100% up to €100 Welcome Bonus at Casino Heroes
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €10
- Wagering
- 40xb
- Max bet
- €5
Wagering applies to the bonus amount.
Casino profile
Casino Heroes
Player complaints and reviews about Casino Heroes, plus its operator (Hero Partners), licences and welcome offers.
casinoheroes.com
Profile
- Website
- casinoheroes.com
- Established
- 2014
- Operator
- Hero Partnersaffiliate programme
- Company
- Deep Dive Tech B.V.
- Licences
- Languages
- Finnish
- English
- Currencies
- Euros
- Bitcoin
- Ethereum
- Ripple
- Litecoin
About
Casino Heroes belongs to the Hero Partners affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: Finnish, English. 5 account currencies are listed, including Euros, Bitcoin, Ethereum, Ripple. We list 2 welcome offers.
Casino Heroes is listed in one market, Finland.
Licensee
The company that holds the Curaçao licence for Casino Heroes, as the licence register names it.
- Legal name
- Deep Dive Tech B.V
- Curaçao licence reference
- OGL/2024/503/0352
- Registration number (Curaçao Chamber of Commerce)
- 154314
- Incorporated
- 2020
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €50 Welcome Bonus at Casino Heroes
- Bonus
- 100%
- Max bonus
- €50
- Min deposit
- €10
- Wagering
- 40x
- Max bet
- €5
Player Intelligence
125 records
What players report about Casino Heroes on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
30
53% resolved, of those with a known outcome
Total reviews
95
Across all review sites
Player rating
3.03 / 5
AskGamblers 3.55 · Trustpilot 2.5
GEO markets
17
Countries stated on 28% of records
Casino Heroes complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casino Heroes, the way Player Intelligence PRO computes it.
Since 2009, players have posted 30 complaints and 95 reviews about Casino Heroes on 6 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted no reviews.
The problem players report most often is “Bonus winnings confiscated”: 15% of the 27 complaints with a labelled problem. Next come “Withdrawal delay” (15%) and “Account closed” (7.4%). Complaints about “Withdrawal” make up 20% of those with a topic, against 29% across all brands.
Of the 30 complaints with a known outcome, 53% were resolved, against 59% across all brands. That puts Casino Heroes 1,531st of 1,917 casinos with at least 10 such complaints.
Reviewers give Casino Heroes 3.44 out of 5 on average over 89 rated reviews, against 3.44 across all brands. 64% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.03 out of 5 across 2 sites. By that score, Casino Heroes ranks 2,404th of 4,286 rated casinos. Reviewers most often praise “Bonuses” (44 reviews), “Games” (43 reviews) and “Withdrawals” (36 reviews). The most common criticism concerns “Bonuses” (23 reviews), “Website & app” (14 reviews) and “Customer support” (14 reviews).
The countries players state most often are Germany (23%), Finland (14%) and United Kingdom (8.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casino Heroes: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
200920112013201520172019202120232026
| Period | Value |
|---|---|
| 2009 | 1 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 1 |
| 2015 | 0 |
| 2016 | 4 |
| 2017 | 2 |
| 2018 | 6 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 4 |
| 2025 | 1 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated15%4
- Withdrawal delay15%4
- Account closed7.4%2
- Deposit not credited7.4%2
- Gambling limits7.4%2
- Self-exclusion7.4%2
- Game malfunction7.4%2
- Withdrawal refused7.4%2
- Other problems26%7
Block 03
Complaint categories
- Withdrawal20%6
- Account17%5
- Bonus13%4
- Responsible gambling13%4
- Deposit10%3
- KYC / verification6.7%2
- Payments & refunds6.7%2
- Technical6.7%2
- Other3.3%1
- Customer support3.3%1
Block 04
Complaint status
- Resolved53%16
- Unresolved47%14
Block 05
Casino Heroes against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Heroes | All brands |
|---|---|---|
| Complaints resolved | 53% | 59% |
| Average review rating | 3.44 | 3.44 |
| Complaints per 100 reviews | 31.6 | 26.4 |
| Share of “Withdrawal” complaints | 20% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
20
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 4 |
| 2015 | 11 |
| 2016 | 15 |
| 2017 | 20 |
| 2018 | 15 |
| 2019 | 9 |
