Fenix Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Fenix Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 49 complaints and 67 reviews about Fenix Casino on 5 sites. In the 12 months to November 5, 2026, they filed 26 complaints and posted 59 reviews.
The problem players report most often is “Withdrawal delay”: 39% of the 46 complaints with a labelled problem. Next come “Withdrawal refused” (15%) and “Deposit not credited” (13%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.
Of the 45 complaints with a known outcome, 56% were resolved, against 59% across all brands. That puts Fenix Casino 1,495th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 60%.
Reviewers give Fenix Casino 3.04 out of 5 on average over 67 rated reviews, against 3.44 across all brands. 40% of the ratings are four or five stars, and 13% are one or two. The review sites’ own scores average 2.95 out of 5 on one site. By that score, Fenix Casino ranks 2,540th of 4,286 rated casinos. Reviewers most often praise “Website & app” (47 reviews), “Games” (42 reviews) and “Bonuses” (39 reviews). The most common criticism concerns “Bonuses” (18 reviews), “Withdrawals” (16 reviews) and “Fairness & RTP” (13 reviews).
The countries players state most often are Russia (79%), United States (4.5%) and United Kingdom (3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
