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Casino profile
bet-at-home Casino
Player complaints and reviews about bet-at-home Casino, plus its operator (Bet-at-home Affiliates), licences and welcome offers.
bet-at-home.com
Profile
- Website
- bet-at-home.com
- Established
- 1999
- Operator
- Bet-at-home Affiliatesaffiliate programme
- Company
- bet-at-home.com Internet Ltd.
- Licences
- Languages
- English
- German
- Slovenian
- Croatian
- Polish
- Currencies
- British pounds sterling
- Euros
- Swiss francs
- Polish zlotys
- US dollars
About
bet-at-home Casino belongs to the Bet-at-home Affiliates affiliate programme. The site launched in 1999. It holds a licence from Malta Gaming Authority. The interface is available in 5 languages, including English, German, Slovenian, Croatian. 5 account currencies are listed, including British pounds sterling, Euros, Swiss francs, Polish zlotys. We list one welcome offer.
bet-at-home Casino is listed in 7 markets, among them Germany, United Kingdom, Austria and Poland. On the bet-at-home Casino site for Austria, we found 3 promotions.
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Promotions
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Player Intelligence
466 records
What players report about bet-at-home Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
55
38% resolved, of those with a known outcome
Total reviews
411
Across all review sites
Player rating
2.97 / 5
Trustpilot 1.2 · AskGamblers 3.0 · casino.ru 4.7
GEO markets
31
Countries stated on 82% of records
bet-at-home Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about bet-at-home Casino, the way Player Intelligence PRO computes it.
Since 2011, players have posted 55 complaints and 411 reviews about bet-at-home Casino on 7 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 43 reviews. Reviews are down 30% on the 12 months before (61). The average review rating fell from 1.49 to 1.16 out of 5 year on year.
The problem players report most often is “Account closed”: 36% of the 47 complaints with a labelled problem. Next come “Documents rejected or requested again” (19%) and “Withdrawal refused” (13%). Complaints about “Account” make up 42% of those with a topic, against 15% across all brands.
Of the 52 complaints with a known outcome, 38% were resolved, against 59% across all brands. That puts bet-at-home Casino 1,754th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 33%.
Reviewers give bet-at-home Casino 1.68 out of 5 on average over 392 rated reviews, against 3.44 across all brands. 16% of the ratings are four or five stars, and 80% are one or two. The review sites’ own scores average 2.97 out of 5 across 3 sites. By that score, bet-at-home Casino ranks 2,536th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (45 reviews), “Games” (40 reviews) and “Bonuses” (30 reviews). The most common criticism concerns “Withdrawals” (122 reviews), “Bonuses” (99 reviews) and “Customer support” (95 reviews).
The countries players state most often are Germany (58%), Austria (18%) and United Kingdom (4.4%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about bet-at-home Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 1 |
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 5 |
| 2015 | 7 |
| 2016 | 5 |
| 2017 | 5 |
| 2018 | 8 |
| 2019 | 3 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 7 |
| 2026 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account closed36%17
- Documents rejected or requested again19%9
- Withdrawal refused13%6
- Account blocked11%5
- Withdrawal delay6.4%3
- Winnings voided4.3%2
- Wagering terms2.1%1
- Verification delay2.1%1
- Other problems6.4%3
Block 03
Complaint categories
- Account42%23
- Withdrawal29%16
- KYC / verification20%11
- Other3.6%2
- Bonus1.8%1
- Payments & refunds1.8%1
- Technical1.8%1
Block 04
Complaint status
- Unresolved58%32
- Resolved36%20
- Status we do not recognise yet5.5%3
Block 05
bet-at-home Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | bet-at-home Casino | All brands |
|---|---|---|
| Complaints resolved | 38% | 59% |
| Average review rating | 1.68 | 3.44 |
| Complaints per 100 reviews | 13.4 | 26.4 |
| Share of “Account” complaints | 42% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
76
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 2 |
| 2013 | 13 |
| 2014 | 8 |
| 2015 | 11 |
| 2016 | 3 |
| 2017 | 11 |
| 2018 | 9 |
| 2019 | 9 |
| 2020 | 44 |
| 2021 | 62 |
| 2022 | 23 |
| 2023 | 44 |
| 2024 | 76 |
| 2025 | 64 |
| 2026 | 32 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars9.9%39
- 4 stars6.4%25
- 3 stars3.3%13
- 2 stars4.3%17
- 1 star76%298
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals12%45
