100% up to $/€100, 2nd Deposit Bonus at Captain Cooks Casino
- Bonus
- 100%
- Max bonus
- $100
- Min deposit
- $10
- Wagering
- 200xb
Wagering applies to the bonus amount.
Casino profile
Captain Cooks Casino
Player complaints and reviews about Captain Cooks Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
captaincookscasino.eu
Profile
- Website
- captaincookscasino.eu
- Established
- 2003
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Languages
- English
- German
- French
- Bulgarian
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- Finnish
- Greek
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Slovak
- Slovenian
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese Show more
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
- New Zealand dollars
- Ethereum
- Tether
- Bitcoin
- Bitcoin Cash
- Litecoin
- Ripple
- Binance Coin
- Dogecoin
- TRON
- ADA
About
Captain Cooks Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2003. It holds licences from Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission. The interface is available in 29 languages, including English, German, French, Bulgarian. 15 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, US dollars. We list 11 welcome offers.
Captain Cooks Casino is listed in 23 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 23 markets. Pick one to see what it offers there.
Welcome bonuses
11 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $/€100, 5th Deposit Bonus at Captain Cooks Casino
- Bonus
- 100%
- Max bonus
- $100
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
100% up to £100, 2nd Deposit Bonus at Captain Cooks Casino
- Bonus
- 100%
- Max bonus
- £100
- Min deposit
- £10
- Wagering
- 200x
100% up to £100, 5th Deposit Bonus at Captain Cooks Casino
- Bonus
- 100%
- Max bonus
- £100
- Min deposit
- £10
- Wagering
- 200x
50% up to $/€150, 3rd Deposit Bonus at Captain Cooks Casino
- Bonus
- 50%
- Max bonus
- $150
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
50% up to £150, 3rd Deposit Bonus at Captain Cooks Casino
- Bonus
- 50%
- Max bonus
- £150
- Min deposit
- £10
- Wagering
- 200x
25% up to $/€125, 4th Deposit Bonus at Captain Cooks Casino
- Bonus
- 25%
- Max bonus
- $125
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
25% up to £125, 4th Deposit Bonus at Captain Cooks Casino
- Bonus
- 25%
- Max bonus
- £125
- Min deposit
- £10
- Wagering
- 200x
100 EXTRA SPINS on Progressive Jackpot Slots
- Free spins
- 100
- Min deposit
- C$5
- Wagering
- 200x
100 Chances to win the Jackpot at Captain Cooks Casino
- Min deposit
- 5 CAD
- Wagering
- 200xb
Wagering applies to the bonus amount.
100 Chances to win the Jackpot for just $/€/£ 5 at Captain Cooks Casino
- Min deposit
- £5
- Wagering
- 100xb
Wagering applies to the bonus amount.
Player Intelligence
4,217 records
What players report about Captain Cooks Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
43
79% resolved, of those with a known outcome
Total reviews
4,174
Across all review sites
Player rating
3.95 / 5
Trustpilot 4.3 · AskGamblers 3.05 · Tribuna 4.5
GEO markets
46
Countries stated on 98% of records
Captain Cooks Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Captain Cooks Casino, the way Player Intelligence PRO computes it.
Since 2007, players have posted 43 complaints and 4,174 reviews about Captain Cooks Casino on 6 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 617 reviews. Reviews are down 35% on the 12 months before (949). The average review rating rose from 4.17 to 4.2 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 32% of the 41 complaints with a labelled problem. Next come “Bonus winnings confiscated” (17%) and “Account blocked” (7.3%). Complaints about “Withdrawal” make up 40% of those with a topic, against 29% across all brands.
Of the 39 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts Captain Cooks Casino 861st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 88%.
Reviewers give Captain Cooks Casino 4.12 out of 5 on average over 4,152 rated reviews, against 3.44 across all brands. 77% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 3.95 out of 5 across 3 sites. By that score, Captain Cooks Casino ranks 899th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,101 reviews), “Games” (705 reviews) and “Bonuses” (662 reviews). The most common criticism concerns “Bonuses” (372 reviews), “Withdrawals” (322 reviews) and “Fairness & RTP” (260 reviews).
