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Casino profile

Wildz Casino

Player complaints and reviews about Wildz Casino, plus its operator (Rootz Affiliates), licences and welcome offers.

wildz.com
Capture of the Wildz Casino website

About

Wildz Casino belongs to the Rootz Affiliates affiliate programme. The site launched in 2019. It holds a licence from Malta Gaming Authority. The interface is available in 3 languages: English, Finnish, French. 3 account currencies are listed: Canadian dollars, Euros, New Zealand dollars. We list 6 welcome offers.

Wildz Casino is listed in 5 markets, among them Canada, France, Belgium and New Zealand. On the Wildz Casino site for Belgium, we found a loyalty programme with 2 tiers. The registration form for Belgium has 4 fields: e-mail, password, country code and phone.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Personal Account Manager

    Loyalty+ customers receive a personal account manager
    Account managers are available via mobile and email for quick contact

  2. 2

    Real Money Levelz Free Spins

    Exclusive rewards for Loyalty+ members

Sign-up requirements

6 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password
  3. Country codeAndorra +376 · Argentina +54 · Australia +61 · Bahrain +973 … +8
  4. Phone

Sign in

  1. E-mail
  2. Password

Player Intelligence

544 records

What players report about Wildz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

88

80% resolved, of those with a known outcome

Total reviews

456

Across all review sites

Player rating

2.98 / 5

Trustpilot 1.6 · AskGamblers 2.95 · Tribuna 4.4

GEO markets

20

Countries stated on 90% of records

Wildz Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Wildz Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 88 complaints and 456 reviews about Wildz Casino on 6 sites. In the 12 months to November 5, 2026, they filed 12 complaints and posted 89 reviews. Reviews are up 35% on the 12 months before (66). The average review rating fell from 1.83 to 1.68 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 23% of the 86 complaints with a labelled problem. Next come “Account blocked” (19%) and “Documents rejected or requested again” (14%). Complaints about “KYC / verification” make up 26% of those with a topic, against 5% across all brands.

Of the 88 complaints with a known outcome, 80% were resolved, against 59% across all brands. That puts Wildz Casino 859th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 82%.

Reviewers give Wildz Casino 2.27 out of 5 on average over 456 rated reviews, against 3.44 across all brands. 29% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 2.98 out of 5 across 3 sites. By that score, Wildz Casino ranks 2,531st of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (108 reviews), “Customer support” (59 reviews) and “Bonuses” (48 reviews). The most common criticism concerns “Fairness & RTP” (121 reviews), “Withdrawals” (120 reviews) and “Customer support” (108 reviews).

The countries players state most often are Germany (46%), Canada (14%) and Finland (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Wildz Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the fantastic selection of new slots and the engaging live casino experience. The helpful and friendly support team, along with fast withdrawals and various bonuses, also contribute to a positive gaming atmosphere.

Many players find the bonus offers unappealing and the level-up rewards disappointing. There are also complaints about misleading information regarding level-up spins and a lack of friendliness from support.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay23%20
  • Account blocked19%16
  • Documents rejected or requested again14%12
  • Verification delay9.3%8
  • Self-exclusion9.3%8
  • Account closed4.7%4
  • Game malfunction3.5%3
  • Source of funds checks2.3%2
  • Other problems15%13
Share of the 86 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification26%23
  • Account25%22
  • Withdrawal25%22
  • Responsible gambling10%9
  • Technical4.6%4
  • Other3.4%3
  • Bonus2.3%2
  • Deposit2.3%2
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved80%70
  • Unresolved20%18
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Wildz Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Wildz Casino against the market
MeasureWildz CasinoAll brands
Complaints resolved80%59%
Average review rating2.273.44
Complaints per 100 reviews19.326.4
Share of “KYC / verification” complaints26%5%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars23%106
  • 4 stars5.7%26
  • 3 stars5.7%26
  • 2 stars6.8%31
  • 1 star59%267
Share of 456 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals25%108
  • Customer support14%59
  • Bonuses11%48
  • Games11%48
  • Website & app7.9%34
  • Deposits & payment methods5.8%25
Share of the 432 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP28%121
  • Withdrawals28%120
  • Customer support25%108
  • Bonuses17%75
  • Trust & licence17%75
  • KYC / verification16%68
Share of the 432 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany46%227
  • Canada14%70
  • Finland13%66
  • New Zealand11%55
  • United Kingdom2.9%14
  • Israel2.7%13
  • Austria2.4%12
  • Norway1.8%9
  • Ireland1.6%8
  • Netherlands0.8%4
  • Other countries2.4%12
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261050%771.66
20256–741.82
20241493%491.73
20231191%651.52
20221292%282.55
20212075%763.6
20201573%852.82
20190–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4211.6 / 5
Casino Guru69––
AskGamblers8252.95 / 5
Tribuna–104.4 / 5
CasinoReviews8––
Casinomeister3––

Block 13

Latest complaints and reviews

The newest records about Wildz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Canada · Trustpilot

  • Review

    2.0 of 5 stars

  • Complaint

    Other

    Resolved

    New Zealand · Casino Guru

  • Complaint

    Self-exclusion

    Unresolved
  • Complaint

    Bonus winnings confiscated

    Unresolved

8 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Wildz Casino

Who owns Wildz Casino?

Wildz Casino is operated by Rootz Ltd and runs under the Rootz Affiliates affiliate programme.

Is Wildz Casino licensed?

Yes. Wildz Casino holds a licence from Malta Gaming Authority.

When was Wildz Casino founded?

Wildz Casino launched in 2019.

Which currencies does Wildz Casino accept?

Currencies listed for Wildz Casino: Canadian dollars, Euros, New Zealand dollars. Its site is available in 3 languages: English, Finnish, French.

What welcome bonuses does Wildz Casino offer?

6 welcome offers are listed for Wildz Casino. The first on the list is “Wildz Casino: 100% up to 1000 CAD + 200 Free Spins, 1st Deposit Welcome Bonus”, with a 35× wagering requirement.

Which countries is Wildz Casino available in?

Wildz Casino is listed in 5 markets: Belgium, Canada, Finland, France, New Zealand.

Does Wildz Casino have a loyalty programme in Belgium?

Yes. Its loyalty programme for Belgium has 2 tiers.

What does Wildz Casino ask for at registration in Belgium?

The Wildz Casino registration form for Belgium has 4 fields: e-mail, password, country code, phone.

What do players say about Wildz Casino?

Players have filed 88 complaints and written 456 reviews about Wildz Casino. Players rate Wildz Casino 2.98 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Wildz Casino?

“Withdrawal delay” – 23% of the 86 complaints about Wildz Casino with a labelled problem. Followed by “Account blocked” (19%) and “Documents rejected or requested again” (14%).

Do players report withdrawal problems at Wildz Casino?

Withdrawals are the topic of 22 complaints about Wildz Casino: 25% of the 87 with a topic. The most common withdrawal problem is “Withdrawal delay” (91% of them). Of the withdrawal complaints with a known outcome, 82% were resolved.

Does Wildz Casino resolve player complaints?

80% of the 88 complaints about Wildz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Wildz Casino is 859th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Wildz Casino?

Praised most: “Withdrawals”, “Customer support” and “Bonuses”. Criticised most: “Fairness & RTP”, “Withdrawals” and “Customer support”. 29% of the rated reviews give four or five stars, and 65% give one or two.

How many complaints has Wildz Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 12 complaints about Wildz Casino.

Where do Wildz Casino’s players come from?

The countries named most often in complaints and reviews about Wildz Casino are Germany (46%), Canada (14%) and Finland (13%).