- Games10%40
- Bonuses7.8%30
- Customer support6.7%26
- Sportsbook5.4%21
- Website & app5.2%20
Criticised
- Withdrawals32%122
- Bonuses26%99
- Customer support25%95
- Trust & licence20%79
- Account18%70
- KYC / verification17%67
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
1
3
3.25
2.33
2.41
1.39
2
1.8
1.93
1.41
1.59
1.54
1.48
1.09
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 4 |
| 2013 | 1 |
| 2014 | 3 |
| 2015 | 3.25 |
| 2016 | 2.33 |
| 2017 | 2.41 |
| 2018 | 1.39 |
| 2019 | 2 |
| 2020 | 1.8 |
| 2021 | 1.93 |
| 2022 | 1.41 |
| 2023 | 1.59 |
| 2024 | 1.54 |
| 2025 | 1.48 |
| 2026 | 1.09 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany58%223
- Austria18%70
- United Kingdom4.4%17
- Switzerland4.2%16
- Slovenia3.4%13
- Ireland2.1%8
- Poland1%4
- Malta0.8%3
- Slovakia0.8%3
- United Arab Emirates0.5%2
- Other countries6.5%25
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 32 | 1.09 |
| 2025 | 7 | – | 64 | 1.48 |
| 2024 | 5 | – | 76 | 1.54 |
| 2023 | 1 | – | 44 | 1.59 |
| 2022 | 1 | – | 23 | 1.41 |
| 2021 | 1 | – | 62 | 1.94 |
| 2020 | 0 | – | 44 | 1.8 |
| 2019 | 3 | – | 9 | – |
| 2018 | 8 | – | 9 | – |
| 2017 | 5 | – | 11 | – |
| 2016 | 5 | – | 3 | – |
| 2015 | 7 | – | 11 | – |
| 2014 | 5 | – | 8 | – |
| 2013 | 2 | – | 13 | – |
| 2012 | 1 | – | 2 | – |
| 2011 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 353 | 1.2 / 5 |
| AskGamblers | 23 | 41 | 3.0 / 5 |
| Casino Guru | 13 | 9 | – |
| CasinoReviews | 13 | – | – |
| Casinomeister | 6 | – | – |
| latestcasinobonuses.bet | – | 5 | – |
| casino.ru | – | 3 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about bet-at-home Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Austria · Trustpilot
- Review
1.0 of 5 stars
Germany · Trustpilot
- Complaint
Withdrawal refused
ResolvedMalta · Casino Guru
- Complaint
Account closed
UnresolvedIreland · Casino Guru
- Complaint
Account closed
UnresolvedAustria · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru.
Questions about bet-at-home Casino
Who owns bet-at-home Casino?
bet-at-home Casino is operated by bet-at-home.com Internet Ltd. and runs under the Bet-at-home Affiliates affiliate programme.
Is bet-at-home Casino licensed?
Yes. bet-at-home Casino holds a licence from Malta Gaming Authority.
When was bet-at-home Casino founded?
bet-at-home Casino launched in 1999.
Which currencies does bet-at-home Casino accept?
Currencies listed for bet-at-home Casino: British pounds sterling, Euros, Swiss francs, Polish zlotys, US dollars. Its site is available in 5 languages: English, German, Slovenian, Croatian and 1 more.
What welcome bonuses does bet-at-home Casino offer?
One welcome offer is listed for bet-at-home Casino. The first on the list is “50 Free Spins at bet-at-home Casino”.
Which countries is bet-at-home Casino available in?
bet-at-home Casino is listed in 7 markets: Austria, Croatia, Germany, Poland, Slovenia, Switzerland, United Kingdom.
What bonuses and promotions does bet-at-home Casino run in Austria?
We read 3 live offers for Austria on the bet-at-home Casino site itself.
What do players say about bet-at-home Casino?
Players have filed 55 complaints and written 411 reviews about bet-at-home Casino. Players rate bet-at-home Casino 2.97 out of 5 on average across the 3 sites that publish one.
What do players complain about most at bet-at-home Casino?
“Account closed” – 36% of the 47 complaints about bet-at-home Casino with a labelled problem. Followed by “Documents rejected or requested again” (19%) and “Withdrawal refused” (13%).
Do players report withdrawal problems at bet-at-home Casino?
Withdrawals are the topic of 16 complaints about bet-at-home Casino: 29% of the 55 with a topic. The most common withdrawal problem is “Withdrawal refused” (38% of them). Of the withdrawal complaints with a known outcome, 33% were resolved.
Does bet-at-home Casino resolve player complaints?
38% of the 52 complaints about bet-at-home Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, bet-at-home Casino is 1,754th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about bet-at-home Casino?
Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 16% of the rated reviews give four or five stars, and 80% give one or two.
How many complaints has bet-at-home Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 4 complaints about bet-at-home Casino.
Where do bet-at-home Casino’s players come from?
The countries named most often in complaints and reviews about bet-at-home Casino are Germany (58%), Austria (18%) and United Kingdom (4.4%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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