The countries players state most often are Canada (70%), New Zealand (16%) and Slovakia (2.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Captain Cooks Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players disliked the lack of support and communication from the casino, particularly when dealing with issues related to loyalty points and account bans. They expressed frustration over the abrupt and unjustified actions taken against them, including the loss of their funds and VIP status without any explanation.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
2007200920112013201520172019202120232026
| Period | Value |
|---|---|
| 2007 | 3 |
| 2008 | 0 |
| 2009 | 0 |
| 2010 | 1 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 6 |
| 2026 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay32%13
- Bonus winnings confiscated17%7
- Account blocked7.3%3
- Self-exclusion7.3%3
- Withdrawal refused7.3%3
- Account closed4.9%2
- Deposit not credited4.9%2
- Verification delay4.9%2
- Other problems15%6
Block 03
Complaint categories
- Withdrawal40%17
- Bonus19%8
- Account12%5
- Other7%3
- Responsible gambling7%3
- Deposit4.7%2
- KYC / verification4.7%2
- Technical4.7%2
- Payments & refunds2.3%1
Block 04
Complaint status
- Resolved72%31
- Unresolved19%8
- Status we do not recognise yet7%3
- Closed without an outcome2.3%1
Block 05
Captain Cooks Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Captain Cooks Casino | All brands |
|---|---|---|
| Complaints resolved | 79% | 59% |
| Average review rating | 4.12 | 3.44 |
| Complaints per 100 reviews | 1 | 26.4 |
| Share of “Withdrawal” complaints | 40% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,450
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 4 |
| 2013 | 15 |
| 2014 | 6 |
| 2015 | 5 |
| 2016 | 0 |
| 2017 | 4 |
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 1,450 |
| 2024 | 1,271 |
| 2025 | 895 |
| 2026 | 518 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars66%2,760
- 4 stars10%434
- 3 stars5.9%247
- 2 stars3.3%138
- 1 star14%573
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support35%1,101
- Games22%705
- Bonuses21%662
- Withdrawals8.4%266
- Website & app5.3%168
- VIP & loyalty4.2%135
Criticised
- Bonuses12%372
- Withdrawals10%322
- Fairness & RTP8.2%260
- Customer support7.1%225
- VIP & loyalty3.1%99
- Trust & licence2.7%87
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.75
3.2
3.13
3
4.25
1.5
1
4.1
4.09
4.18
4.21
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 3.75 |
| 2015 | 3.2 |
| 2016 | 0 |
| 2017 | 3.13 |
| 2018 | 3 |
| 2019 | 0 |
| 2020 | 4.25 |
| 2021 | 1.5 |
| 2022 | 1 |
| 2023 | 4.1 |
| 2024 | 4.09 |
| 2025 | 4.18 |
| 2026 | 4.21 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada70%2,916
- New Zealand16%673
- Slovakia2.5%102
- Austria2.3%94
- Ireland1.3%52
- Slovenia1.1%47
- Germany1%43
- Luxembourg0.7%31
- Iceland0.6%24
- India0.4%18
- Other countries3.7%152
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 518 | 4.21 |
| 2025 | 6 | – | 895 | 4.18 |
| 2024 | 2 | – | 1,271 | 4.09 |
| 2023 | 6 | – | 1,450 | 4.1 |
| 2022 | 6 | – | 1 | – |
| 2021 | 4 | – | 2 | – |
| 2020 | 4 | – | 2 | – |
| 2019 | 3 | – | 0 | – |
| 2018 | 2 | – | 1 | – |
| 2017 | 3 | – | 4 | – |
| 2015 | 0 | – | 5 | – |
| 2014 | 0 | – | 6 | – |
| 2013 | 0 | – | 15 | – |
| 2012 | 0 | – | 4 | – |
| 2010 | 1 | – | 0 | – |
| 2007 | 3 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 4,116 | 4.3 / 5 |
| AskGamblers | 3 | 42 | 3.05 / 5 |
| Casino Guru | 24 | 12 | – |
| CasinoReviews | 11 | – | – |
| Casinomeister | 5 | – | – |
| Tribuna | – | 4 | 4.5 / 5 |
Block 13
Latest complaints and reviews
The newest records about Captain Cooks Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
New Zealand · Trustpilot
- Review
1.0 of 5 stars
Canada · Trustpilot
- Complaint
Withdrawal delay
UnresolvedNew Zealand · Casino Guru
- Complaint
Self-exclusion
ResolvedAustria · Casino Guru
- Complaint
Self-exclusion
ClosedIreland · Casino Guru
44 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about Captain Cooks Casino
Who owns Captain Cooks Casino?
Captain Cooks Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Captain Cooks Casino licensed?
Yes. Captain Cooks Casino holds 3 licences: Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission.
When was Captain Cooks Casino founded?
Captain Cooks Casino launched in 2003.
Which currencies does Captain Cooks Casino accept?
Currencies listed for Captain Cooks Casino: Canadian dollars, Euros, British pounds sterling, US dollars, New Zealand dollars, Ethereum, Tether, Bitcoin and 7 more. Its site is available in 29 languages: English, German, French, Bulgarian and 25 more.
What welcome bonuses does Captain Cooks Casino offer?
11 welcome offers are listed for Captain Cooks Casino. The first on the list is “100% up to $/€100, 2nd Deposit Bonus at Captain Cooks Casino”, with a 200× wagering requirement.
Which countries is Captain Cooks Casino available in?
Captain Cooks Casino is listed in 23 markets: Austria, Belgium, Bulgaria, Canada, China, Croatia, Finland, France and 15 more.
What do players say about Captain Cooks Casino?
Players have filed 43 complaints and written 4,174 reviews about Captain Cooks Casino. Players rate Captain Cooks Casino 3.95 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Captain Cooks Casino?
“Withdrawal delay” – 32% of the 41 complaints about Captain Cooks Casino with a labelled problem. Followed by “Bonus winnings confiscated” (17%) and “Account blocked” (7.3%).
Do players report withdrawal problems at Captain Cooks Casino?
Withdrawals are the topic of 17 complaints about Captain Cooks Casino: 40% of the 43 with a topic. The most common withdrawal problem is “Withdrawal delay” (76% of them). Of the withdrawal complaints with a known outcome, 88% were resolved.
Does Captain Cooks Casino resolve player complaints?
79% of the 39 complaints about Captain Cooks Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Captain Cooks Casino is 861st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Captain Cooks Casino?
Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 77% of the rated reviews give four or five stars, and 17% give one or two.
How many complaints has Captain Cooks Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 4 complaints about Captain Cooks Casino.
Where do Captain Cooks Casino’s players come from?
The countries named most often in complaints and reviews about Captain Cooks Casino are Canada (70%), New Zealand (16%) and Slovakia (2.5%).
Similar casinos
Casinos that share a market, a licence or an operator with Captain Cooks Casino, and ones players rate about the same.
Other casinos in Italy
Casinos under the same licences
Other brands of Rewards Affiliates
Rated alike by players
Casinos whose player rating is closest to that of Captain Cooks Casino.
