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Casino profile

Fresh Casino in Germany

Player complaints and reviews about Fresh Casino, plus its operator (Royal Partners), licences and welcome offers.

fresh.casino
fresh.casino
Capture of the Fresh Casino website

Profile

Website
fresh.casino
Established
2018
Operator
Royal Partnersaffiliate programme
Company
Galaktika N.V.
Licences
Languages
  • English
  • German
  • French
  • Spanish
  • Portuguese
  • Japanese
  • Russian
  • Hindi
Currencies
  • Euros
  • US dollars
  • Russian rubles
  • Ukrainian hryvnias
  • Kazakhstani tenges
  • Norwegian kroner
  • Polish zlotys
  • Turkish Lira
  • Canadian dollars
  • New Zealand dollars
  • Australian dollars
  • Indian rupees
  • Chilean pesos
  • Peruvian nuevos soles
  • South African Rand
  • Mexican pesos
  • Japanese yen
  • Brazilian reals Show more

About

On the Fresh Casino site for Germany, we found 1 promotion.

Fresh Casino belongs to the Royal Partners affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, French, Spanish. 18 account currencies are listed, including Euros, US dollars, Russian rubles, Ukrainian hryvnias. We list 16 welcome offers.

Licensee

The company that holds the Curaçao licence for Fresh Casino, as the licence register names it.

Legal name
Galaktika N.V.
Curaçao licence reference
OGL/2024/169/0146
Registration number (Curaçao Chamber of Commerce)
140803

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Welcome bonuses

16 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

35 records

35 of the 681 records about Fresh Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

12

100% resolved, of those with a known outcome

Total reviews

23

Across all review sites

Player rating

2.83 / 5

23 ratings by these players

Share of all records

5.1%

of 681 about Fresh Casino

What players in Germany say about Fresh Casino

Players in Germany have filed 12 complaints and written 23 reviews about Fresh Casino. That is 5.1% of the 681 records about it from every market. Complaints make up 34% of their records, against 32% across all markets. Their reviews rate it 2.83 out of 5 on average (23 ratings), against 3.55 across all markets. 57% of their rated reviews give one or two stars; across all markets the share is 27%.

The most common problem in their complaints is “Account not closed on request”: 17% of 12 complaints with a labelled problem (2.1% across all markets). 100% of their 12 complaints with a known outcome were resolved, against 76% across all markets. In the last 12 months: 2 complaints and 3 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Fresh Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records34%32%
Resolved, of complaints with a known outcome100%76%
Average review rating, out of 52.833.55
Reviews rated 1–2 stars57%27%
Account not closed on request, of labelled complaints17%2.1%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account not closed on request17%2
  • Wagering terms17%2
  • Withdrawal delay17%2
  • Account blocked8.3%1
  • Account closed8.3%1
  • Bonus winnings confiscated8.3%1
  • Deposit not credited8.3%1
  • Unfair terms8.3%1
  • Other problems8.3%1
Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account33%4
  • Bonus25%3
  • Other17%2
  • Withdrawal17%2
  • Deposit8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%12
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars43%10
  • 2 stars8.7%2
  • 1 star48%11
Share of 23 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals43%9
  • Customer support38%8
  • Games29%6
  • KYC / verification29%6
  • Bonuses19%4
  • Website & app14%3
Share of the 21 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence24%5
  • Bonuses14%3
  • Responsible gambling14%3
  • Deposits & payment methods9.5%2
  • Fairness & RTP9.5%2
  • Withdrawals9.5%2
Share of the 21 reviews that name at least one aspect.reviews

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–3–
20251–1–
20244–1–
20232–6–
20224–11–
20210–1–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru1214–
Trustpilot–9–

Block 10

Latest complaints and reviews

The newest records about Fresh Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Wagering terms

    Resolved

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Account closed

    Resolved

    Germany · Casino Guru

  • Complaint

    Wagering terms

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Fresh Casino in Germany

What bonuses and promotions does Fresh Casino run in Germany?

We read 1 live offer for Germany on the Fresh Casino site itself.

How many complaints and reviews about Fresh Casino come from players in Germany?

35 of the 681 complaints and reviews about Fresh Casino come from players in Germany. Across all its markets, 209 complaints have a known outcome, and 76% of them were resolved.

Who owns Fresh Casino?

Fresh Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.

Is Fresh Casino licensed?

Yes. Fresh Casino holds a licence from Curacao Gaming Control Board.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Fresh Casino, and ones players rate about the same.