Casino profile
Player complaints and reviews about Casino Room, plus its operator (Ellmount Gaming Affiliates), licences and welcome offers.
On the Casino Room site for Germany, we found 7 welcome bonuses and 2 promotions.
Casino Room belongs to the Ellmount Gaming Affiliates affiliate programme. The site launched in 2005. It holds licences from Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 7 languages, including English, Finnish, German, Norwegian. 22 account currencies are listed, including Australian dollars, Bulgarian leva, Brazilian reals, Canadian dollars.
This brand is listed in 13 markets. Pick one to see what it offers there.
7 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
4
Also ubiquitous in the realm of sportsbooks, a deposit match is when a casino operator matches a percentage of the player’s deposit with additional bonus funds. Sometimes, the deposit match could go up to 100%, which is the case with Betway, BetMGM, and…
2
A free spin bonus is a popular type of casino promotion that gives players the chance to spin the reels of a slot machine without wagering real money. Free spin bonuses can either be a part of a welcome package to attract new customers or as a part of a…
3
A different type of no-deposit bonus, and one on which social casinos heavily rely is free sweepstakes. In a nutshell, a sweepstake is a contest in which participants can win prizes without having to pay an entry fee. Let’s say a popular social casino is…
5
Some online casinos might have mobile-specific bonuses, which are designed to reward users who download their applications. As mobile gaming continues to be on the rise, and given the fact that casinos have invested considerable amounts of money in…
1
No-deposit bonuses are one of the most popular deposit forms with casino players worldwide. When a casino offers a no-deposit bonus, it means that, after opening up your account, you will receive some free credits to start playing regardless of whether you…
7
Also known as loyalty programs or VIP programs, these are offered by online casinos to reward ongoing activity on their platform. Two of the most popular examples include Caesars Rewards and BetMGM Rewards. The main attraction factor of these bonuses is…
6
Four states that are at the forefront of online casino legalization and regulation are Michigan, New Jersey, Pennsylvania, and West Virginia. This permits state residents to have fun with casino games while knowing that they are dealing with companies that…
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
The Refer a Friend program encourages community growth by rewarding players with unlimited coins for referring new members.
New gamers can grab 30,000 in virtual currency and 30 free Spree coins to kickstart the adventure.
35 records
35 of the 221 records about Casino Room come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.
Total complaints
2
Fewer than 5 with a known outcome
Total reviews
33
Across all review sites
Player rating
3.88 / 5
33 ratings by these players
Share of all records
16%
of 221 about Casino Room
Players in Germany have filed 2 complaints and written 33 reviews about Casino Room. That is 16% of the 221 records about it from every market. Complaints make up 5.7% of their records, against 10% across all markets. Their reviews rate it 3.88 out of 5 on average (33 ratings), against 3.32 across all markets. 24% of their rated reviews give one or two stars; across all markets the share is 31%.
A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Casino Room in Germany, or compare the market with another one.
| Figure | Germany | All markets |
|---|---|---|
| Complaints among all records | 5.7% | 10% |
| Average review rating, out of 5 | 3.88 | 3.32 |
| Reviews rated 1–2 stars | 24% | 31% |
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2021 | 2 |
Block 02
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2020 | 25 |
| 2021 | 7 |
| 2022 | 1 |
Block 03
How the rated reviews split by star.
Block 04
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 05
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2020 | 4.71 |
Block 06
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2022 | 0 | – | 1 | – |
| 2021 | 2 | – | 7 | – |
| 2020 | 0 | – | 25 | 4.44 |
A dash means too little data for that year.
Block 07
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 33 | – |
| Casino Guru | 2 | – | – |
Block 08
The newest records about Casino Room as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
Germany · Trustpilot
4.0 of 5 stars
Germany · Trustpilot
5.0 of 5 stars
Germany · Trustpilot
Game malfunction
ResolvedGermany · Casino Guru
Wrong calculation
ResolvedGermany · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataWe read 9 live offers for Germany on the Casino Room site itself.
35 of the 221 complaints and reviews about Casino Room come from players in Germany. Across all its markets, 23 complaints have a known outcome, and 70% of them were resolved.
Casino Room is operated by Ellmount Gaming Ltd. and runs under the Ellmount Gaming Affiliates affiliate programme.
Yes. Casino Room holds 2 licences: Malta Gaming Authority, Swedish Gambling Authority.
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Casino Room, and ones players rate about the same.
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