
Tribuna–124.8 / 5

Block 13

Latest complaints and reviews

The newest records about GoldSpin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    1.0 of 5 stars

    South Africa · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Deposit not credited

    Resolved

    Sweden · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Portugal · Casino Guru

8 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about GoldSpin Casino

Who owns GoldSpin Casino?

GoldSpin Casino is operated by Willx N.V. and runs under the Boss Partners affiliate programme.

Is GoldSpin Casino licensed?

Yes. GoldSpin Casino holds a licence from Curacao Gaming Control Board.

When was GoldSpin Casino founded?

GoldSpin Casino launched in 2024.

Which currencies does GoldSpin Casino accept?

Currencies listed for GoldSpin Casino: Euros, Norwegian kroner, Polish zlotys, Canadian dollars, Brazilian reals, Swiss francs, Czech Republic korunas, Japanese yen and 10 more. Its site is available in 13 languages: English, German, Italian, Finnish and 9 more.

What welcome bonuses does GoldSpin Casino offer?

9 welcome offers are listed for GoldSpin Casino. The first on the list is “125% up to €500, 3rd Deposit Bonus at GoldSpin Casino”, with a 35× wagering requirement.

Which countries is GoldSpin Casino available in?

GoldSpin Casino is listed in 16 markets: Austria, Belgium, Brazil, Canada, Czechia, Finland, France, Germany and 8 more.

Does GoldSpin Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 8 tiers.

What do players say about GoldSpin Casino?

Players have filed 63 complaints and written 151 reviews about GoldSpin Casino. Players rate GoldSpin Casino 3.08 out of 5 on average across the 3 sites that publish one.

What do players complain about most at GoldSpin Casino?

“Withdrawal delay” – 46% of the 63 complaints about GoldSpin Casino with a labelled problem. Followed by “Documents rejected or requested again” (17%) and “Withdrawal refused” (9.5%).

Do players report withdrawal problems at GoldSpin Casino?

Withdrawals are the topic of 37 complaints about GoldSpin Casino: 59% of the 63 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does GoldSpin Casino resolve player complaints?

97% of the 63 complaints about GoldSpin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, GoldSpin Casino is 109th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about GoldSpin Casino?

Praised most: “Games”, “Customer support” and “KYC / verification”. Criticised most: “Withdrawals”, “Trust & licence” and “KYC / verification”. 14% of the rated reviews give four or five stars, and 78% give one or two.

How many complaints has GoldSpin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 9 complaints about GoldSpin Casino. That is 81% fewer than in the 12 months before, when there were 48.

Where do GoldSpin Casino’s players come from?

The countries named most often in complaints and reviews about GoldSpin Casino are Germany (19%), Italy (10%) and Spain (9.6%).

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