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 6 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 3 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars43%38
- 4 stars21%19
- 3 stars11%10
- 2 stars5.6%5
- 1 star19%17
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Bonuses47%44
- Games46%43
- Withdrawals39%36
- Customer support38%35
- Website & app24%22
- VIP & loyalty18%17
Criticised
- Bonuses25%23
- Website & app15%14
- Customer support15%14
- Withdrawals9.7%9
- VIP & loyalty7.5%7
- Fairness & RTP6.5%6
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.63
3.7
4.36
3.25
3.2
3
2.5
4.4
4.25
2.75
3
2
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 2.63 |
| 2015 | 3.7 |
| 2016 | 4.36 |
| 2017 | 3.25 |
| 2018 | 3.2 |
| 2019 | 3 |
| 2020 | 2.5 |
| 2021 | 4.4 |
| 2022 | 4.25 |
| 2023 | 2.75 |
| 2024 | 3 |
| 2025 | 2 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany23%8
- Finland14%5
- United Kingdom8.6%3
- Russia8.6%3
- Malta5.7%2
- Poland5.7%2
- Sweden5.7%2
- United Arab Emirates2.9%1
- Canada2.9%1
- Cyprus2.9%1
- Other countries20%7
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 0 | – |
| 2025 | 1 | – | 3 | – |
| 2024 | 4 | – | 2 | – |
| 2023 | 0 | – | 2 | – |
| 2022 | 0 | – | 6 | – |
| 2021 | 2 | – | 5 | – |
| 2020 | 5 | – | 3 | – |
| 2019 | 3 | – | 9 | – |
| 2018 | 6 | – | 15 | – |
| 2017 | 2 | – | 20 | – |
| 2016 | 4 | – | 15 | – |
| 2015 | 0 | – | 11 | – |
| 2014 | 1 | – | 4 | – |
| 2009 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 13 | 69 | 3.55 / 5 |
| Trustpilot | – | 13 | 2.5 / 5 |
| Casino Guru | 8 | 3 | – |
| latestcasinobonuses.bet | – | 10 | – |
| CasinoReviews | 7 | – | – |
| Casinomeister | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about Casino Heroes as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Account closed
ResolvedFinland · Casino Guru
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Self-exclusion
UnresolvedMalta · Casino Guru
- Review
1.0 of 5 stars
Finland · Casino Guru
- Complaint
Gambling limits
UnresolvedSweden · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about Casino Heroes
Who owns Casino Heroes?
Casino Heroes is operated by Deep Dive Tech B.V. and runs under the Hero Partners affiliate programme.
Is Casino Heroes licensed?
Yes. Casino Heroes holds a licence from Curacao Gaming Control Board.
When was Casino Heroes founded?
Casino Heroes launched in 2014.
Which currencies does Casino Heroes accept?
Currencies listed for Casino Heroes: Euros, Bitcoin, Ethereum, Ripple, Litecoin. Its site is available in 2 languages: Finnish, English.
What welcome bonuses does Casino Heroes offer?
2 welcome offers are listed for Casino Heroes. The first on the list is “100% up to €100 Welcome Bonus at Casino Heroes”, with a 40× wagering requirement.
Which countries is Casino Heroes available in?
Casino Heroes is listed in 1 market: Finland.
What do players say about Casino Heroes?
Players have filed 30 complaints and written 95 reviews about Casino Heroes. Players rate Casino Heroes 3.03 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Casino Heroes?
“Bonus winnings confiscated” – 15% of the 27 complaints about Casino Heroes with a labelled problem. Followed by “Withdrawal delay” (15%) and “Account closed” (7.4%).
Do players report withdrawal problems at Casino Heroes?
Withdrawals are the topic of 6 complaints about Casino Heroes: 20% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).
Does Casino Heroes resolve player complaints?
53% of the 30 complaints about Casino Heroes with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Heroes is 1,531st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Casino Heroes?
Praised most: “Bonuses”, “Games” and “Withdrawals”. Criticised most: “Bonuses”, “Website & app” and “Customer support”. 64% of the rated reviews give four or five stars, and 25% give one or two.
How many complaints has Casino Heroes received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Casino Heroes.
Where do Casino Heroes’s players come from?
The countries named most often in complaints and reviews about Casino Heroes are Germany (23%), Finland (14%) and United Kingdom (8.6%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with Casino Heroes, and ones players rate about the same.
Other casinos in Finland
Other casinos licensed by Curacao Gaming Control Board
Other brands of Hero Partners
Rated alike by players
Casinos whose player rating is closest to that of Casino Heroes.
