Casino profile

Reel Island Casino

Player complaints and reviews about Reel Island Casino, plus its operator (Flip Affiliates), licences and welcome offers.

reelisland.com

Capture of the Reel Island Casino website

About

Reel Island Casino belongs to the Flip Affiliates affiliate programme. The site launched in 2015. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, Finnish, German, Norwegian. 7 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling.

Reel Island Casino is listed in 7 markets, among them Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Player Intelligence

25 records

What players report about Reel Island Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

60% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.03 / 5

AskGamblers 3.25 · Trustpilot 2.8

GEO markets

Countries stated on 12% of records

Reel Island Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Reel Island Casino, the way Player Intelligence PRO computes it.

Since 2016, players have posted 5 complaints and 20 reviews about Reel Island Casino on 3 sites.

Reviewers give Reel Island Casino 3.05 out of 5 on average over 20 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 40% are one or two. The review sites’ own scores average 3.03 out of 5 across 2 sites. By that score, Reel Island Casino ranks 2,404th of 4,286 rated casinos. Reviewers most often praise “Games” (14 reviews), “Website & app” (9 reviews) and “Customer support” (9 reviews). The most common criticism concerns “Bonuses” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,913 brands Player Intelligence tracks.

Ask the AI analyst about Reel Island Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20172018201920202021

Complaints count

Period	Value
2017	1
2018	0
2019	2
2020	0
2021	2

Block 02

Complaint categories

Withdrawal60%3
Bonus20%1
Payments & refunds20%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved60%3
Unresolved40%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201620172018201920202021202220232024

Reviews count

Period	Value
2016	6
2017	4
2018	3
2019	2
2020	3
2021	1
2022	0
2023	0
2024	1

Block 05

Review stars

How the rated reviews split by star.

5 stars30%6
4 stars30%6
2 stars15%3
1 star25%5

Share of 20 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games70%14
Website & app45%9
Customer support45%9
Bonuses40%8
Withdrawals35%7
Trust & licence15%3

Share of the 20 reviews that name at least one aspect.reviews

Criticised

Bonuses25%5
Withdrawals20%4
Fairness & RTP10%2
Games10%2
Customer support10%2
Website & app5%1

Share of the 20 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.67

2.25

3.17

4.5

3.17

201620172018201920202021202220232024

Rating history

Period	Value
2016	3.67
2017	2.25
2018	3.17
2019	4.5
2020	3.17
2021	1
2022	0
2023	0
2024	1

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom100%3

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2024	0	–	1	–
2021	2	–	1	–
2020	0	–	3	–
2019	2	–	2	–
2018	0	–	3	–
2017	1	–	4	–
2016	0	–	6	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	1	17	3.25 / 5
CasinoReviews	4	–	–
Trustpilot	–	3	2.8 / 5

Block 11

Latest complaints and reviews

The newest records about Reel Island Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 20, 2024
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewAug 9, 2021
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintMar 6, 2021
Withdrawal refused
Unresolved
CasinoReviews
ComplaintFeb 2, 2021
Withdrawal delay
Resolved
CasinoReviews
ComplaintSep 1, 2019
Bonus not credited
Resolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, Trustpilot.

Questions about Reel Island Casino

Who owns Reel Island Casino?

Reel Island Casino is operated by White Hat Gaming Limited and runs under the Flip Affiliates affiliate programme.

Is Reel Island Casino licensed?

Yes. Reel Island Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Reel Island Casino founded?

Reel Island Casino launched in 2015.

Which currencies does Reel Island Casino accept?

Currencies listed for Reel Island Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand. Its site is available in 4 languages: English, Finnish, German, Norwegian.

Which countries is Reel Island Casino available in?

Reel Island Casino is listed in 7 markets: Australia, Canada, Finland, Germany, Norway, South Africa, United Kingdom.

What do players say about Reel Island Casino?

Players have filed 5 complaints and written 20 reviews about Reel Island Casino. Players rate Reel Island Casino 3.03 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Reel Island Casino?

Praised most: “Games”, “Website & app” and “Customer support”. Criticised most: “Bonuses”. 60% of the rated reviews give four or five stars, and 40% give one or two.